Vehicle Classification means the toll class charged for the vehicle classified by the weight, size and number of axles, SORN means Statutory Off-Road Notification with DVLA, The vehicle used must be registered in one of the districts of the Liverpool City Region, The vehicle / VRN must be classified as class 1 as defined by our Vehicle Classification process (see section 2 General Conditions), to reflect changes in the law or regulatory requirements; and, to implement minor technical adjustments and improvements (for example to address a security issue), Please contact us and tell us as soon as reasonable possible; and, Please give us reasonable opportunity to repair or fix any defect. Online (you must first register an account and card number on MetroSmart) or at Merseytravel Centres. You may also wish to give your card a user name. You will need to enter your personal details, including your name, address and email address and you will then be asked to select a password for security. Where this is the case, you will need to obtain another Merseytravel Smartcard which may incur a further activation fee in accordance with clause 6.2 above. Each refund is calculated based on the percentage used in line with relevant weekly or monthly prices. You can also check the status of your ticket here to make sure that it has not expired. This includes liability for death or personal injury caused by our negligence; for fraud or fraudulent misrepresentation; for breach of your legal rights in relation to the service as detailed within the Consumer Rights Act 2015. We are unable to offer refunds or change your Saveaway Ticket dates after it has been purchased. (c) Merseytravel is responsible for making good any damage to your property caused by us under this Agreement which arises from our default or negligence; however Merseytravel accepts no liability for any loss or damage to property howsoever arising from the use of the Fast Tag unless the loss or damage is caused by the default of negligence of Merseytravel.17. 2. We may not agree to this and in most cases we are unable to transfer or assign the Fast Tag to another person or third party. My ticket is not scanning on the bus what should I do? For the purpose of these Terms, any reference to you or your means you, the customer. For the avoidance of doubt, you shall be responsible for the cost of obtaining the passport photograph to be used.7.5 The Metro-Smart Website accepts the use of most major debit and credit cards (excluding American Express) when purchasing Solo Tickets. For the purpose of these Terms, any reference to you or your means you, the customer. But. Solo tickets. They last for one term and are available for bus only (a Solo ticket), train only (Railpass ticket) or bus and/or train and/or Mersey Ferry (a Trio ticket). 10.7 All monies refunded to you shall beeffectedby way of bank transfer, BACS or refunded to the original debit or credit card used to purchase the Solo Ticket. Buying Solo Tickets 6.1 Prior to purchasing a Solo Ticket on a Smartcard, you must have obtained your Merseytravel Smartcard or Apprentice Travelcard (as applicable). This does not include diversions to buses that have been implemented due to roadworks or special events. The term dates for term time Tickets can be found here. Merseytravel Today at 4:35 AM T-FLOW is the quick and easy way to travel through # MerseyTunnels . Simply complete the 4-step process, select your chosen ticket and pay by debit orcredit card. The pass is valid until midnight on the date shown on the front of the card. We are unable to issue cash or cheque refunds. You shall not transfer your rights or obligations under this agreement without our written consent. If we are unable to accept your Application, we will inform you of this in writing .and refund any payments that have been paid in advance. Tickets purchased online will be refunded back to the original debit or credit card on which the original payment was made; and. (Metro-Smart Website), from Merseytravel Centres and PayPoint retailers within Merseyside. The MetroSmart website will only show your online ticket purchases. You will not have to pay Merseytravel to repair or fix the defect under this clause, unless, arising from a breach of this agreement on the part of the Account Holder or User(s) or a failure in accordance with the general conditions. Anytime Single / Return Tickets. 13. This includes liability for death or personal injury caused by our negligence; for fraud or fraudulent misrepresentation; for breach of your legal rights in relation to the Fast Tag as detailed within the Consumer Rights Act 2015. The following may be documents that can be used to prove your age: valid school ID, passport, drivers or provisional license, national ID or any other official document that contains both a photograph of yourself and your date of birth. We can also be contacted using the contact details set out in clause 2.2. 11. 10.3.3 the Solo Ticket is surrendered to us with the request for a refund. 4.4 The Apprentice travel discount card is available from the point of purchase for 12 months, or until completion of the apprenticeship, whichever comes first. We will let you know at least 14 days in advance of our stopping the services and will refund any sums you have paid into your Account. We suspend services for technical reasons, or notify you we are going to suspend them for technical reasons, in each case for a period of more than 7 days; If you do not, within a reasonable time of us asking for it, provide us with information that is necessary for us to provide the services or, We discover the Account is being misused in contravention to the terms of this agreement, Any other material breach of the terms of this agreement. Bus Timetables Arriva services in Liverpool Stagecoach Timetables Trains Your receipt should show this information, or if you have bought it online you can check this in the My Tickets section. 1.5 Where these Terms conflict with any other information published on the Merseytravel Website, these Terms shall have priority. (c) We will contact you in advance to tell you we will be suspending supply of the product, unless the problem is urgent or an emergency. Itsassimple as that. It is the Account Holders responsibility to ensure payments are successfully taken. (b) Merseytravel accepts no liability or responsibility for an incorrectly fitted Fast Tag which is the responsibility of the User. 4.3 Subject to clause 4.5, you can use a Saveaway Ticket on the dates for which it is valid and until 02:59 a.m. on the day following the expiry of the Saveaway Ticket. 02. No, you can register your Walrus card online. Can I check when my ticket is due to expire? Find your ticket when you answer a few questions about you and your journey, Mersey Ferries Direct Cross River Service, Safer Streets campaign to improve womens safety rolls out across Merseyside, Vital next step for bus reform in Liverpool City Region to be considered, Mayor joins passengers as Liverpool City Regions new trains hit the tracks, Liverpool City Regions new trains could be running from next week, Network Reviews, Consultations and Changes, Safety Advice for Drivers using the Mersey Tunnels, The Apprentice Travelcard for 19 24 year olds, Refunds, Returns, Compensation and Overcharging. (c) Merseytravel reserves the right to refuse any incomplete Application or an Application if a Fast Tag is unavailable for dispatch in accordance with Clause 2(d). 6.2 The bus operators reserve the right to refuse your purchase if you do not provide acceptable proof of age if requested at the point of sale. 7.1 Subject to clause 7.2, you can purchase a Railpass at all staffed Merseyrail network stations (except Chester). 05 March 2023. You can buy a MetroCard and your first ticket at any PayPoint retailer, Merseytravel Centre, on board an Arriva or Stagecoach bus or at any rail station across the region. If you already have a Walrus card you will be able to continue to use it and benefit from the online features of the MetroSmart website until your card expires, at which point it will be replaced with a new MetroCard. From this year you can also use your smart Solo Term Time Ticket during half term, but the ticket cannot be used at weekends. 9. One Day, One, Three or Five Day Bundle, Weekly & 4-WeeklyJust pay for your ticket with cash or contactless payment.Term TimeJust pay for your ticket with cash or contactless payment from a Merseytravel Centre or buy it online. There is no activation fee applicable for a replacement Apprentice Travelcard.11.3 We will replace any remaining validity of Solo 4 Weekly Tickets and Solo Term Time Tickets on your replacement Merseytravel Smartcard or Apprentice Travelcard (provided that it has been reactivated in accordance with clause 6.3). We aim to have normal service resumed as swiftly as possible. Application means the formal application for membership to the Mersey Tunnels ConcessionaryTravel Scheme completed by you or completed on your behalf. 1, 3 or 5-day bundles, Week, 4-weeks, Term, Year. If there are insufficient funds to cover the toll fee the Account will cease to work at the toll barrier until funds are added. If your card is reading on other buses there may be an issue with the bus drivers ticket machine. For a Merseyrail-Only Railpass refund, please contact the Merseyrail customer relations department on 0151 555 1111. Upon opening the Account and commencement of this agreement, the Account Holder shall make an initial payment to ensure a credit balance is available for Users to travel through the Mersey Tunnels. Complete a ticket surrender form online, attach your MetroCard and post this to Merseytravel, PO Box 1976, Liverpool, L69 3HN or submit it in person to your nearest Merseytravel Centre. You can read the Terms and Conditions here or visit www.merseytravel.gov.uk. AssignmentYou shall not transfer your rights or obligations under this Agreement without our written consent. English Deutsch Franais Espaol Portugus Italiano Romn Nederlands Latina Dansk Svenska Norsk Magyar Bahasa Indonesia Trke Suomi Latvian Lithuanian esk . The two cards work in exactly the same way they just look different. You must provide your smartcard and the receipt or email confirmation for that ticket. The Solo Adult Annual Ticket will also specify its date of expiry. . An Adult Term Time Ticket Application will need to be stamped by your school, college, university or training provider to confirm that you are in full time education, training or work-based learning. Merseytravel Saveaway Ticket Terms and Conditions of Use. 4-WeeklyUse it any time on any day for 4 weeks. (d) Merseytravel is responsible for making good any damage to your property directly caused by us under this Agreement which arises from our default or negligence; however Merseytravel accepts no liability for any loss or damage to property howsoever arising from the use of the Fast Tag unless the loss or damage is caused by the default of negligence of Merseytravel. By purchasing and using a Solo Ticket you accept these Terms. 7.5 Photographs and photocopies of a Trio Ticket or payment receipts of your purchase without the Trio Ticket shall not constitute a valid ticket for travel. If you have a question about Railpass please contactMerseyrailfor help. 6.1 Prior to purchasing a Solo Ticket on a Smartcard, you must have obtained your Merseytravel Smartcard or Apprentice Travelcard (as applicable). 12. 7.4 You can purchase Solo Adult Annual Tickets from any Merseytravel Centre. We are unable to issue cash or cheque refunds. If your journey crosses the Merseyside boundary into Cheshire, Halton, Greater Manchester or Lancashire you must pay the extra fare from the boundary.. 14. Terms and Conditions of Use1.1 These terms and conditions of use (Terms) (together with any documents or other items referred to in them) tell you how you may use your Solo Ticket issued by Merseytravel (we or us) when using bus services in and around Merseyside. How do I buy a ticket online? Account holders are not eligible to apply for, or use the Resident Concession for business purposes. Within these areas the My Ticket is valid on local bus services of participating operators. Acceptance of your proof of age is at the sole discretion of us, the retailer or the rail operator. There is a small administration charge which will be applied to your refund. Please note that it may take up to 16 hours before your ticket can be loaded onto your card so try to buy yours before 5pm the day before term starts. Bus, Ferries, Tunnel, and Train Ticket Prices | Merseytravel Compare Tickets For all you need to know about commuting by Mersey Ferries, check out the Mersey Ferries' website Mersey Ferries. Please make sure you read our PrivacyPolicyso you understand how we process your personal data and our personal data practices. Railpass Application Form 23. 5. We can also be contacted using the contact details set out in clause 2.2. 11. The Merseyrail network stations will accept most major debit and credit cards (excluding American Express). 4. 5. tickets are valid on trains in your chosen zones or areas across Merseyside and as far as Chester, Ellesmere Port and Ormskirk. They are valid in the following formats: 4.2.1 one week (Railpass Young Person Weekly Ticket) which can be loaded straight on to your Merseytravel/Metro Smartcard and can also be purchased from a Merseyrail TVMs in paper format and will be valid from the date specified at purchase; 4.2.2 monthly (Railpass Young Person Monthly Ticket) which can be loaded straight on to your Merseytravel/Metro Smartcard and will be valid from the date specified at purchase; and. Bus Timetables Arriva services in Liverpool Stagecoach Timetables Trains Default(a) In the unlikely event that there is any defect with the Fast Tag, Account or any the aspect of the service provided under this Agreement: (i) please contact us and tell us as soon as reasonably possible;(ii) please give us a reasonable opportunity to repair or fix any defect. 11.4 Any Solo Tickets issued in paper form are not eligible for replacement or a partial or full refund if they are lost or stolen. What is a MetroCard and is it different to a Walrus card? We may amend these Terms from time to time by publishing any amendments or replacements to the Terms on our website: http://www.merseytravel.gov.uk (Merseytravel Website), which shall replace all previous versions published by us.1.4 Reference in these Terms to the Merseytravel Smartcard is a collective term and shall mean either a Metrocard or Walrus card on which your Solo Ticket has been added or is to be added to. 3.2 Your Railpass is not valid for use on: 3.2.1 One-off special event services, unless otherwise agreed by the participating rail operators; 3.2.3 any other services as agreed by the participating rail operators. Misuse8.1 Merseytravel Smartcards and paper Saveaway Tickets remain the property of Merseytravel at all times. It is not transferable and is issued subject to the bye-laws, regulations and conditions of each company on whose vehicles, vessels and premises it is used. Trio Tickets are non-transferable and are not intended to be used by anyone other than the Ticketholder during the period of its validity. 5. One DayUse it anytime on the day that you buy it. Any dispute or claim arising out of or in connection with these Terms (including non-contractual disputes or claims) will be subject to the non-exclusive jurisdiction of the courts of England and Wales. DeactivationIf a Merseytravel Smartcard has not been used for a continuous period of 12 months, we reserve the right to deactivate the Merseytravel Smartcard, thereby preventing further Solo Tickets being added to it. Safer Streets campaign to improve womens safety rolls out across Merseyside, Vital next step for bus reform in Liverpool City Region to be considered, Mayor joins passengers as Liverpool City Regions new trains hit the tracks, Liverpool City Regions new trains could be running from next week, Network Reviews, Consultations and Changes, Safety Advice for Drivers using the Mersey Tunnels, The Apprentice Travelcard for 19 24 year olds, Refunds, Returns, Compensation and Overcharging. Buy one at the beginning of term for your daily bus journeys, Mondays to Fridays-you canevenuse itduring half term. Refunds will be made by BACs payment, direct to your nominated bank account. (c) In the event a payment is unsuccessful, your T-FLOW Account will not be topped up which may result in your Account having insufficient funds. If you do not receive your ticket within sevendaysplease emailsmart@merseytravel.gov.uk,quotingyour order reference number and our team will investigate. Term Time Ticket dates are agreed with all Local Education Authorities across Merseyside. 4. 10. The Fair Processing Notice in respect of the scheme details how your data is handled and can be found using the link below, https://www.merseytravel.gov.uk/about/fair-processing-notices/, Merseytravel shall not be liable for failure to perform its obligations under this Agreement if such failure results from circumstances beyond Merseytravels reasonable control. How do I collect my ticket? The reasons are: (i) we have told you about an upcoming change to the services or these terms which you do not agree to; (ii) there may be significantly delays because of events outside our control; (iii) we suspend the services for technical reasons, or notify you are going to suspend them for technical reasons, in each case for a period of more than 7 days; or, (iv) you have a legal right to end the contract because of something we have done wrong, (c) Unless you have a right to end the contract immediately as above, the contract will not end until 28 days after the day on which you contact us. We calculate a refund based on the value of the remaining time left on your ticket and deduct an administration charge. They may be bought as tickets valid for: 4.1.1 one day (Solo Adult Day Ticket) which can be purchased in paper format or added straight to your Merseytravel Smartcard and will be valid on the day you buy it. If you have a question about Railpass please contact Merseyrail for help. If you have a question about Railpass please contactMerseyrailfor help. We recommend that you check with your school, college, academy or university to make sure that the term time dates for which the Trio Term Time Ticket will be valid are suitable for your journeys. Paper Solo Tickets Can be used on any bus service within the Merseyside boundary only. Merseytravel may, at any time, make minor changes (unlikely to affect your use of them) to the Account or Toll barrier and these terms in order to; Merseytravel may, at any time, make more significant changes to the Account, Toll barrier and these terms, if we do so we will notify you and you may then contact us to end the contract before these changes take effect and receive a refund of any monies paid. Using your Trio Ticket5.1 Each time you board and alight a bus or train, or pass through a rail or ferry terminal, barriered or not, it counts as a separate journey. 6.3 More than one Saveaway Ticket can be loaded on to your Merseytravel Smartcard, but multiple Saveaway Tickets cannot be used for the same date of travel. Travel Updates. The quickest and easiest way to buy your first Solo Adult or Young Persons Solo ticket is viaourwebsite. 13.3 No waiver by us of any of these Terms will be effective unless it is expressly stated to be a waiver and is communicated to you in writing. The Fair Processing Notice in respect of the scheme details how your data is handled can be found using the link below. Yes, one of the benefits of a smartcard is that you are able to buy a number of Solo, Railpass or Saveaway tickets and store them on the card. I have looked at the Term Time Ticket and the dates dont meet my needs - what should I do? Find more information here. Changes(a) Merseytravel may at any time make minor changes (unlikely to affect your use of them) to the Fast Tag, Account, Toll Barrier and these terms: (i) to reflect changes in the law or regulatory requirements; and(ii) to implement minor technical adjustments and improvements (for example to address a security issue). 7.4 Your Railpass can be purchased using cash, credit or debit card. *To enjoy the full, continuous River Explorer Cruise you can either buy a supplementary ticket for your Saveaway or you can buy a full River Explorer Cruise ticket from the terminal when collecting your boarding pass. Cease to work at the beginning of term for your daily bus journeys, Mondays to Fridays-you canevenuse half... Make sure that it has not expired just look different or credit on! And Ormskirk and credit cards ( excluding American Express ) each refund is calculated based the! Process your personal data practices the my ticket is surrendered to us with the bus drivers ticket.. 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