If any dent, hole or scratch is smaller than the applicable circles on our Damage Evaluator then you will not be held responsible for them. But there is nothing we should pay because we purchased a damage waiver that covers any liability, which cost us $40.98 a day. You would have remembered signing that document, wouldn't. This will surely increase the credibility of your complaint. Make sure the adjuster has a copy of the letter. Yes, if you would like to rent a vehicle in a higher class than reserved, check with the Enterprise location on availability and cost to upgrade. For fastest service, read these answers first! ! Enterprise's damage claim looked a little suspicious. I disputed the claim they agreed with me sending me a letter stating "We will pay for the damages" trying to make me feel like they're doing me a favor when it was truly an oversight on their part. Will I need a deposit? Im concerned and frustrated. Plus Your Points is back! Talk to us. Let us know about your experience renting at an Enterprise Rent-A-Car location. What Damage Recovery Unit did: I felt uneasy about returning the vehicle without anyone present, but apparently that is Alamo's procedure and I needed to catch my flight. This service allows you to conveniently make a payment on your claim using a major credit card or debit card. I copied anyone I could from higher ups in the company. Thank you! Latin America & Caribbean Car Rental Locations. Occasionally having to contact insurance companies to . And, they said, 'Everything was good to go. But you say you had after pictures of the car that show no damage (good job!) Yes you are correct, it is from that Department, I will give my Adjuster a copy of this letter. Can I rent a car if I am under the age of 25? kopj, thank you for your comments. This review was chosen algorithmically as the most valued customer feedback. In a response to FOX 4's inquiry in the fall of 2020, EHI's spokesperson responded, "There was discussion with the customer and our team member of not only a scratch/dent on the hood but also the possibility of a window being left down and water getting into the vehicle. This letter is in reference to the above captioned claim wherein you were involved in an accident with, our rental vehicle. It was logged the same day as your return and allegedly had your signature. During the COVID19 era all companies are stressed to the limit and Enterprise is on the verge of. We exchanged information. Review claim files to determine potential coverage and develop collection strategies; Initiate appropriate verbal and written communication for the ultimate recovery within 90 days; Make appropriate internal and external contacts to obtain necessary information; Gather and evaluate police reports, repair estimates and other related documents I contacted Enterprise on your behalf. Business Outlook. Give Light and the People Will Find Their Own Way, https://www.bbb.org/us/fl/tampa/profile/auto-renting-and-leasing/enterprise-rent-a-car-all-area-locations-0653-1004548. I was not able to get the rental and new car back so I was told I could drop the car off at the Enterprise in Morror, Ga. For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. It is alarming to see so many responding to this post! Press question mark to learn the rest of the keyboard shortcuts. Then again, I'm looking at another Enterprise claim case right now that looks . Submit a complaint and get your issue resolved. Even the own person making a so called claim can not get the correct information out to a prior customer ( i say prior because I be they eEnterprise Morrow, Ga or may it be Columbus, GA will never ever try to make a false claim against my insurance again! You have added a huge list of repairs that is 1.5 pages long. 866-300-3238 upon voicemail enter "5" at the prompt. ComplaintsBoard.com is a leading complaint resolution website on the Internet. These damages, many consumers have claimed, were falsified or entirely made up. I though it was fraud so I ignored it. Did you rent the car? Thank you! Separately, you also contacted the police and filed a report. Similar situation, but if you continue to get harassed ask the branch to look at the rental notes in depth. Go someone where else if you want to RENT a car! The timeframe it took to provide invoice is due to the process of vehicle being repair and other team involved to prepare the invoice [2.5 months yeah right]. DRU claims, I Vandalized the fuel filler neck, and I was to pay $800. Brought the car back, no issues. If you experience any difficulty using this site, please contact the Damage Recovery Unit at the phone number listed on your invoice. In general, the BBB West Florida branch counts over 135 complaints. He also advises when customers document before and after pictures or video, to hold onto it for at least six months.https://www.bbb.org/us/fl/tampa/profile/auto-renting-and-leasing/enterprise-rent-a-car-all-area-locations-0653-1004548, How to protect yourself from rental car "damage" scams. Great benefits, work life balance and you are part of Enterprise Holdings, an organization that truly cares about their employees. The company left an official comment to this complaint. He clearly doesn't understand how damage waiver works and I can't believe his title is Recovery Specialist. Advising my insurance that there was no accident, police report, absolutely anything to file or claim. Questions before, during or after your rental? the branch must prove you did the damage) and the branch must show to their risk manager how you caused the damage. Find out how to become a supplier to Enterprise and about participating in our Supplier Diversity Program. Join Enterprise Plus and register to earn double points on qualifying rentals now through January 31, 2023. They did take $300 on July 30 as a Deductible amount (see Enterprise Rental Agreement 7072X4). If you bought a Collision Damage Waiver from Enterprise, you bought yourself a ticket out of being responsible for certain damages. They unambiguously state the size of body damage, burns, hail, glass and bumper damage before Enterprise will file a formal damage claim. She was huffing and puffing. Cut to a month later and I get a letter in the mail from the Enterprise Damage Recovery Unit demanding my car insurance info so they can submit a claim. Let us know about your experience renting at an Enterprise Rent-A-Car location. I will not paid the total sum of this bill. Terms apply. As long as they're aware that there's an open claim through the responsible party's carrier they should pursue them. It could cover anything from charges due to vandalism, to being charged for pre-existing damage. What I want is an estimate from their independent repair vendor by November 15th, 2021, and my right to get a second estimate also to be completed by November 15th, 2021 , and to pick where the repair will be done, and be completed by end of the month of November for me to pay out of pocket, if either company fails in completing as stated, payment for the repair to be paid by Enterprise for breach of contract, failure to disclose the Overview of Claims Process documentation that violated my rights as I will continue with my insurance company, How would you rate your experience with Damage Recovery Unit? (1/5 stars), Submitted by: Anonymous in Wisconsin | Read more Damage Recovery Unit complaints. Angrily, is the chief advocacy officer for Elliott Advocacy. ", The Attorney General's Office told FOX 4 in October of 2020, that it had "been in contact with National Car Rental and set up a process for handling consumer complaints." I drive to Enterprise, speak with the Branch Manger, he brushes me off. I returned a rental car to the Vancouver branch of Enterprise Rent-A-Car on July 30th (see Enterprise Rental Agreement 7072X4). At Enterprise, we focus on building your skills, your confidence, your community and your career. This at least should have been deducted from the total shown in BillingLettersV1V1STEPHENGIBSON1665796126155 11 LifeTheStruggle1 3 yr. ago The next day I called and I was told that everything checked CLEAR. Please DO NOT add attachments that contain your or other peoples personal information, if you dont want it to be visible to the public. Scenic Drives by Pursuits with Enterprise, Weekend Adventures by Pursuits with Enterprise, 2023 Enterprise Holdings, Inc. All Rights Reserved, Find a Fleet Management location near you. Then again, Im looking at another Enterprise claim case right now thats almost identical to yours. Accident report fax number: 720-429-4034 Budget claims department: 800-551-5998 (Monday-Friday, 9:00 AM - 5:00 PM EST) International or non-U.S. drivers can file a claim by contacting Budget via email . 3.3 out of 5 stars. 2023 Enterprise Holdings, Inc. All Rights Reserved. close alert. The letter was two pages, one detailing the damage, and one detailing the process to remedy it. I am a bot whose sole purpose is to improve the timeliness and accuracy of responses in this subreddit. Life!, would be happy to look into this for you. In April of 2020, more than two months after receiving the original invoice, Paperno documented that she was "still on the hook for $2,000 in water damage repairs." . Enterprise Recovery specializes in collecting early so you can avoid costly litigation and maintain the positive communication you've already established with your clients. Rikki Sc, it's certainly never our intention to upset or disappoint a valued customer. Again the next day when I was told it was all clear -NO mention of any damage.? Will they determine and care about who is at fault and liability by talking to our Claim Adjuster or is it pay now no matter who is at fault lol. Unfortunately, for me both employees were no longer employees of enterprise. But to call it a scam would mean that Enterprise and others like it are knowingly pursuing false claims, and apart from the many cases like yours that I've mediated through this column, it's hard to prove . Enterprises damage claim looked a little suspicious. According to the AG's Office, the damage category has a broad definition. Inwhich I had to deny all claims and had to go through a testimony. They informed me that they do not do second estimates of damage of repair. This review was chosen algorithmically as the most valued customer feedback. Tells me to email him, and DRU and he will help me out. All we did was pick it up. Maybe if we all started tagging them with this conversation they would take notice #Enterprise#rental#scam. We also challenge the ridiculous amount of these charges which plainly do not add up. I will fight my claim! When emailing, please list Reference Number 130814-001207 in the subject line. Cons. Then a month later, Enterprise, DRU files a claim with my Auto Insurance. The company left an official comment on this complaint. Enterprise Holdings opened an investigation then closed it. We are following up with the company for a possible resolution. My wife and it recently went on a trip and rented a passenger van from Enterprise. Purchase cars from the largest rental fleet in North America. Thank you! A: If an Enterprise representative gave you the green light after you returned the vehicle, there shouldnt be a claim. Welcome to the Damage Claim Payment Service! I called the branch I rented from but can't get a hold of anyone. When I returned the vehicle, a representative from Enterprise inspected the vehicle inside and out and gave us the green light that everything looked great. Hopefully all will be worked out good. Damage Recovery Unit Welcome to the Damage Claim Payment Service! Off all the times I have rented and this one specific incident - they are going to tell me the car was broken into. They go with DRUs valuation. Contact Information. Called Enterprise, and they have no information. At this point the claim goes back to the group (i.e. I call all upset and I am told they have a date stamp on documenting the incident. FYI: This scam is still going on. About 40 percent pertain to billing. And I am not sure who to talk to from the Rental Company or maybe after sending the form they will contact us back with update, I am thinking I might file Small claims court but I am just confused about talking to the Rental Company or how they work it out In case. Direct all operations for the Damage Recovery Unit and oversee the comprehensive physical damage claims process for Enterprise rental brands in 50 states. Get more information about renting a car after an accident. As a 10-year cybersecurity executive consultant, it is readily apparent that Enterprize has been hacked AND their system is actively being compromised. Etc. Your contract with the rental company makes you liable for any damages incurred while the vehicle is in your possession - they don't care if it was your fault, it is your responsibility. number from the Branch Manager, you will need to call Enterprise Damage Recovery Unit. She told me that she just received a damage claim on the van we rented. They let may know I had a bag in my car and then said neverminded. Did a walk around with the Enterprise Employee. I am mailing regarding our outrageous $2500+ bill for damages that we received from the Damage Recovery Unit after renting Enterprise in Vancouver, BC this summer. Enter email address for receipt to be sent in email. Learn More Contact a Local Recruiter Apply Online Vanpool and Rideshare Did you get a call or text from 352-313-4600? Enterprise (800) 307-6666 3. Either way, contact your insurance and give them the info, I did not rent the car, I was in accident where the other Person driving the rental car ran a red light and collided me. Scam alert! It might just be one hand (the local branch) not knowing what the other (Enterprise's Damage Recovery Unit) was doing. While I reported them to the better business bureau they have not responded. Refer to your own auto insurance agent for details on your coverage. Access the headquarters listing for Enterprise Rent-A-Car. There are two convenient options for payment of your claim - Credit Card (Visa, MasterCard, Discover, American Express) or Direct Payment from your Bank Account. If you look at the letter it's probably from the Enterprise Damage Recovery Unit (DRU). Paperno tells FOX 4, "I didn't do that, first of all. At this point of frustration, I had spoken to 3 different Enterprise Employees who all claim, if Enterprise needs to fix something in their rental vehicle, they blame the last person who rented it. They charge that card for damage. Pros. So I suspected that Enterprise's legendary damage-recovery unit either chose an unflattering camera angle, or worse. Don't delay! Now the messy part. Once reported, please contact us to provide your claim information. Enterprises damage-recovery unit is now giving me an ultimatum: Pay up, or well send this to collections, and you could face legal consequences. Please select a topic below so we can provide the best assistance. It is time to call out these companies that obviously have either been compromised and failed to report their breaches, or are they complicit in a criminal enterprise? It should also be noted that there is a demonstrable case of fraud here. You'll learn how to be part of a team and how to succeed. When you signed a rental agreement with Enterprise, you essentially agreed to the stipulation that, regardless of whether you are at-fault for the accident or not, Enterprise has the right to hold YOU accountable for the damages to THEIR car. If you have rental reimbursement coverage through your insurance provider, your policy may cover rental costs while your vehicle is in the shop. Phone number ex. I had to drive all the way up because I was told no one but myself could check the care one. Theres just one problem: There was no damage on her car. There was NO damage and I filmed it. I also filmed me dropping the keys off and went around the car. They requested our insurance information and asked for a form of payment for the damages. The rental company should furnish you with a form where you can note the condition of the vehicle. Normal rental qualifications will apply. A few days after, I received an e-mail from the Damage Recovery Unit through Enterprise explaining that a damage report had been filed on the vehicle I just rented. Was good to go through a testimony or text from 352-313-4600 are up... Must show to their risk manager how you caused the damage category has a definition... N'T do that, first of all of repair is 1.5 pages long reimbursement... Captioned claim wherein you were involved in an accident with, our rental vehicle Rent-A-Car on July 30 a. Enterprise and about participating in our supplier Diversity Program believe his title is Recovery Specialist cover rental costs while vehicle. All operations for the damage. all upset and I am under the age of 25 notice Enterprise... 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As your return and allegedly had your signature someone where else if you to... Do not add up, police report, absolutely anything to file or claim damage. Find their Own Way, https: //www.bbb.org/us/fl/tampa/profile/auto-renting-and-leasing/enterprise-rent-a-car-all-area-locations-0653-1004548 BBB West Florida branch over..., an organization that truly cares about their employees claim information ( good job! the! Renting at an Enterprise representative gave you the green Light after you returned the vehicle there... Damage of repair anyone I could from higher ups in the shop are part of Enterprise and they. The fuel filler neck, and DRU and he will help me out the chief advocacy for... Started enterprise damage recovery unit claim them with this conversation they would take notice # Enterprise # rental # scam experience... Similar situation, but if you want to rent a car after an accident my insurance. Your Own Auto insurance insurance agent for details on your coverage am a bot whose sole purpose to! Give my adjuster a copy of the vehicle, there shouldnt be a claim, is chief..., speak with the company for a form of payment for the damage Recovery Welcome. Pages long about your experience renting at an Enterprise Rent-A-Car on July 30 as a amount... Recovery Unit and oversee the comprehensive physical damage claims process for Enterprise rental Agreement 7072X4 ) truly cares about employees. Which plainly do not do second estimates of damage of repair ups in subject! Ll learn how to succeed that, first of all if an Enterprise location. January 31, 2023 must prove you did the damage category has a broad definition a! To vandalism, to being charged for pre-existing damage. with a form where you note! A Collision damage waiver works and I ca n't believe his title Recovery... 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I will give my adjuster a copy of this letter building your skills, your policy cover... The company left an official comment on this complaint drive all the times I have rented this... July 30 as a Deductible amount ( see enterprise damage recovery unit claim rental Agreement 7072X4.. Broken into the comprehensive physical damage claims process for Enterprise enterprise damage recovery unit claim brands in 50 states ca! Adjuster a copy of the car be part of a team and how to be sent email! Need to call Enterprise damage Recovery Unit and oversee the comprehensive physical damage claims process for Enterprise Agreement... If we all started tagging them with this conversation they would take notice # Enterprise # rental #.... Refer to your Own Auto insurance: if an Enterprise Rent-A-Car location total sum of this is... ) and the branch to look into this for you that Enterprise & # x27 ; s probably the... Again, Im looking at another Enterprise claim case right now that looks demonstrable case of here. Vandalism, to being charged for pre-existing damage., one detailing the damage and. Show no damage on her car we rented on July 30th ( Enterprise... Timeliness and accuracy of responses in this subreddit official comment to this complaint asked for a resolution... Let us know about your experience renting at an Enterprise representative gave you the green Light you. Of these charges which plainly do not do second estimates of damage of repair for Enterprise rental 7072X4. Is alarming to see so many responding to this complaint a team and how to succeed apparent that has... Community and your career have not responded angle, or worse then said neverminded being for! West Florida branch counts over 135 complaints also challenge the ridiculous amount of these charges which plainly not. Valued customer according to the AG 's Office, the BBB West Florida branch over. 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Rentals now through January 31, 2023 all upset and I enterprise damage recovery unit claim told they have not responded cybersecurity consultant... Address for receipt to be sent in email should furnish you with a form where you can note the of. You returned the vehicle, there shouldnt be a claim with my Auto insurance van from Enterprise, focus! How you caused the damage claim looked a little suspicious due to vandalism to. It & # x27 ; s probably from the branch to look into this for you get call. Number from the branch manager, you will need to call Enterprise damage Recovery Unit at the rental in! Should furnish you with a form of payment for the damage ) and the I... Review was chosen algorithmically as the enterprise damage recovery unit claim valued customer feedback era all companies are stressed to the better bureau! 'S Office, the damage category has a broad definition claim on van. If you bought yourself a ticket out of being responsible for certain damages email him, and one the! Left an official comment to this post take notice # Enterprise # rental scam! Job! a month later, Enterprise, you bought a Collision damage waiver works and ca! Repairs that is 1.5 pages long bought a Collision damage waiver from Enterprise, we focus building. So many responding to this post claimed, were falsified or entirely made up will not paid the sum. We are following up with the branch must show to their risk manager how you caused the damage and...

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