And I think if you can do that, and if you can set that at the beginning of your journey. At DoorDash, the mission is to drive economic growth in local communities by connecting people with the food they love from the local restaurants they cherish. There does not exist, for instance, some easy structured catalog where you know how long it takes to bake a deep dish pizza versus making a salad or how many apples are left in aisle six or what are the prices for this item as they are changing maybe by the hour by certain stores because of a promotion or something like that. Moreover, I would motivate our delivery team to provide exceptional customer service, ensuring customer satisfaction and increasing customer loyalty, leading to increased word-of-mouth referrals. My experiences include working in the food and retail industries for 1+ years, which have helped me build interpersonal, communication . Doordash is notorious for making candidates do free labor via case studies (look it up on this app) and then ghosting candidates after. So I think its really important to be intellectually honest. So my wife and I, we actually try a different place almost every time weve ordered. And then how that might translate into a successful outcome in an environment like DoorDash is. Providing more detailed information about menu items and restaurant offerings. Tony Xu: Sure. Why do you think that's important? To approach teamwork, I listen to and value the perspectives and ideas of others, communicate openly and effectively, and work together with my teammates to achieve a common goal. I think by demonstrating that not just to a small group of people at the company, but really to pretty much everyone at the time. When calling at the darkest hour or during an emergency, the first to approach for help is a 911 dispatcher. As the market matures, they start making money, he said. Joy Huang: Thats really interesting insight and Im curious, once you have learned this, how do you then impart this on the employees and to make sure that this principle actually makes the company more successful? The quality of the delivery in terms of our timeliness and our speed and our accuracy as well as the affordability of the service. Incorporating AI-powered chatbot for quick and efficient customer support. What does it mean to be a world-class head of engineering or head of sales? I was behind, I grew up in a community in Illinois that prioritized other things beyond the classroom, a lot of it was in sports and that taught me a lot. I think just being transparent with information, which was something that happened far before I think we had difficult moments than when the difficult moments inevitably came. Make room at the table. This year I had the pleasure of interviewing Tony from his home in San Francisco. Even so, DoorDash is battling legal and regulatory issues from a new California law that may force it to classify its drivers as employees to a class-action lawsuit over its tipping and another one over a data breach. So thats the first thing. One investor, Ali Rowghani, said that the company lost money when it entered a new city, but that customers who tried the service tended to stick with it and use it more. And then the second thing is just that you learn by doing. And so, I think the second best thing when you dont have full control is that you plan for the variance. For my mom, it meant working three jobs a day for the first 12 years of her journey here and so, I didnt see them that often and so, most of my time was pretty unstructured and I think as a result that unstructured time was what was able to obviously, I wasnt thinking about becoming an entrepreneur when I was five years old, nor did I ever think what would happen from my unstructured time, but I think some of the benefits really came, Im from trialing a bunch of new things. I would document the customers feedback for recurring issues and provide feedback to the restaurant or delivery driver as well to take note of the mishap caused. They want to see influential behaviors, such as using data to establish trust in your decision rather than supporting an idea based on opinions or feelings. And I think again I mentioned earlier that most of GDP still happens inside local communities. I can guarantee that my customer service experience and strong communication and problem-solving abilities will make me a valuable asset to the DoorDash team. Combo with drink? And so, our responsibility is very, very deep, not just to taking care of those opportunities, also making sure that we can work with everyone such as elected officials, regulators, and anyone else interested frankly in creating the future of work. Thanks for having me. Tony Xu: Yeah, and it goes both ways, right? When Mr. Xu and his now wife were dating long distance, he bought 12 plane tickets at the beginning of the year to ensure they would see each other once a month. DoorDash had been widely criticized for its old pay model, in which customer tips effectively went to DoorDash rather than to the worker in many cases. So for example, there are many, many, businesses that actually just, they sell through their own channel. In case of a halt in the delivery, I would prioritize keeping the customer informed. We're committed to growing and empowering a more diverse and inclusive community. It also has its share of enemies: Regulators who have poked holes in the start-ups pricing and employment practices. For me, its why I worked at a really young age; it was to save up enough money to buy Nintendo to buy the games that came within Nintendo. As DoorDash grew, employees pitched in when there were not enough drivers. Wait 45 mins for Mexican or get pizza? And so I think that responsibility is very, very serious, and its one where we have to help them achieve their goals of flexibility and value. It advertised heavily and gave salespeople aggressive goals to sign up more restaurants, drivers and customers. The food must be delivered hot and fresh within the estimated time. Joy Huang: Thats really valuable advice. Jenna: And what other industries or verticals? And so the obsession then kind of morphs towards what are the mechanisms were gonna build to allow speed, as well as the audit mechanisms that were gonna create to maximize quality. Joy Huang: Youve been listening to View From The Top the podcast, a production of Stanford Graduate School of Business. Grubhub has adopted DoorDashs strategy of adding restaurants to its listings without their permission, though Matt Maloney, Grubhubs chief executive, said in October that the company believed it was the wrong long-term answer.. And thats where I would start because the journey to building anything of meaning, I believe will take years, maybe decades. This employer has claimed their Employer Profile and is engaged in the Glassdoor community. The other one half of the goal is to empower these businesses to do it on their own. Interview questions for critical thinking designed for both interviewers and candidates, valuable advice on how to prepare for interviews, develop effective questioning strategies, and answer tricky questions with confidence. Well, again, crawl, walk, run, as I like to say. I wish to work for DoorDash because I believe that the companys innovative technology and approach to food delivery are truly revolutionizing the industry. A Y combinator-backed company, DoorDash is . The Slack and Flickr cofounder shares lessons from entrepreneurship and life. It's a big banner which has the 12 values organized into 4 themes -. And when problems arose it classic asking five whys, analysis to get to the lowest branch of what the actual problem is because most of the time what we realized was in something that seems as quote on quote easy or mundane as delivery. Are you improving on the skills? The company is experimenting with autonomous vehicle deliveries, a partnership with Chase to offer free deliveries to credit card customers and a red-brick commissary in Redwood City, Calif., that houses kitchens for multiple restaurants, including Chick-fil-A. In any case, ensuring the customer is satisfied, and their food is delivered in a timely and satisfactory manner is my top priority. We consider research to be the backbone of what we do at DD. The grow part of our mission is really exemplified by the marketplace, thats our app. Joy Huang: Yeah, you mentioned the future of work, I think, in the process of transitioning to that more flexible kind of work. Joy Huang: Thats a really good mental model to have. Its subscription service, DashPass, provides unlimited deliveries for $9.99 a month and has 1.5 million customers. Tony Xu: Send me feedback at any point in time. In such a situation, I would first gather the required data to understand the root cause. Interested to advertise with us? And so I think there are ways in which you can look at rates of progress, but I think its first and foremost recognizing what is it that youre actually trying to get better at? Hungry people. I have been following the companys progress for a while now, and I am impressed by the way it is constantly looking for new ways to improve the customer experience and make it as convenient and seamless as possible. And so, when I think back on some of our toughest years, I think the first is actually, it really centered around this value at the company in which we call truth seeking. Thank you again for joining us. I guess the most recent order was a new sushi place that we discovered in San Francisco called Sasa Japanese restaurant. But its something certainly over the years that I would say lots of great people at the company have developed and kind of put together different things that we do. Overseeing product development. My career goal with DoorDash is to grow and develop my skills and abilities to eventually become a team leader or manager, where I can use my experience and knowledge to support and guide other delivery drivers to ensure the best customer experience. Restaurateurs who complained DoorDash delivered their food without permission. Once a year, he and Mr. Tang, now DoorDashs chief product officer, race each other in a sprint. And then I think the next evolution was really learning about skills in different teams. Tony Xu: Well, if youre an aspiring entrepreneur, I would say, find something youre obsessive about. Last year, DoorDash surpassed Grubhub and Uber Eats in market share, with 35 percent of food delivery in the United States as of October, according to Edison Trends. So, how did you consciously think about adapting your leadership style and making sure that you are still the best person for this company for this specific stage? And I think thats really what starting a company really is and so, when I think theres lots of variants and youre learning pretty much on the fly a new job every week in the beginning, later on maybe every month, every six months, you really have to find other maybe first principles that have accumulated in other parts of your life to really get you over the hump at times. Whether that means its difficult to raise financing or whether a global pandemic hits. Because once that theres a sufficient number of people, its pretty hard to just rely on your memory or on, I guess your stories too I think, allow people to make great decisions very quickly with high quality. My parents came here with maybe $200 in the bank, and it was, you know, were gonna make it or not situation; there wasnt really much of an in-between road, but I think when you have nothing to lose you also have a lot of upside as a result. DoorDash interview details: 1,646 interview questions and 1,556 interview reviews posted anonymously by DoorDash interview candidates. And Tony, you were mentioning that your mom and your dad had a lot of influence on you as a child and your mom really is an entrepreneur and she opened her small businesses subsequently that you had worked in, so it seems like they really instilled this entrepreneurial spirit in you with their own examples. I would improve it by experimenting with unique toppings and crusts, such as introducing more exotic meat and vegetable choices and offering a wider variety of crust options, like gluten-free and cauliflower crusts. So if you could take us back with you to that moment, the investors have soured on the delivery space and you had spent six months trying to get a lead investor for the next round and all you heard was no. The way I like to explain to things usually everyone when you know, started were all born with zero market share. I dont find it that rewarding if this is all up and to the right, said Mr. Xu, 35. I doubt any of that was what was in my mind when the comments slipped out but it ultimately worked out. Therefore, I can confidently claim that I am conversant with the best customer service practices and remain composed under trying circumstances. As you research Doordash before your interview, one thing that you'll find abundantly clear is that the company is always in pursuit of bettering its products and services. Lily Sloan composed our theme music Kelsey Doyle produced this episode. I would ensure that we're paying attention to the details competitors would try to cut corners on. Mr. Mohammed said he would continue driving until he found a more stable job. Working at DoorDash can be a rewarding experience for individuals passionate about food and customer service. Off hours, the pay is lower, so he also drives for Grubhub, Lyft, Caviar, Deliv and Instacart. I would incorporate more sustainable and locally sourced ingredients to appeal to health and environmentally-conscious consumers.if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[300,250],'projectpractical_com-medrectangle-4','ezslot_2',150,'0','0'])};__ez_fad_position('div-gpt-ad-projectpractical_com-medrectangle-4-0');if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[300,250],'projectpractical_com-medrectangle-4','ezslot_3',150,'0','1'])};__ez_fad_position('div-gpt-ad-projectpractical_com-medrectangle-4-0_1');.medrectangle-4-multi-150{border:none!important;display:block!important;float:none!important;line-height:0;margin-bottom:7px!important;margin-left:auto!important;margin-right:auto!important;margin-top:7px!important;max-width:100%!important;min-height:250px;padding:0;text-align:center!important}. And so instead, we asked ourselves, you know, three questions: we asked ourselves is this a service that students or people customers would actually want? Actually, if you looked at what happened across the world, some countries, whether its China, and some others like the UK actually shut down restaurants altogether, completely including the kitchens, which meant the takeout or the delivery business would be stopped as well, and those are things you have to be prepared for. But I think having that understanding and then having the patience, if you will, to keep working the inputs. It took some time to figure out how do you actually improve these inputs? One is a marketplace where we sit in between . I implemented a new system by hiring a communicator that exchanged important information with both departments, thereby improving communication. Because the outcomes may not always be there every month or every week. When you have something like that, its not possible to know everything and control that decision-making. I also processed orders, returns, and exchanges and was specially trained to diffuse customer complaints promptly and professionally. Like many start-ups in the San Francisco Bay Area, DoorDash was born out of a Stanford Business School class project. We knew, for example, that we wanted to ultimately build last-mile delivery thats way too big of an endeavor for just four of us inside of a classroom or inside of my apartment, right? 45% of respondents listed an on-the-spot job offer in their top three . And when we looked at, when we looked at what was happening with the company the data in the insides would suggest that we had a very healthy company. I know Tony, many of us have been following DoorDash for a while, and seeing the wildly successful IPO that you recently had congratulations on that, by the way. Find Your Dream Job: Interview Techniques and Resume Writing And for us, I think we always understood that relationship between what we were working on and what the outcome would be. Tony Xu: Yeah, so the goal of the company has always been more about food delivery. Could you help us first understand what this principle means? And so, I dont think theres necessarily one set of things you have to learn. So Ill be quick. My all-time favorite food is Pizza. It was how we responded during a difficult time for everyone. Im curious, how did that shape the type of business that you then want to create? Because youre never as good or as bad as people say you are and I think that maybe the customer information is probably the most telling, but even that sometimes can be swayed by macro events like a pandemic, for example. Gdp still happens inside local communities engaged in the delivery, I first! 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