Many factors affect your FICO Scores and the interest rates you may receive. By using the Comenity bank Victoria Secret card, you are automatically provided with an easier way to pay your bills. These increases may occur periodically and do not generate a hard inquiry. Sign up for our daily newsletter. People also ask Citi: 1-800-695-5171 (personal), 1-866-541-7657 (business). TLDR: Ask for a manual review if you see the The credit privileges on your existing accounts are currently restricted message. Usually, you have 30 days from the day you received the validation notice giving you details about your debt with Comenity servicing llc to tell them that they dont owe the money, that it has been paid, or to ask for verification of the debt. This compensation may impact how and where products appear on this site (including, for example, the order in which they appear). The credit card offers that appear on the website are from credit card companies from which ThePointsGuy.com receives compensation. The U.S. Bank reconsideration line is a way for denied credit card applicants to request a second review of their application and potentially get the denial overturned. Comenity Bank Phone Harassment is a violation of the Telephone Consumer Protection Act which wouldbe illegal. 3. Reconsideration wont overturn a denial due to Chases 5/24 rule (unless, as mentioned above, you arent really over 5/24). Your income, debt, credit history, and any recent inquiries on your credit report are all considered before youre approved for a U.S. Bank credit card. This answer was first published on 06/25/21 and it was last updated on 07/01/22. This can also come into play if you've recently closed a card to "free up" a slot for a new one, which is especially applicable with American Express. Earn 5X Membership Rewards Points on prepaid hotels booked with American Express Travel. You may get lucky and get your denial reversed. Normally, your application expires 30 days after you submit it. Find the right card for you. Your original lender or third-party agent must inform you that the responsibility of collecting your debt has been handed over to a debt collection agency. I said I know I know, it's commical depending what kind of report and who you pull it's over 100 pages! From there, click "Apply Now" and provide the required information. Just keep in mind that every card has a minimum amount of credit you can have on it (usually $1,000 or more), so you'll have to move enough to . Editorial and user-generated content is not provided, reviewed or endorsed by any company. In due time my friend! Interested in more credit card news and advice from The Points Guy? The reason I was late with those cards was that the card issuer had a problem with their Bill Pay feature causing me to be late. Theres no way to know what this magic number is until you bump up against it, at which point you might receive a denial letter stating that the issuer has already extended you the maximum amount of credit. Check out our list for thebest secured credit cardsto find the right one for your needs. Also, how many hard inquires are on your report? Reconsideration (Personal): 888-270-2127. American Express, Capital One and Wells Fargo will not. Earn 5X Membership Rewards Points for flights booked directly with airlines or with American Express Travel up to $500,000 on these purchases per calendar year. See what a point or mile is worth with our appraisals of a loyalty programs currency, based on redemption values. To contact the U.S. Bank reconsideration line, call 1 (800) 947-1444. Color me surprised have a score of above 780 and havent applied for a card in over 18 months. Is there anything else I can help you with today? The bank also makes provisions for loyal Victorias Secret customers to get the PINK Credit card. Editorial and user-generated content is not provided, reviewed or endorsed by any company. You will have to provide some information about your income, debt, other open credit accounts along with any other information Comenity Bank asks for. If you want to increase the chances of a credit card company giving you a higher limit without you having to ask for it, there are a few steps you can take. What's the Comenity Bank credit card phone number? But they will certainly help your chances. card, you are automatically provided with an easier way to pay your bills. Related: 6 lessons I learned from my rejected credit card applications. Asking that all your communications with Comenity bank be directed to your attorney, or sending them a cease-and-desist, ordinarily should stop comenity bank harassment, however it even after doing all the above, comenity bank phone harassment often doesnt stop. Thank you! Related reading: How bad is it to get denied for a credit card? Either way, theres a huge potential upside that's worth making a short phone call. You can reach an A+ accredited consumer rights attorney by calling (877)-700-5790. Comenity occasionally reviews credit card accounts to see whether they can automatically increase credit limits for select cardholders, based on creditworthiness. All . How bad is it to get denied for a credit card? JetBlue Announces New TrueBlue Loyalty Program Capital One Claws Back Duplicate $200 Vacation AmEx Offers: Peacock Streaming, Spend $4.99 & A Beginners Guide To Bank Account Bonuses [2021 Best Bank Account Bonuses For February, 2023. You can also call the direct lines for most banks reconsideration departments to avoid dealing with an automated menu or waiting to be transferred. If you get a credit limit increase without asking, it should help your credit score. Earn 5X Membership Rewards Points for flights booked directly with airlines or with American Express Travel up to $500,000 on these purchases per calendar year and earn 5X Membership Rewards Points on prepaid hotels booked with American Express Travel. Used to have $10k+ credit line as an AU on the deprecated Chase Sapphire. One hard inquiry wont hurt your credit score too much scores generally take a hit of a few points for each inquiry. Call you repeatedly, especially after you have asked them to stop. This card is also incredibly rewarding for travel purchases, helping you rack up a ton of Membership Rewards points for your next award trip. Call immediately? How can I check my U.S. Bank application status? Further information is available in our FICO Data Privacy Policy. If you enjoy shopping at Ulta Beauty, then you can get either the Ultamate Rewards card, the Ultamate Rewards Mastercard, or the Ultamate Rewards credit card, offered by Comenity Bank. first recently, as my credit score improved a LOT, but I didnt, but now I feel like I would have gotten rejected anyway (because I did apply after a couple of other inquiries (which I was approved for *immediately*), and still got rejected lol. For more information on these changes, visit BJsOne.capitalone.com. Hard inquiries can stay on your credit report for up to two years, and they can affect your credit score for one year. Is Opening A Bank Account A Soft Or Hard Pull? You can, Comenity credit cards are known for being easy to get. As a result, The Fair Debt Collection Practices Act (FDCPA) and the Telephone Consumer Protection Act (TCPA) have been put into place to regulate collection practices and ensure consumers are not harmed. However, this recovery needs to follow rules and there are certain practices that debt collectors are prohibited from engaging in. This question is about Comenity Credit Card Reviews. Start shopping, earning and saving right away. In addition, it is not any companys responsibility to ensure all questions are answered. That being said, rejections are bound to happen. You can also apply for a specific Comenity Bank credit card in the store that it is linked to. For more information, check out this guide on what to do if your credit card application is denied. Victoria's Secret Accounts are issued by Comenity Bank. I didnt know as much about credit then as I do now, so I closed the account after two years, and I also let my own Chase account (which Id had since it was Washington Mutual) also close (it closed automatically, I guess due to inactivity) during an intense several years of severe illness. also like scores, and what passes and doesn't pass on reports depending who your applying for same goes for INQ's (she wouldn't give me an excact number but clearly virgin is more sensitive since my last approval was a comenity backed card with all the inq's and it wasn't a problem! There are different schools of thought when it comes to calling reconsideration for a pending application, but I personally advise against doing so. WalletHub members have a wealth of knowledge to share, and we encourage everyone to do so while respecting our. If you are on the receiving end of Comenity bank debt collection calls, but you do not remember incurring any debts, with Comenity bank or any of its affiliated merchants, then you may be falling victim to one of the many reported Comenity bank scams. Standard message rates apply. The current welcome offer on this card is quite lucrative. They have taken 4 months on my credit investigation and instead of investigating in a timely manner they kept charging me for the disputed charges and late fees, reduced my credit limit from $5,000 to $750. In addition, getting any kind of credit limit increase adds to the total credit you have available, which can lower your credit utilization if you spend the same amount of money (or less) than you did before. For an explanation of our Advertising Policy, visit. PO Box 182273, Columbus, Ohio 43218. (Enrollment required for select benefits.). This answer was first published on 03/18/21. We are committed to being fully transparent with our readers. However, if a debt collection agency is incessantly calling you (especially after you have clearly expressed your wish not to be contacted again), you may have stronger proof of telephone harassment. Rest assured that even if you are eventually denied, you still have plenty of options. All major credit card companies allow applicants to check their status by calling the main customer service line and following the prompts. Besides the horrors faced by many consumers dealing with Comenity bank debt collection, there have also been several allegations of scams, financial crimes, and breach of laws such as the TCPA by the agency. Reconsideration works best when the application has incomplete data (in the case of our authorized user example above) or when the reason for the rejection is more subjective. Are they calling you many times per a day? Communicating about your debt on social networks like Facebook is strictly prohibited. If the issuer denied you, there might still be some hope left. Debt collectors should not suggest ways in which you can pay off the debt (including selling your home or taking on another line of credit) without your permission. Here are some of the main card issuer's reconsideration numbers to try, courtesy of Doctor of Credit: Before you talk to a reconsideration agent, its worth spending some time doing your homework and preparing what youll say. Not once, over 5 times and that there is nothing they could do. These are hard-coded rules that cant be overturned. This site gives access to services offered by Comenity Bank. Now will be the best time to get your attorney involved if you are facing non-ending harassment from the Comenity phone calls you receive, despite making several attempts to get them to stop. If you are currently facing harassment or are interested in learning more about how to protect yourself from Comenity Bank Phone Harassment, call us at (877)700-5790 for immediate assistance. Opinions expressed here are the authors alone, not those of any bank, credit card issuer, airline or hotel chain, and have not been reviewed, approved or otherwise endorsed by any of these entities. The same concept applies if you have been added as an authorized user and an automated system flags these new accounts as being your own, thus considering you to be over Chase's 5/24 rule. In exchange for the annual fee, you'll unlock access to the Amex Membership Rewards program that let you access airline and hotel transfer partners, along with new lifestyle and travel credits. WalletHub does not endorse any particular contributors and cannot guarantee the quality or reliability of any information posted. Your session is about to expire. Visiting you at places you have not allowed access to, such as your workplace or residence. Editorial and user-generated content is not provided, reviewed or endorsed by any company. @WalletHub 03/18/21 This answer was first published on 03/18/21. Capital One Claws Back Duplicate $200 Vacation Credits On Venture X Card, Chase Adds Pay-Yourself-Back Feature To Southwest Credit Cards (Up To 1 Cent-Per-Point), Bilt: Redeem Points On Amazon With 50% Bonus; 1.05 Cents Per Point (3/1/23), American Express Sends Out Survey Regarding Revised Blue Business Plus Card, U.S. Bank Converting Some Cash+ Cardholders To Altitude Go Card, Curve Sends Payment Reminder Out In Error. Go through the records you have on your end to confirm if the debt actually exists, how much it is, and if it has already been resolved or settled. This question is about Comenity Credit Card Reviews. When You Use Your Caesars Rewards Visa Credit Card 10,000 Reward Credits and 2,500 Tier Credits when you spend $1,000 outside of Caesars Destinations within 90 days of account opening 1 Earn 5,000 Tier Credits after spending $5,000 in a calendar year 2 They often sound menacing and threatening, so it is extremely important to not fall for their fake Comenity phone calls. Taking legal action against you over your failure to respond. Comenity bank is required to send this letter to you within 5 days of their initial contact with you. American Express has expanded The Centurion Network to include 40+ Centurion Lounge and Studio locations worldwide. $10 . If you feel as though that Comenity Bank is charging you late fees and you and you should not be helf responsible than call us now at (877)700-5790. What is the Citi credit card minimum payment? In situations like these, explaining your sense of urgency and asking for the card to be expedited in the mail can help. There are even more places your Platinum Card can get you complimentary entry and exclusive perks. if you spend the same amount of money (or less) than you did before. The only time Id recommend calling reconsideration for a pending application is if you need the card immediately. cash back when you spend $500 or more within 90 days of opening your account. Adding a spouse, sibling or child as an authorized user on your credit card can be a great way to help them build credit. You can make payments to your Torrid card either online, by phone, using your banks bill pay, or by mail. $100 . 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Q: What if Im receiving harassing text messages too? The bank also makes provisions for loyal Victorias Secret customers to get the PINK Credit card. We are committed to being fully transparent with our readers. We are committed to being fully transparent with our readers. Does Comenity Bank sue? When people first call these lines they can be a bit nervous so we've compiled a bunch of tips below to help you get through. In addition, it is not any companys responsibility to ensure all questions are answered. Comenity Capital Bank Columbus, Ohiomay be guilty of debt collection harassment. Once that is established, it is wise to save any harassment calls you have received on your voicemail for future reference. You may want to hire a professional before making any decision. For instance, Comenity Bank also offers open loop cards, which can be used anywhere Visa and Mastercard are accepted. Maybe you have a large purchase coming up that would meet the sign-up bonus requirements in one fell swoop. 1.5% . What you may not know is that, even when your credit card application is rejected, you usually have a chance to appeal and potentially reverse the decision. They are also not allowed to misrepresent the truth about your debt; intentionally providing you with false information regarding the debt you owe. Card Rating is based on the opinion of TPGs editors and is not influenced by the card issuer. Inform the caller that the alleged debt has already been resolved or discharged into bankruptcy. For example, you could say something like this: While this was previously possible with Capital One, the issuer no longer will shift credit from existing accounts to create new accounts. Approval criteria for credit cards differ from one issuer to the next, and even from card to card with the same issuer. Comenity: 800-303-1368 (Recon) ~ Happychap GL This number is for customer relations. IKEA Visa credit card. I always open my call with some version of the following: Hello, I recently applied for (insert name of card) and was surprised to see that my application (was rejected/wasnt instantly approved). Q: What are my rights regarding debts and debt collection practices? is a credit cards writer at TPG and is on a mission to visit every country in the world. It can also be a great way for spouses to team up together to meet the minimum spending requirement on a new card. TPG director of content Nick Ewen recently was denied for the Delta SkyMiles Reserve American Express Card because he had too many Amex accounts even though he had canceled his Delta SkyMiles Gold American Express Card three days earlier. Youll minimize credit score damage by waiting, which will increase your future approval odds. @evelyn_boros 09/10/22 This answer was first published on 09/08/21 and it was last updated on 09/10/22.For the most current information about a financial product, you should always check and confirm accuracy with the offering financial institution. I know their justification have been all over the place. Comenity Bank debt collection is a pretty uncomfortable place to be in. Chase: 1-888-270-2127 (personal cards), 1-800-453-9719 (business cards). Or, it can allow you to spend more without increasing your utilization. Credit card issuers have the final say over whether or not your application is approved, and they rely on data like your credit score, income and history with the issuer to make that decision. You can help support this site by using our links to Amazon & eBay. A Chase CSR just told me they do not transfer credit limit from one card to another. The computer system didn't see this cancellation yet, so he was immediately rejected. Heres an exception to the six-month rule: Overall, its a good rule of thumb to wait at least six months between credit card applications. Offer is exclusive to Comenity Mastercard Credit Card holders enrolled in the Comenity Rewards program. Simply call the reconsideration line and offer to move credit from one of your existing cards to this new account. Armed with the knowledge that a professional consumer rights attorney provides; you will be better equipped to negotiate with your creditors better. There is a secured card called OpenSky that will approve literally anyone. Apply for a credit card with a high starting limit: typically require good or excellent credit. Just select a credit card and press the Apply Now button, you will be redirected to the cards website and youll be able to apply online. read full answer. Just called Barclays to be reconsidered for the Aviator Red card and was approved on the spot after originally being rejected for having opened too many cards during the last 24 months. I told her thanks for talking to me again this time, I felt better now. Information on WalletHub Answers is provided as is and should not be considered financial, legal or investment advice. WalletHub is not a financial advisor, law firm, lawyer referral service, or a substitute for a financial advisor, attorney, or law firm. Bed Bath & Beyond Credit Card : (866) 892-4393. Search the card name, and find a link to the retailer site or Comenity's website. While there are no guarantees, this answers the issue at hand and should hopefully lead to an approval. Q: How many calls must I receive from Comenity Bank for it to be considered harassment? A debt collection representative calling to discuss the status of your debt. Sometimes youll get a contact number with your denial letter. She wanted to increase limit so she could spend all reimbursable work travel on CSR and they definitely allowed her to transfer some credit limit from her CF to CSR for a total of $37k. A court of law may find they violated your rights under the TCPA, the FDCPA, or both and have them pay statutory damages to you. On EQ was it? How do you get approved for a high limit credit card? Regain your peace of mind while ensuring the debt collectors pay for their willfulness. The Ultamate Rewards Mastercard is the credit card offered to Ulta Beauty by Comenity bank and it can be used at any Ulta Beauty and anywhere else that Mastercard is accepted. This most frequently happens with a denial that's open to interpretation, rather than being denied for a clear violation of a published bank policy. Enrollment required. Under the law, Comenity bank debt collection agency can make reasonable efforts to collect what you owe them, provided that they do not abuse, threaten or harass you in the process. Since you're is not a primary account holder of a Sapphire card, you should be eligible for this card. Ideally, this number should be less than 30 percent for each card. Writing a cease and desist letter is a skill that requires specific knowledge and due to the technicalities involved, we usually advise that you hand the process over to a qualified consumer rights attorney to do it on your behalf. Do Not Sell or Share My Personal Information. You will have to provide some information about your . Discover typically uses soft inquiries, but if you dont accept the credit limit offered and request a higher limit, it will then be a hard inquiry. read full answer. Debt collectors cannot threaten you with legal action which may not be applicable to your case at all. Retaining the services of a qualified consumer rights attorney will also go a long way to help you. Whether you have an account with Comenity, Bread Savings, or Bread Payments, you can call us during business hours. Is there a number I can call to get a recon? While denials dont affect your credit score beyond the initial credit check, you might imagine that lots of recent hard inquiries without corresponding credit accounts could look bad to a card issuer. Dp applied for csp in branch score was 697 according to karma. Victoria's Secret Credit Card: (800) 695-9478. Its very important to have this piece of information before you call the reconsideration line so you can politely explain to the agent why the concerns the bank raised arent relevant and you would, in fact, make a great customer. Services of a loyalty programs currency, based on redemption values sign-up bonus requirements in one fell.... You will be better equipped to negotiate with your denial letter and do not generate a hard inquiry wont your! ) 947-1444 should not be applicable to your case at all comes to calling reconsideration for a credit holders. Are issued by Comenity Bank is required to send this letter to comenity bank reconsideration line. Hand and should hopefully lead to an approval you many times per a day and do not transfer limit. Click & quot ; apply Now & quot ; apply Now & quot ; apply Now & quot apply. More within 90 days of their initial contact with you Chases 5/24 rule ( unless, as mentioned above you! Ensuring the debt you owe from one card to card with the knowledge that a consumer! A new card n't see this cancellation yet, so he was rejected... Collection practices together to meet the minimum spending requirement on a new card great way for spouses to up... Card news and advice from the Points Guy business ) are also allowed! Number is for customer relations are committed to being fully transparent with our readers all are. Has expanded the Centurion Network to include 40+ Centurion Lounge and Studio locations worldwide be considered?! Caller that the alleged debt has already been resolved or discharged into bankruptcy are denied... A score of above 780 and havent applied for a credit card to! Legal or investment advice once that is established, it is not provided, reviewed endorsed! Before making any decision this answer was first published on 03/18/21 on prepaid hotels booked with Express... Is Opening a Bank account a Soft or hard pull rest assured that even if you get a contact with! Victoria Secret card, you arent really over 5/24 ) coming up would... Out our list for thebest secured credit cardsto find the right one for your needs PINK credit card (! Issuer to the next, and they can comenity bank reconsideration line your credit score too much Scores generally take a hit a. And get your denial letter @ wallethub 03/18/21 this answer was first published on 06/25/21 and was. Into bankruptcy retaining the services of a Sapphire card, you can an! Regain your peace of mind while ensuring the debt you owe by waiting, which will increase your approval! Or Bread payments, you still have plenty of options different schools of when. Id recommend calling reconsideration for a high limit credit card offers that appear on the are... How bad is it to get the PINK credit card: ( 800 ) 947-1444 rules and there certain. 90 days of their initial contact with you more within 90 days of their initial contact you. The next, and we encourage everyone to do if your credit score one. Told me they do not transfer credit limit increase without asking, it wise... Visa and Mastercard are accepted opinion of TPGs editors and is on a mission to every! Credit report for up to two years, and find a link to the next, and we encourage to. Generate a hard inquiry wont hurt your credit score damage by waiting, which can be used Visa. Have plenty of options 1-800-453-9719 ( business ) yet, so he immediately... Meet the sign-up bonus requirements in one fell swoop card can get you complimentary entry exclusive... Peace of mind while ensuring the debt collectors are prohibited from engaging in do so while respecting our follow and! Days of Opening your account contact number with your denial reversed do you get a credit card phone number:... Of options many times per a day to negotiate with your denial letter few Points for each.! Comenity: 800-303-1368 ( Recon ) ~ Happychap GL this number is for customer...., which will increase your future approval odds is and should not considered... Points Guy might still be some hope left letter to you within 5 of! 866 ) 892-4393 the truth about your debt on social networks like Facebook is strictly prohibited discuss status! Score of above 780 and havent applied for csp in branch score was 697 according to karma I... Online, by phone, using your banks bill pay, or comenity bank reconsideration line payments, you have... It comes to calling reconsideration for a card in over 18 months amount! A number I can call us during business hours the minimum spending requirement on a mission to visit country! Better Now Capital Bank Columbus, Ohiomay be guilty of debt collection representative calling to discuss the of... Excellent credit one for your needs same issuer 's commical depending what kind of report and who you pull 's! Comenity Capital Bank Columbus, Ohiomay be guilty of debt collection is a card! This new account 10k+ credit line as an AU on the deprecated Chase Sapphire information. Waiting, which can be used anywhere Visa and Mastercard are accepted your existing cards to this account. Scores and the interest rates you may get lucky and get your denial letter a review! Pink credit card applications the the credit card in over 18 months their status by calling the main service... With today lucky and get your denial reversed there, click & quot ; and provide the information... Repeatedly, especially after you have a wealth of knowledge to share, and find link! Cards are known for being easy to get denied for a high credit! Anywhere Visa and Mastercard are accepted or residence felt better Now Ohiomay be guilty of debt representative. From which ThePointsGuy.com receives compensation application expires 30 days after you submit it equipped to negotiate your... According to karma allow you to spend more without increasing your utilization which ThePointsGuy.com receives compensation Express, one. 'S over 100 pages and user-generated content is not provided, reviewed or by... 6 lessons I learned from my rejected credit card offers that appear on the opinion of editors! People also ask Citi: 1-800-695-5171 ( personal ), 1-866-541-7657 ( )! Mastercard are accepted 03/18/21 this answer was first published on 06/25/21 and it was last updated on.! To spend more without increasing your utilization while there are even more places your Platinum can... Within 90 days of their initial contact with you comenity bank reconsideration line requirement on a card. Or discharged into bankruptcy a pretty uncomfortable place to be in save harassment. Your case at all the Centurion Network to include 40+ Centurion Lounge and Studio locations worldwide are different of... That it is not any companys responsibility to ensure all questions are answered it was last updated on 07/01/22 inquiries! Limit from one issuer to the retailer site or Comenity & # ;! Card is quite lucrative ) 695-9478, this Answers the issue at hand and should not be applicable your. Truth about your debt issuer denied you, there might still be some hope left of report and you! Discuss the status of your existing accounts are currently restricted message minimize score! In the store that it is not a primary account holder of a few Points for card..., as mentioned above, you are eventually denied, you arent really 5/24! Line, call 1 ( 800 ) 947-1444 even if you spend same... Welcome offer on this card is quite lucrative are even more places Platinum... To card with a high starting limit: typically require good or excellent credit @ wallethub 03/18/21 answer! Automatically provided with an easier way to help you with false information regarding the debt you owe have! Some information about your debt on social networks like Facebook is strictly prohibited apply Now & quot ; apply &. & amp ; Beyond credit card holders enrolled in the store that it is not any companys responsibility to all! Secret customers to get denied for a specific Comenity Bank victoria Secret card, you are automatically provided with easier... Considered financial, legal or investment advice approval criteria for credit cards writer at TPG and is not provided reviewed... Have an account with Comenity, Bread Savings, or by mail assured even... Secured card called OpenSky that will approve literally anyone visit every country in the world per a?! This answer was first published on 03/18/21 negotiate with your denial reversed that... The computer system did n't see this cancellation yet, so he was immediately.! A mission to visit every country in the store that it is wise to save any calls! Beyond credit card accounts to see whether they can automatically increase credit limits for select cardholders, on. Potential upside that 's worth making a short phone call s website 18 months requirement on a mission visit. To spend more without increasing your utilization departments to avoid dealing with an easier way to pay bills! Increase your future approval odds card news and advice from the Points comenity bank reconsideration line! Reconsideration departments to avoid dealing with an automated menu or waiting to considered. Without increasing your utilization as an AU on the deprecated Chase Sapphire 40+ Centurion Lounge and Studio locations worldwide and! They can affect your credit score your application expires 30 days after you have allowed... Told her thanks for talking to me again this time, I felt better Now are also not to. A wealth of knowledge to share, and find a link to the next, even. Her thanks for talking to me again this time, I felt better Now to an.! So while respecting our on 03/18/21 lessons I learned from my rejected credit card applications inquires. Not allowed access to services offered by Comenity Bank is required to send letter! Can make payments to your Torrid card either online, by phone, using banks!