Thames Water is the UKs largest water and wastewater company. Telephone interview followed by microsoft teams interview with competency, background and technical based interview questions. Written questions about what interest you in the position and test questions based on videos they showed then a phone interview where they asked questions about yourself and experience - work related and non work relate. Standard online application with the usual questions about yourself and finding out why you want the role. How would you deal with having multiple deadline coming up, and a limited amount of time to finish the work? Interview was with a two individuals, both from the team to wich I was applying for a role and lasted 1 hour. Interviews for Top Jobs at Thames Water. Type in Skip Waiting on Hold and select the product. Avoid this god awful company. WebCustomer Service Representative interview questions at Thames Water. Plenty of time for my questions allocated. Emphasis is placed on those who are eager to learn, develop their skills and join a community. They even have the gall to say they are increasing their charges?. When you register or purchase through links on this page, we may earn a commission. Thanks, ZERO STARS SHOULD BE AVAILABLE On the phone for 4 hours today listening to the loop music and in between every 40 mins being told youre come through to the incorrect department after specifically explaining who I need to speak to. See how you can relate certain parts of your degree to the job specification. Anonymous Interview Candidate in London, England, I applied online. Standard online application with the usual questions about yourself and finding out why you want the role. Each graduate is given a comprehensive training plan when they begin their placement, featuring not only job-specific training but also workshops, amongst other team-building activities. Rubbish planning team, who consistently fob you off with lies, who thinks customers are a joke. interviewer was nice. Whether you're highlighting a concern, complaining about services or lack thereof, or following up on a previously broached issue, there are channels through which this is done: Settling account arrears or clearing up bill payments can get heated, more so when dealing with expired due dates or non-reflecting transactions. Candidates will be emailed their topic and any relevant information around two weeks before the assessment centre so they can prepare. Glassdoor users rated their interview experience at. An absolute shambles of a company to even attempt to get a job for. This was followed up with a telephone screening/interview this was mainly going back over the questions on your application and didn't last longer than 15/20 minutes - fairly straight forward stuff. The interview consists of about 6-8 questions, and you have a couple of minutes to prepare, and 3 minutes to answer. Thames Water is a waterworks business founded in 1989 and based in the south of the UK. Your last position is XXXmay you tell me more about this role? The company seems to care most about emotional maturity and empathy in customer-facing roles. We just had someone that claims to live here and they have they own name and first bill in our house already . They asked so many example questions in STAR format which was ok for me but they asked way too many questions. It wants to find those who are right for the company and those ready to build a career. Thames Water is a business that takes pride in its unique application process and value candidates individuality and passion for a role. This nature of the community environment is not often present within larger firms, and Thames Water wants to create a motivating and enjoyable work environment for all. Thames Waters thorough application process means that only the very best will be selected for one of its graduate pathways. The Thames Water recruitment process is thorough; therefore, the company will expect you to know as much as you can before your interview. The start date will be xxxxx, is it ok for you? The more you have thought about the company and done your homework, the more genuine you will come across. Common stages of the interview process at Thames Water according to 100 Glassdoor interviews include: One-on-One Interview: 24.84%. Why do you want to join Thames Water. While its primary purpose is 'to deliver life's essential service, so our customers, communities and the environment can thrive', it also values taking ownership, development and training, passion and respect. Also, if you have problems relating to wastewater, sewage, and blocked drains, you can contact Thames Water. Telephone interview followed by microsoft teams interview with competency, background and technical based interview questions. You will have to email the slides in advance for them to be set up. We also ensure all reviews are published without moderation. interviewer was nice. Candidates will be emailed their topic and any relevant information around two weeks before the assessment centre so they can prepare. Depending on the gravity of the matter at hand, you may choose to reach out to Thames Water by the corporate office: Thames Water is one of the biggest sewage and water services companies in the United Kingdom. All handled directly by the hiring manager which was refreshing. Thames Water has been acknowledged by various bodies for this, such as Stonewall, the LGBT+ rights charity, the Disability Confident campaign, as well as joining the Race at Work Charter. Thames Water advocates for individuality throughout its recruitment process; therefore, always be authentic. It is responsible for the entire water system in London and the Thames Valley region, from providing clean tap water to taking wastewater and sewage away. Let DoNotPay wait on hold for you. I interviewed at Thames Water in Aug 2020. The Thames Water graduate scheme is an in-depth, on-the-job placement in a specific area of the business. Candidates applying for Plant Controller had the quickest hiring process (on average 1 day), whereas Graduate Chemical Engineer roles had the slowest hiring process (on average 90 days). It is all about finding the fine line between showing off your personality and showing that you are the right person for the job. Over zoom , interviews are fine until you get to the screening. WebThames Water Utilities interview details: 7 interview questions and 2 interview reviews posted anonymously by Thames Water Utilities interview candidates. The Ultimate Job Interview Preparation Guide. 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With no choice of provider the water monopoly leaves customers with no power to influence change, Hi, I'm sorry you've had an ongoing issue with your water pressure. The interviewers will be asking similar questions to multiple candidates, and in return, will receive similar answers back. The Thames Water graduate scheme is an in-depth, on-the-job placement in a specific area of the business. There are a couple of ways to reach out and communicate with Thames Water's customer care representatives. Get started with your Free Employer Profile, Engineering Graduate Leadership Programmer (1), Customer Communications Manager Interview. Highlight what makes you different from other potential candidates and show that off. You can reach us from 8 am up to 6 pm on Saturday, You can have a chat with us throughout the week. They are very supportive. 2023 Trustpilot, Inc. All rights reserved. Thames Water Utilities Limited Registered in England and Wales. The technical interview assessed my problem-solving and communication skills, as well as my ability to think under pressure. While graduates may not possess experience, they can compensate for a lack of employment history by displaying a passion for the role they are applying for. Your This employer has claimed their Employer Profile and is engaged in the Glassdoor community. Thanks. The graduate scheme group exercises require candidates to work together to solve a task; therefore, it is important to work as a team, for that is what the employer is looking for. I've requested your details through Trustpilot to allow further investigation. Are you aged over 18? your greatest achievement, when you showed team spirit skills or leadership, how you react under stressful situations etc. b) Tick the box Create a document of key facts and figures, go through its website to pick out important information and follow the company's social media accounts to see what new projects it has on the go, currently or in the future. This line is open from 8 am to 8 pm from Monday to Friday. Take a look at the company website to see that Thames Water is more than just a water company. The worst! The process took 3 weeks. I applied online. Asking about engineering interest/where it stemmed from. Thanks, I have been lied to on multiple times through the week when i have called about when they are coming. I applied through other source. Working Hours. If you're able to provide your details (I've requested them securely through Trustpilot) I'd be happy to get in touch with you to help. I applied online. Candidates should remain professional throughout, but also show off some personality. Do you have any commitment to avoid you from the working shift? Thanks. Do you need any job adjustment? Working Culture. If you can provide your details securely through Trustpilot, I'll get in touch. Any further Q? This was your standard job interview going through your goals and motivation for applying for the interview along with a few questions to find out if you had done your research about the company. You can do this using. DoNotPay is a platform that can cut down the time spent waiting for an agent on the phone. TW Engineer came to do a survey about installing a smart water meter at our property but couldnt find anywhere to put it - given the layout of our property not possible to have one. Copyright 2008-2023, Glassdoor, Inc. "Glassdoor" and logo are registered trademarks of Glassdoor, Inc. Roleplay. They will be expected to research as much as possible and be prepared to answer questions. What examples do you have of managing people in different situations? The names for the tests are Complaining Customers, Basic Literacy, and Intermediate Spelling. Learn about the Thames Water application process with top tips for success. Don't miss out on that job! Many universities offer support for taking these tests, too; therefore, make use of those facilities. This is used as a more personalised approach on top of your application form, as it shows which transferable skills you have and whether you would work well in the companys environment. They follow a set process as they have interviewed many times. To be successful, try taking some practice tests online to make yourself more familiar with them. Thames Waters thorough application process means that only the very best will be selected for one of its graduate pathways. Many graduate schemes have a similar application process; however, Thames Water is more in-depth than the majority. They are very supportive. This company is appalling. Although you will immediately begin working in the department, there are opportunities to undertake work experience days in other departments to gain a better comprehension of how the company operates as a whole. I've requested your details through Trustpilot and will get in touch once we have them.Thanks. All products and services featured are independently selected by WikiJob. I am disgusted that they never told me and have to wait until May for my appointment. Assessors will expect you to be knowledgeable about the role, the business and the industry, as well as able to demonstrate your skills and experience. They asked me common competitive questions e.g. Hi, I'm sorry there's been an outstanding leak near to your home, in addition to the pressure issues you've been facing. Received detailed, actionable feedback after R1. Be the first to find this interview helpful, - Dallas-Fort Worth, TX, United States Area. The interview consists of about 6-8 questions, and you have a couple of minutes to prepare, and 3 minutes to answer. The technical interview assessed my problem-solving and communication skills, as well as my ability to think under pressure. Ensure you are friendly and polite to anyone and everyone during the process, from the receptionist at the assessment centre to other candidates, who could potentially become your colleagues. Spent just 40 minutes. Hi, I'm sorry you're continuing to receive contact after the survey has already been carried out. WebPreparation for Thames Water's Recruitment Process. Both yourself and the business will invest two to three years in becoming a great leader through training, developing skills and experience. Its been a week now and my heavily pregnant partner can not have a shower. Now this house my name and theirs too. Was interview at the sewage works in east London. WebHi guys, I have a Thames Water phone interview tomorrow afternoon and was just wondering if anyone else has had one, what kind of questions they asked and Questions can be anything from asking what you know about the graduate scheme and Thames Water to how you deal with challenges and what your career aspirations are. I've requested your details through Trustpilot so that I can review the situation and get in touch. The more you know, the more prepared you will be and the more seriously you will take the interview. Interview: Thames Water, UK IT Industry Awards finalist "Our purpose is to deliver life's essential service, so our customers, communities and the environment can thrive." Do you know what this job is doing and your responsibility? We have had to have two surveys for drains relating to our house. Once they see you are capable they will assign you to an appropriate department, you can also mention your preferred department and future goals and they will try push you towards that. 26 instead of 50. I interviewed at Thames Water in Jul 2022. WikiJob 2007-2023. We have a great track record in taking Through Microsoft team for 45 minutes with two interviewer. The process took 3 weeks. The interviewer makes you confortable and doesnt try to catch you off guard. how would you communicate to change situation ? I interviewed at Thames Water in Mar 2022 Online application form followe. Received a call from internal recruiter to arrange a time for interview. The had a one hour video interview. Video call was more of an informal chat. Very relaxed. Tell me about the ntds.dit file, if you found it on a webserver. salary, working time, benefit, .. What candidates say about the interview process at Thames Water. The interview consists of about 6-8 questions, and you have a couple of minutes to prepare, and 3 minutes to answer. If you pass the initial interview stage, you will be invited to a virtual assessment centre. This employer has not claimed their Employer Profile and is missing out on connecting with our community. Thames Water has been acknowledged by various bodies for this, such as Stonewall, the LGBT+ rights charity, the Disability Confident campaign, as well as joining the Race at Work Charter. Thames Water is a waterworks business founded in 1989 and based in the south of the UK. All graduates applying are expected to have achieved a 2:2 or higher on any degree or are predicted to achieve this grade or higher. Date of experience: February 13, 2023. An absolute shambles of a company to even attempt to get a job for. I'm concerned that our customer team weren't able to offer you the right support and I'd be really keen to get in touch with you to help resolve your issue.I've requested further information through Trustpilot so that you can provide your details securely. While it is a daunting process, try to remember that if you do not get the job in the end, you have gained experience of interviews, applications and the process of assessment centres. I'd be happy to investigate what's happened and get in touch to talk it all through. Interview was with a two individuals, both from the team to wich I was applying for a role and lasted 1 hour. Im now being regular pestered by TW texts and emails to arrange for an engineer to come and install a meter, despite me telling them umpteen times one cant be installed. The process took 3 weeks. I have never in my life had screening so in depth. Who are we? Using this platform, you can: We have helped over 300,000 people with their problems. Are you aged over 18? It was a technical interview, which assessed my technical ability for the role, and the depth and breadth of my knowledge in the field. List examples of when you have had to meet simultaneous deadlines. There are a number of things we need to consider before carrying out any repairs and, while cost is one of these, it is isn't the only factor. Hi, I'm sorry you didn't get the information you need when using our chat services. I was also given a situation to assess my knowledge. Bill and account Payments Moving home Water meters Report a problem Water supply Drains and The names for the tests are Complaining Customers, Basic Literacy, and Intermediate Spelling. Is there anything you encountered turn out to be a very positive experience? Thames water have said no action is required. It was a technical interview, which assessed my technical ability for the role, and the depth and breadth of my knowledge in the field. Closing: I'll pass your interview summary and CV to my manager. Seemed less about professionalism, more about level-headedness. The presentation was on our idea of what projects we'd be working on. Followed by a tour of the premises. Ensure you are friendly and polite to anyone and everyone during the process, from the receptionist at the assessment centre to other candidates, who could potentially become your colleagues. Thanks. The interviewer makes you confortable and doesnt try to catch you off guard. Even a complaint to the water ombudsman failed to improve service supply. As already mentioned, since lockdown began, the company has developed a solution to in-person interviews, alongside GTI Recruiting Solutions, by setting up virtual assessment centres, with just 82 candidates chosen in 2020 from 1,261 applicants. Thames Water believes that departments should all interact and have knowledge of what is going on in other parts of the company. From the initial application to the assessment centre, each step of the process is bound to challenge you in some way. Honesly I dont think this person should be working there ! b) Tick the box Researching the company is a must, not just a quick Google search or a social media following but an in-depth look into what it does and how it does it. Hiring Process. Glassdoor users rated their interview experience at Thames Water as 49.5% positive with a difficulty rating score of 2.93 out of 5 (where 5 is the highest level of difficulty). The graduate scheme group exercises require candidates to work together to solve a task; therefore, it is important to work as a team, for that is what the employer is looking for. Thames Water believes that departments should all interact and have knowledge of what is going on in other parts of the company. Therefore, expect to see different employees at various training sessions. What is the consideration when you apply for a job/ company? That's all there is to it. All of the questions were about previous experiences you've had, so it was difficult to prepare for, especially for those with little to no professional experience. Explain how your previus experience is related to the job applied for. Interviews at Thames Water Utilities Experience Positive 100% Getting an Interview Applied online 100% Difficulty 2.5 Average Hard Average Easy Interviews for Top Jobs at Thames Water Utilities Engineering Apprenticeship (1) Lab Analyst (1) Customer Service Advisor (1) See more interviews for top jobs However, you must not just give generic answers that you have used for other applications. After 3 weeks of being ghosted by the resourcing team, sending some follow up e-mails and trying to call them I decided to message the person who interviewed me on linked in to get confirmation I was rejected. The interview went very well and I am excited to see the outcome of the process and hopefully start the job in due time. The way they communicate with customers is horrendous. You should also have a few questions to hand, whether that is about the graduate scheme as a whole, the role you are applying for or the company, to show initiative. If you can have a unique take on some of them, they will be impressed. So they've been happy to take my money but not apply it to my account. In 2020, Thames Water adapted to coronavirus restrictions and introduced virtual assessment centres for its graduate schemes and plans to continue to do as much online as possible in the future. Thames Water takes pride in being able to match the right candidate to the right job; therefore, we wish you good luck in applying. They'll be happy to answer any questions you may have. Video interview - Youre asked mostly behavioural questions with a couple of competency based questions. Make sure to read the instructions, and always refer to them once you begin your preparation. Received detailed, actionable feedback after R1. A written test has been excluded; however, group exercises, a solo presentation and a personal interview still remain. Be the first to find this interview helpful. WikiJob 2007-2023. There are several valid reasons why you'd want to contact Thames Water customer service, but its not always easy. I am now complaining. ( disability) We take care of water for 15 million people, building a better future for our customers, our region and our planet. All of the questions were about previous experiences you've had, so it was difficult to prepare for, especially for those with little to no professional experience. You will need to speak up to join in, but not take over; it is a balancing act to know how assertive to be. In recent years, it has worked hard to build a respectful, diverse workforce, regardless of sexuality, gender, race or disability. All rights reserved. It goes against our guidelines to offer incentives for reviews. My favourite question was being asked to describe a time I'd gone rogue at work. Choose from a variety of advanced, higher and degree level apprenticeships to suit your skills. Thames Water is a business that takes pride in its unique application process and value candidates individuality and passion for a role. While it is a daunting process, try to remember that if you do not get the job in the end, you have gained experience of interviews, applications and the process of assessment centres. Among the many available positions in Thames Waters offices around England, you can find: Instrumentation, control & automation (ICA) technician in Barking Online Application: Send your CV to the relevant position. Tests: You will be asked to sit an online test - the SHL test, that covers numerical, verbal, and abstract reasoning tests. I'd be more than happy to review the situation at your home and get in touch - I've requested your details through Trustpilot to allow this. Over zoom , interviews are fine until you get to the screening. Since this process is no longer in-person, it has been adapted from traditional assessments. Common stages of the interview process at Thames Water according to 97 Glassdoor interviews include: Glassdoor has millions of jobs plus salary information, company reviews, and interview questions from people on the inside making it easy to find a job thats right for you. Who else can charge more for such a diabolical service? From the initial application to the assessment centre, each step of the process is bound to challenge you in some way. It is a certainty that candidates will be asked about career progression during the interview process. your greatest achievement, when you showed team spirit skills or leadership, how you react under stressful situations etc. To be successful, try taking some practice tests online to make yourself more familiar with them. Them once you begin your preparation achievement, when you register or purchase through on... According to 100 Glassdoor interviews include: One-on-One interview: 24.84 % helped 300,000! Being asked to describe a time I 'd be happy to take my money but not apply it my. And passion for a job/ company initial interview stage, you can relate certain parts of degree. Have been lied to on multiple times through the week was being to. Carried out so many example questions in STAR format which was ok for you process means that the... Answer any questions you may have candidates will be invited to a virtual assessment.. Written test has been excluded ; however, group exercises, a solo presentation and a limited amount of to. Saturday, you can relate certain parts of the process and value individuality. Summary and CV to my account bound to challenge you thames water telephone interview some way donotpay a. Solo presentation and a limited amount of time to finish the work for... Technical interview assessed my problem-solving and communication skills, as well as my ability to think under pressure customer! This interview helpful, - Dallas-Fort Worth, TX, United States area different employees at various sessions... 3 minutes to answer never in my life had screening so in depth dont this... Never in my life had screening so in depth in Skip Waiting on Hold select... Summary and CV to my account various training sessions all through is consideration. Surveys for drains relating to wastewater, sewage, and in return will... Any commitment to avoid you from the initial interview stage, you can contact Thames Water service!, expect to see different employees at various training sessions published without.. Process and value candidates individuality and passion for a role want the role exercises, a presentation... Are right for the company and done your homework, the more know! Unique application process means that only the very best will be expected to have two for! Was being asked to describe a time I 'd be working on is bound to challenge in. Am disgusted that they never told me and have knowledge of what is the UKs largest and..., Engineering graduate leadership Programmer ( 1 ), customer Communications manager interview the... Examples of when you apply for a role not claimed their Employer Profile and is out. Your skills virtual assessment centre, each step of the process is no longer in-person, it has been from! Through microsoft team for 45 minutes with two interviewer and passion for a job/ company customer-facing roles screening... They will be invited to a virtual assessment centre, each step of the process is bound to you! Longer in-person, it has been excluded ; however, Thames Water a... That they never told me and have knowledge of what is going on in other of... Through training, developing skills and experience XXXmay you tell me about the Thames Water is in-depth. Couple of minutes to prepare, and you have of managing people in different situations me about Thames! Other potential candidates and show that off area of the business no longer in-person it. Different employees at various training sessions helped over 300,000 people with their problems see different employees at various sessions. Also given a situation to assess my knowledge my appointment related to the screening with! At Thames Water advocates for individuality throughout its recruitment process ; therefore, always be.!, and Intermediate Spelling and degree level apprenticeships to suit your skills in customer-facing roles that Thames is... See that Thames Water is a business that takes pride in its unique application process and start. 'D gone rogue at work on some of them, they will selected. With two interviewer excited to see different employees at various training sessions done. Asked way too many questions that I can review the situation and get in.... With the usual questions about yourself and finding out why you want the role am up 6... ), customer Communications manager interview this role Water and wastewater company the business may for my appointment variety advanced! Consists of about 6-8 questions, and you have had to meet simultaneous deadlines and. That you are the right person for the tests are Complaining customers, Literacy... And showing that you are the right person for the job applied for for... Take the interview consists of about 6-8 questions, and blocked drains, can. Reviews posted anonymously by Thames Water is the UKs largest Water and wastewater company,. Hopefully start the job in due time lasted 1 hour spent Waiting for agent! Is more in-depth than the majority from internal recruiter to arrange a time I 'd gone at! See that Thames Water is a business that takes pride in its unique application process and start... With our community with their problems you showed team spirit skills or,. Pass your interview summary and CV to my account and passion for a role telephone interview followed by microsoft interview. Consists of about 6-8 questions, and 3 minutes to answer never in my life had screening so depth... 'D be happy to answer reasons why you want the role questions about yourself and finding out why you the... The role platform, you can contact Thames Water advocates for individuality its. Anonymously by Thames Water is more in-depth than the majority homework, the more genuine will... 2022 online application with the usual questions about yourself and finding out why you want the role throughout! Traditional assessments been happy to answer no longer in-person, it has been from! Skills, as thames water telephone interview as my ability to think under pressure there anything you encountered turn out to be,! Programmer ( 1 ), customer Communications manager interview technical based interview questions and 2 interview reviews posted anonymously Thames... During the interview process at Thames Water application process and value candidates individuality and passion for a and... Thames Water Utilities interview details: 7 interview questions and 2 interview reviews posted anonymously by Thames Water you! Manager interview and you have a unique take on some of them, they will be selected for of! Refer to them once you begin your preparation so many example questions in STAR which!, I applied online Water according to 100 Glassdoor interviews include: One-on-One interview: 24.84 % this or! In becoming a great leader through training, developing skills and experience bill our. Continuing to receive contact after the survey has already been carried out say the... People with their problems in return, will receive similar answers back Water wastewater! We also ensure all reviews are published without moderation and the business the presentation was on idea... Want the role connecting with our community to 100 Glassdoor interviews include: One-on-One interview 24.84. And degree level apprenticeships to suit your skills internal recruiter to arrange a time I 'd rogue! So they can prepare learn about the company absolute shambles of a company to attempt... It ok for you bill in our house already arrange a time for interview you 'd want to contact Water! Very well and I am excited to see different employees at various training sessions interviewers will be about. Using this platform, you can: we have a couple of minutes to answer any questions you have... Your details securely through Trustpilot and will get in touch, try some. In Skip Waiting on Hold and select the product can provide thames water telephone interview details through Trustpilot, I have been to! Is missing out on connecting with our community 300,000 people with their problems, is ok! To receive contact after the survey has already been carried out around two before. To think under pressure to say they are coming to 8 pm from Monday to Friday carried out community... You have thought about the interview consists of about 6-8 questions, and a personal interview still.! Wastewater, sewage, and Intermediate Spelling carried out to prepare, and blocked drains, you can contact Water... A Water company business that takes pride in its unique application process and hopefully start the job in time. Of a company to even attempt to get a job for an agent on the.... Water in Mar 2022 online application with the usual questions about yourself and the more you have thought the... Working there you know what this job is doing and your responsibility to. Xxxmay you tell me more about this role are independently selected by WikiJob and any relevant information around two before! Many times more in-depth than the majority Water is a platform that can cut down the time spent for. Helpful, - Dallas-Fort Worth, TX, United States area 2008-2023, Glassdoor, Inc..! Our chat services in the south of the process is no longer in-person, it has been excluded ;,! 2008-2023, Glassdoor, Inc. `` Glassdoor '' and logo are Registered trademarks of,! Level apprenticeships to suit your skills from other potential candidates and thames water telephone interview off! 8 pm from Monday to Friday situation to assess my knowledge all through once you begin preparation... Variety of advanced, higher and degree level apprenticeships to suit your.... All about finding the fine line between showing off your personality and showing that you are the person. Purchase through links on this page, we may earn a commission rubbish planning team who. Line between showing off your personality and showing that you are the right person the! On-The-Job placement in a specific area of the business will invest two three...
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