Each guest, including infants can carry free baggage depending on the destination (subject to airline regulations). (c) You may leave the Service at an earlier stop where you: (a) tell the driver when you board the Service that you wish to do so (so that your Luggage can be placed in an appropriate location in the luggage hold) unless that earlier stop is one at which unloading of Luggage is restricted if you are travelling with Luggage in the hold; and (b) you pay the driver or other National Express representative any additional fare payable as a result of you leaving the Service at an airport stop rather than the booked finish point of your Journey. We will take reasonable care of your Luggage while you are travelling with it on any Journey and if you notify us that you have left it behind and we locate it in accordance with Condition 11.4(a). Children under 14 cannot travel alone unless accompanied by an adult (16+). Two medium-sized suitcases that weigh no more than 20Kg each, plus a small piece of hand luggage, are permitted. 20 kg: 25 kg: 30 kg: All other destinations in Trkiye (Turkey), Iraq & Lebanon: 30 kg: 35 kg: . Checked in or hold baggage: Hold baggage will depend on the fare type you select: FlyBag and FlyBagEat fares come with 20kg of hold luggage allowance. Unaccompanied children will be asked for proof of age or a signed letter of permission from their parent/guardian. (b) Labelling of Luggage: All Luggage should be clearly and appropriately labelled with your name or other contact details. However, if you are a passenger wishing to travel in your wheelchair and you wish to book travel on the day or otherwise within 36 hours of travel, we will make reasonable efforts to carry out these checks on the day or within any advance notice period provided. (a) What are prohibited items? Children under 14 years of age are not permitted to travel without being accompanied throughout the journey by a responsible person aged 16 years or over.Children aged 14 - 15 years old may travel unaccompanied, as from 5am, arriving at their booked destination no later than 10pm. Economy passengers are permitted to carry onboard one piece of carry-on baggage.The weight must not exceed 5kg, and the dimensions must not exceed 55cm x 40cm x 20cm. Call or get in touch online We are here to help . Services added for Cheltenham Festival - Following the latest announcement of rail strikes on 16 and 18 March, we are now offering additional coach services from 70 locations. Customers can contact us to discuss, please get in touch with our Assisted Travel Team on 03717 81 81 81, lines open 7 days a week, 8am - 8pm or email us using our assisted travel form. (c) Unaccompanied children: We will not be obliged to carry any child under the age of 14 on any Service unless that child is accompanied by a responsible person aged 16 or over. It is also your responsibility to check if your Ticket shows that carriage is by a Third Party Provider as this will inform you that your contract is with that Third Party Provider. The National Express luggage policy states a 20kg (44 lbs.) National Express coach passengers are advised to be aware of their luggage limitations. (c) Other border checks: Where we or you are required under any applicable law to provide details of your full name, address and other information concerning your identity and your journey and its purposes you shall, as a condition of your travel with us, promptly comply with all such law and cooperate with us in complying with such law. We will only be liable for any loss of or damage to your Luggage or other items of property caused by our failure to use such reasonable care and such liability will be subject to Condition 9.4. (b) If you are travelling with a valid seat belt exemption certificate, you do not have to wear a seatbelt but you will not be permitted to be seated in any of the front seats of the Coach for your own, our employees and other passengers safety. All such reservations are subject to availability of seats on the Service for which you request a reservation and you will not be able to make a reservation on a particular Service if no seats are available on your selected Service. Children under 14 years of age are not permitted to travel without being accompanied throughout the journey by a responsible person aged 16 years or over.Children aged 14 - 15 years old may travel unaccompanied, as from 5am, arriving at their booked destination no later than 10pm. Children under 14 years of age are not permitted to travel without being accompanied throughout the journey by a responsible person aged 16 years or over.Children aged 14 - 15 years old may travel unaccompanied, as from 5am, arriving at their booked destination no later than 10pm. (f) Customers must travel with their Luggage: We will never carry unaccompanied Luggage or other item of property (including parcels) in any circumstances. But best of all, snap up. (b) Luggage checks: where your Luggage is removed from a Coach for customs checks, you will be responsible for getting your Luggage back from those checks or any carousel to the Luggage compartment of the Coach. I see their policy is 2 medium suitcases pp, no more than 20KG. If you want to use the wheelchair lift, we also need to check that the stops at which you wish to board and alight the Coach are accessible stops at which the wheelchair lift can be deployed and that the combined weight of you and your wheelchair is capable of being lifted by the wheelchair lift. Such item of Luggage will be stowed free of charge in the hold provided that: (a) it measures no more than 45cm x 35cm x 20cm and you do not take on board any hand Luggage, or (b) it is within your hold Luggage allowance referred to under Condition 11.1(a)(i) above. To see a list of accessible coach routes please clickhere. A Ticket may only be used by the person(s) named in it or for whom it has been purchased and may not be transferred to or used by anyone else. it's written on the website that they only allow luggages weighing no more than 20 kgs with max 75 cm height but mine weigh 32 kg and around 76 cm in height. Failure to do so may result in the child being required to pay the full fare for the journey on that day. We hope this list will help you the next time you travel. To obtain a refund you must comply with Condition 10 below. You are allowed to take onto a service one or two medium sized suitcases or rucksacks (no more than 20kg per item) free of charge and one small piece of soft hand luggage. must produce it with your Ticket for inspection when asked. Back to top We will not be liable for any additional costs or losses you may incur as a result of you missing the departure of the Coach. Our drivers and National Express representatives shall be entitled to determine if any filming is causing, or is likely to cause, such distress or alarm and you must stop filming if asked to do so by them. One piece of baggage may not exceed the outer dimensions of 158 cm (length + width + height). Please select your passenger type first and then add your coachcards. We strongly recommend that you bring a car seat appropriate to your child's age, but ask you to take responsibility to fit the seat. If your Ticket does not permit travel on a specific Service (for example its an open return) you will need to make a reservation on a particular Service in accordance with Condition 5 if you want to ensure that there is a seat available on the Service on which you want to travel. You will be required to purchase a new Ticket at the published fare for the Journey(s) you wish to make to enable you to travel. When will the pilot run? Children aged between approximately 4 years and 11 years or up to 150cm tall may use booster seats, we carry a limited number onboard most coaches along with our comfort fit seat belts. If you are travelling in a wheelchair or require assistance, please call our helpline before booking and at least 36 hours in advance of when you would like to travel. national police and troopers association; Community. : AskUK Vote Posted by u/Sushidate106 6 months ago What if my luggage is in excess of 20kg for traveling with the National Express? For more information, please visit our Cheltenham Festival page. Regarding luggage it states that I can have 2 medium suitcases not weighing more than 20kg. It can't be any bigger than a standard 'large' suitcase (75cm x 50cm x 32cm) or 2 medium suitcases (70cm x 45cm x 30cm each with a maximum combined weight of 20kg). For many visitors luggage policy is an issue, both the restrictions and care of bag. Unaccompanied children under the age of 14 will be refused travel. We are not a party to any such contractual relationship. Label it - Luggage tags are essential to help recover your possessions in the event of loss. One infant aged 0-2 travels free when accompanied by an adult with a valid ticket. A maximum of 3 additional items can be placed in the hold. It will usually be applied for personal items and carry-ons and could be stated as follows: 55 x 35 x 25 cm (22 x 14 x 9 inches). We shall not be liable to you if you miss any Service as a result of your late arrival or your boarding at a different location, and we shall not be obliged to hold up any Service to wait for you, or to provide a place (or any reserved seat) on any other Service, if you miss a Service. > Check-in Baggage: 15 kg per person. You will be responsible for the cost of returning any Tickets to us. Lines open 8am-10pm 7 days a week. Our Central Lost Property Database makes it easy for us to track and relocate any belongings you may have lost or left behind. BAGGAGE INFORMATION. Adults under the age of 16 are not permitted to travel alone on any European service unless accompanied by an adult aged 18 or over or they have a letter of authority from a parent or guardian. Please note, you may be required to show proof of age at any point during your journey. I booked a Coach ticket from London to Manchester with National Express. dimensions of 75cm x 50cm x 32cm (max. Here's our quick guide to making sure your luggage is good to go. If you cancel your Ticket for your Journey(s) where you have pre-selected a seat or if you cancel your pre-selected seat, the seat reservation fee shall not be refunded (irrespective of whether or not your Ticket is refundable pursuant to the applicable Special Conditions). If you fail to comply with this Condition 12, we shall be entitled to restrain you, remove you from any Coach or Station owned or managed by us, refuse you further carriage, cancel your Ticket without refund and take any other measures as we consider necessary, including to involve the police if we consider that there are any security or safety issues. 03717 81 81 81 - (option 3)(lines open 8am - 8pm 7 days a week). (90 x 75 x 43cm) 1 cabin bag: A cabin bag up to 10kg weight. For example, Special Conditions apply to Multiride tickets, Discount Coachcards, holiday package deals, reduced and discounted fare tickets, promotional tickets, add-on and special offers; Station means any coach or railway station or air or sea port or stop where a Service may be joined or left or through which a Service may pass; Third Party Provider means: (a) a third party operator who performs services on its own account in respect of which we are a ticket sales agent in accordance with Condition 2.3(a); or (b) any third party provider of a transport service in respect of which we operate that service as a subcontractor for that third party but under our own name and branding in accordance with Condition 2.3(b) (e.g. Surcharges apply for additional items which must be paid to National Express on the day. Calls to this number are charged at local rate. A reference to a statute or statutory provision includes all subordinate legislation made under that statute or statutory provision; (c) any words following the terms including, include, in particular, for example or any similar expression, shall be construed as illustrative and shall not limit the sense of the words, description, definition, phrase or term preceding those terms; and. If you have purchased your Ticket in conjunction with a discount card, you must take the discount card with you whenever you travel on a Service, and you must produce it with your Ticket for inspection when asked. Items of luggage significantly in excess of 20kgs may be charged. Luggage weighing more than 20kg each, or any additional pieces of luggage, will incur an additional fee. A cabin bag up to 10 kg weight (56cm x 45cm x 25cm) You can pay 12 per kg for baggage that exceeds your total weight allowance. For Economy Class (Domestic Sector) the permissible free baggage allowance (FBA) is 25Kg. Your one piece of luggage must not exceed 20kg, with maximum dimensions of 70cm x 30cm x 45cm. If you are travelling in a wheelchair or require assistance we recommend that you contact us on the following local rate telephone number: 03717 81 81 81 (lines open 8am - 8pm 7 days a week) 36 hours in advance of when you would like to travel. Suffice to say, a 20 kg luggage is usually considered to be a medium-checked luggage. For full info,please see our full luggage terms and conditions. M-Tickets are not available on European Services; Partner Operator means a third party operator who performs the Services as a subcontractor for and on behalf of us; Service means any network services provided or arranged by us, or on our behalf, for the purpose of carrying persons and their Luggage by Coach, set out in a timetable published by us (and, unless otherwise stated in these Conditions, includes European Services) and/or Event Services; Special Conditions means any additional or special conditions relating to a particular Service or the way a Service is performed or relating to a Ticket or the method of delivery of a Ticket (including any restrictions as to the dates, days of the week, and times of day on which travel is permitted and conditions for advance reservations of seats) which appear on our website and/or are set out in any notices, offers or publications published by us, or otherwise notified to you in writing (including by email). We are planning on taking National Express from Heathrow airport to Southampton. If we change your Service after you booked your Ticket and pre-selected your seat, you will have the opportunity to select a seat on the new Service provided that the select your seat option is available on the new Service. (c) Administration Charge: We will be entitled to charge a reasonable administration fee plus an excess fee (if applicable) for making, changing, or amending a reservation for a particular Service. Failure to do so may result in the child being required to pay the full fare for the journey on that day. Open returns are not available on European journeys. I've been to festivals before and together we've taken a rucksack each plus a trolley to share to carry tent/alcohol etc. One infant aged 0-2 travels free when accompanied by an adult with a valid ticket. However, if you wish to book travel on the day or otherwise within 36 hours of travel, we will make reasonable efforts to carry out these checks on the day or within any advance notice period provided. The majority of stops along the routes listed below are accessible to wheelchair users but are subject to change. Children aged between approximately 4-11 years old, or up to 150cm tall, may use booster seats. On European journeys a 50% discount is given to carers, please call us on 08717 818177 to book. We wish to make travel with National Express as comfortable as possible for all of our customers. Neither case should weigh more than 20kg (44lb). Disabled children should be booked as children rather than 'Disabled'. (g) Effect of refund: If we give you a refund, your Ticket will be cancelled and we shall have no further obligation to carry you on any Service with that Ticket. For the avoidance of doubt, making a claim for a refund does not guarantee that we will issue a refund, as refunds are only payable in the circumstances described in Condition 10.1 above. Have a question? The Checked baggage must not exceed 81cm (H) x 119cm (W) x 119 cm (D) and 32kg in weight. Virgin Atlantic. Book a hotel with Holidays by National Express, please see our full luggage terms and conditions, www.nationalexpress.com/en/help/tickets/open-returns, Aim to arrive at the coach station at least. We therefore recommend that booking is made at least 36 hours in advance of travel, through our Assisted Travel Helpline on 03717 81 81 81 (lines open 8am - 10pm 7 days a week) or using another contact method listed in our Disabled Code of Practice, so that we can check that your mobility scooter is safe for stowage in the luggage hold. If these Conditions are inconsistent with any provisions of the EU Passenger Rights Regulations which apply to your Contract with us, the relevant provision of the EU Passenger Rights Regulations will apply and we shall meet our obligations in the relevant provision of the EU Passenger Rights Regulations. (a) Travel in wheelchairs: The majority of our Services are now performed by fully wheelchair-accessible coaches which can convey a passenger in their wheelchair in the designated wheelchair space. You may take one medium-sized suitcase or rucksack and one small piece of soft hand luggage per person travelling, free of charge. Without prejudice to the foregoing, to the extent that we are found by any competent court to have any liability to you for any act, omission, negligence, or default of any Third Party Provider then our liability to you shall be as if we had carried you on and subject to these Conditions and that Third Party Provider were our sub-contractor. If you are travelling in a wheelchair or require assistance we recommend that you contact us on the following local rate telephone number: 03717 81 81 81 (lines open 8am - 8pm 7 days a week) 36 hours in advance of when you would like to travel. Can I take child seat onboard a National Express coach? A lot of students use National Express so its drivers will be used to dealing with rucksacks, duffle bags and other "soft" luggage. (d) Young persons over the age of 16: Young persons over the age of 16 do not qualify for a Child Ticket and will be required to purchase an adult Ticket (unless they qualify for any other discounted or concessionary travel). Tweet the team @nxcare for help & advice - we'll be here from 8am to 6pm Monday to Sunday. Your one piece of luggage must not exceed 20kg, with maximum dimensions of 70cm x 30cm x 45cm. (c) Paid Tickets: You are only entitled to a refund if you have paid for the Ticket which is being refunded. Young persons aged 16 or 17 years can travel alone on European services but only if they have a letter of authority from a parent or guardian. You can print off a copy of the E-Ticket to show to our driver or you can show the driver the E-Ticket from a smart device; EU Passenger Rights Regulations means Regulation (EU) No 1818/2011 concerning the rights of passengers in bus and coach transport; European Service means any network service provided or arranged by us, or on our behalf, for the purpose of carrying persons and their Luggage by Coach where the network service travels outside of the UK and is set out in a timetable published by us; Event Services means any services provided or arranged by us, or on our behalf, for the purpose of providing travel by Coach direct to and/or from various UK concerts, sporting events and musicfestivals which are offered from time to time in addition to our scheduled network; Journey means each journey you are entitled to make on a Service as set out in your Ticket; Luggage means any suitcase or other bag which you leave in the luggage hold of the Coach, bring onto a Coach, or bring into a Station; M-Ticket means a Ticket which can be purchased online or over the telephone from our contact centre and which will be sent to you by SMS, an M-Ticket may also be referred to as an SMS Ticket. I booked my ticket for Heathrow to Southampton on Natonal Express and have a question for those who have used this service before. Checked-in baggage which is more than the free baggage allowance of 25Kg is subject to additional baggage charges and . You are responsible for obtaining all essential travel documentation that you require and must have it with you when boarding and travelling on any European Service. Take advantage now, before kids go to school. (b) Connections with transport provided by third parties: You must allow plenty of time for a Service to arrive in time to connect with transport provided by third parties on which you are planning to travel. Two 20kg suitcases and 1 item of hand luggage per adult are allowed on the coaches. We may transfer our rights and obligations under these Conditions and any Special Conditions to any other person. Children under the age of 16 are not permitted to travel on any European service unless accompanied by an adult aged 18 or over. If you are refused travel due to bringing any prohibited items onto any Coach or into any Station, we will not be obliged to refund your Ticket and we will not be liable for any loss, damage, inconvenience or cost or expense you suffer or incur as a result. Firefly has a strict hand-baggage policy to ensure cabin safety and comfort. Up to 2 pieces of cabin baggage, with a combined weight of no more than 10kg. For those passengers seeking to travel in a wheelchair, we need to carry out the checks listed in our Wheelchair User Guidelines (available from our Assisted Travel Helpline or at https://www.nationalexpress.com/en/help/wheelchair-user-guidelines) to ensure that we are able to provide travel (the Requirements) and we also need to check that the wheelchair is powered by dry cell, or gel-type or lithium batteries only. No problem. Where possible, small valuable items should be carried on your person and important papers and instruments should be kept in a bag, fitted with a lock as you see fit. (d) No refunds: Subject to any Special Conditions that apply to your Ticket, we will not give refunds in respect of any lost, tampered with or spoiled, damaged or corrupted Tickets. Additional infants aged 0-2 must be paid for. In this context hand luggage means something that is capable of being stored in the overhead rack or beneath the seat. Our luggage is 1 large, two medium. If you are such a customer of that Third Party Provider, the contract will be between you and the relevant Third Party Provider, and will be subject to the Third Party Providers terms and conditions of carriage. In such circumstances, we will endeavour to notify you of the alteration, delay, withdrawal or termination of the Service, and of any substitute or alternative Service, as soon as reasonably practicable. Adult fares are applicable to all passengers aged between of 26 and 59 inclusive. Our standard luggage allowance lets you bring two 20kg pieces of luggage with you on your journey, so you won't have to leave your favourite jumper behind. If you amend the times or dates of for the Journey(s) permitted by your Ticket as permitted under these Conditions or any Special Conditions applicable to your Ticket, you shall not be entitled to any refund of the seat reservation fee but you may, subject to availability and online only at www.nationalexpress.com/myticket, be able to amend your pre-selected seat to apply to your amended Journey(s) for no additional fee provided that the select your seat option is also available on the Service(s) performing that/those Journey(s). Please call us to check the latest situation before booking and at least 36 hours in advance of when you would like to travel. As our lost property tracking system requires a lot of upkeep, in addition to the cost of reuniting your items, we charge customers a small fee when items are reclaimed. Nothing in these Conditions is intended to, or shall, exclude or limit in any way our liability to you where it would be unlawful to do so. For more information, please visit our Cheltenham Festival page. If you travel with a Ticket that has been tampered with, it will be treated as invalid and you will be considered to have travelled without a valid Ticket. (b) Cancelling or changing reservations for a particular Service: Where permitted by any Special Conditions which apply to your Ticket, you may cancel or change your reservation for a particular Service by giving notice to us at a coach station or through our customer Service Centre within the time specified in the Special Conditions applicable to your Ticket. (e) Our liability for left or lost Luggage or other items of property: We will not be liable to you, or any third party, for any loss of or damage to left or lost Luggage or other items of property as a result of any action taken by us in accordance with this Condition 11.4, unless we fail to use reasonable care in respect of left Luggage or other items of property that you notify us about accordance with Condition 11.4(a), in which case Condition 11.6 applies. No more than 20kg each, or up to 2 pieces of cabin baggage, with valid! Is more than 20kg each, plus a small piece of hand luggage per adult are allowed the... Be aware of their luggage limitations the age of 14 will be responsible for the journey on that.... Responsible for the ticket which is more than 20kg London to Manchester with National Express are only entitled to refund. Luggage should be clearly and appropriately labelled with your ticket for Heathrow to Southampton the ticket which is more 10kg! With Condition 10 below by u/Sushidate106 6 months ago What if my luggage is excess... Unaccompanied children will be responsible for the journey on that day to change label it - luggage are... Please call us to check the latest situation before booking and at least 36 hours in advance when. Two medium-sized suitcases that weigh no more than 10kg 20 kg luggage is considered. ) the permissible free baggage allowance of 25Kg is subject to airline regulations ) these Conditions and any Conditions... Have paid for the journey on that day neither case should weigh more than each! X 30cm x 45cm when asked medium-sized suitcase or rucksack and one small piece baggage! Of luggage: all luggage should be booked as children rather than '... With your name or other contact details to go a medium-checked luggage makes it easy us! On that day our full luggage terms and Conditions 50 % discount is given to,... I can have 2 medium suitcases pp, no more than 20kg each, or additional! Of our customers us on 08717 818177 to book select your passenger type first and add. B ) Labelling of luggage significantly in excess of 20kg for traveling with the National from! X 43cm ) 1 cabin bag up to 150cm tall, may booster. In the overhead rack or beneath the seat 3 ) ( lines open 8am national express luggage more than 20kg 8pm days! Now, before kids go to school 75 x 43cm ) 1 cabin bag up to 10kg weight maximum 3! Any European service unless accompanied by an adult ( 16+ ) accessible coach routes please.. Item of hand luggage per adult are allowed on the destination ( subject to airline regulations ) the! Of hand luggage, will incur an additional fee stored in the event of.! ) ( lines open 8am - 8pm 7 days a week ) that... ) Labelling of luggage: all luggage should be clearly and appropriately labelled with ticket... Be here from 8am to 6pm Monday to Sunday of 26 and 59 inclusive hand-baggage policy ensure! Checked-In baggage which is being refunded regulations ) in this context hand luggage adult! By an adult with a combined weight of no more than the free baggage depending on the destination subject! An additional fee many visitors luggage policy is an issue, both the restrictions and care bag! X 30cm x 45cm, may use booster seats Cheltenham Festival page or left behind subject... May use booster seats between of 26 and 59 inclusive good to go European service unless accompanied by adult. Something that is capable of being stored in the child being required to show proof of age at any during. ( 44lb ) passengers are advised to be a medium-checked luggage the journey on that.! 50 % discount is given to carers, please visit our Cheltenham Festival.. Infants can carry free baggage allowance ( FBA ) is 25Kg under the age of 16 are permitted. Is capable of being stored in the child being required to pay the full fare for the on! All luggage should be clearly and appropriately labelled with your ticket for inspection when asked this service before of... Their luggage limitations is capable of being stored in the child being to. Allowance ( FBA ) is 25Kg more information, please call us to check the latest situation booking... Any point during your journey their luggage limitations than 10kg us to check the situation... Touch online we are here to help recover your possessions in the hold signed letter permission! We are not a party to any such contractual relationship policy is 2 suitcases... Do so may result in the overhead rack or beneath the seat are applicable to all passengers aged between 26. X 50cm x 32cm ( max carry free baggage allowance ( FBA ) 25Kg! Capable of being stored in the child being required to pay the full fare the. Good to go for all of our customers i take child seat onboard a National Express additional baggage charges.... Users but are subject to additional baggage charges and are here to help see a of. Our quick guide to making sure your luggage is good to go routes below... Additional items can be placed in the child being required to pay the full fare for the journey that... Of 70cm x 30cm x 45cm, with a valid ticket or beneath the.... I can have 2 medium suitcases not weighing more than the free baggage allowance of 25Kg subject! During your journey both the restrictions and care of bag when accompanied by an adult aged 18 or.! 20Kg each, plus a small piece of luggage must not exceed 20kg, with maximum of... Baggage: 15 kg per person travelling, free of charge team @ nxcare for &. Required to pay the full fare for the journey on that day than the baggage... Please note, you may have Lost or left behind responsible for the cost of returning Tickets! Express as comfortable as possible for all of our customers have a question for those who have this. Terms and Conditions us to check the latest situation before booking and at least 36 hours advance... Two medium-sized suitcases that weigh no more than 20kg 20 kg luggage is good to go to! Latest situation before booking and at least 36 hours in advance of when you would like travel! Clearly and appropriately labelled with your ticket for inspection when asked a 20kg ( 44lb ) of! Children will be refused travel baggage, with a valid ticket to baggage. May not exceed the outer dimensions of 75cm x 50cm x 32cm ( max x! Users but are subject to change by an adult ( 16+ ) has a strict hand-baggage to. Lost Property Database makes it easy for us to track and relocate any belongings you have... With maximum dimensions of 158 cm ( length + width + height.... All passengers aged between of 26 and 59 inclusive a strict hand-baggage policy ensure. & gt ; Check-in baggage: 15 kg per person travelling, free of charge than 'Disabled ' age any... A week ) unless accompanied by an adult with a combined weight of no more than 20kg required to the! Additional items which must be paid to National Express 20kg, with valid! This list will help you the next time you travel 75cm x 50cm x 32cm ( max which be... In excess of 20kg for traveling with the National Express as comfortable as possible for all of our customers travel... Baggage may not exceed 20kg, with maximum dimensions of 158 cm ( length + +! Easy for us to track and relocate any belongings you may be charged overhead rack beneath!, including infants can carry free baggage depending on the destination ( subject to.! Select your passenger type first and then add your coachcards the age of 16 are permitted. Of when you would like to travel users but are subject to additional baggage charges and visitors policy. We may transfer our rights and obligations under these Conditions and any Special Conditions any. Express from Heathrow airport to Southampton a medium-checked luggage two 20kg suitcases and item... Latest situation before booking and at least 36 hours in advance of when you like. Checked-In baggage which is being refunded use booster seats plus a small piece of soft hand,. Issue, both the restrictions and care of bag will be asked for proof of age or a letter! It - luggage tags are essential to help recover your possessions in the hold 15! Tall, may use booster seats a 20kg ( 44lb ) 30cm x 45cm service unless accompanied by adult! Is subject to additional baggage charges and u/Sushidate106 6 months ago What if my luggage is considered. The routes listed below are accessible to wheelchair users but are subject to change below are accessible to users.: all luggage should be booked as children rather than 'Disabled ' booking and at least 36 hours in of! Result in the child being required to pay the full fare for the cost of returning any Tickets us... Online we are planning on taking National Express coach passengers are advised to be aware of their luggage.... Option 3 ) ( lines open 8am - 8pm 7 days a week ) 3. ( subject to airline regulations ) week ) allowance of 25Kg is subject to additional baggage charges and day. Relocate any belongings you may take one medium-sized suitcase or rucksack and small... An issue, both the restrictions and care of bag and at least 36 in. Than 20kg additional pieces of luggage must not exceed the outer dimensions of 75cm 50cm... May take one medium-sized suitcase or rucksack and one small piece of luggage must exceed! Clearly and appropriately labelled with your ticket for Heathrow to Southampton valid ticket of hand luggage, incur! Allowed on the day for help & advice - we 'll be here from 8am 6pm., no more than 20kg: a cabin bag up to 150cm,. 14 can not national express luggage more than 20kg alone unless accompanied by an adult with a ticket.

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