If you submit a review, you grant us a non-exclusive, royalty-free,perpetual, irrevocable, and fully sub-licensable right to use, reproduce,modify, adapt, publish, translate, create derivative works from, distribute,and display such content throughout the world in any media. Use the enter key to expand submenu items. Once you have selected your products, please refer to the checkout for delivery timescales specific to your shipping address. In some instances, Was/Now pricing may stack with an offer code, however this is dependent on promotion. We like to make things as easy for you as possible, including getting discount off your favorite sports nutrition products. With the volume of fraudulent credit card transactions increasing, we make every effort to ensure all orders are thoroughly checked using the information already supplied. Please double check the email you have entered! You are only eligible to participate as a referrer in this Referral Scheme if you have previously placed an order on the Website. You agree to comply with all applicable laws, statutes and regulations regarding the Website and its use. Maximum discount value and percentage will vary depending on promotion. Promoter: The Hut.com Limited a company registered in England and Wales (company number 05016010) whose registered office is at 5th Floor, Voyager House Chicago Avenue, Manchester Airport, Manchester, England, M90 3DQ. We are always looking for ways to improve and would love to hear your opinions. Check everything is correct and you're good to go! Prizes Involving Travel: (a) Travel arrangements are the responsibility of prize winners unless otherwise stated; (b) we reserve the right to require written permission from the parent or guardian of any winner who is under the age of 16 and to require such a winner to choose as a companion someone 18 or over. Vegetarian alternatives to gelatine are used where possible. Benefits. You can choose to cancel individual items or the whole order. If the Referee has an account on the Website but has not previously placed an order on the Website then they are entitled to participate in the Referral Scheme through the referral link only. 2023 The Hut.com Ltd t/a Myprotein.com is an Introducer Appointed Representative of Pay4Later Limited, trading as Deko, which is authorised and regulated by the Financial Conduct Authority (FRN 728646). Our Delivery Information page can tell you that, youll have the option to see timeframes worldwide! As always, if you have any additional questions then please contact our Customer Service team who will be happy to help. Must be like-for-like (size, flavour and quality). This card is from the courier and lets you know where your parcel is and how you can collect it. Discount applies to the cheapest in-basket item that meets the promotional requirements. The email we sent you regarding the dispatch of your order will also let you know when we expect the order to arrive. Once received, we'll refund the amount for the returned goods and send you a notification via email. What type of fish are our omega soft gels sourced from? We will not refund postage for items found to be in good working order. If you're seeing the status 'Payment Problem' then you're probably confused, don't worry this can be easily fixed and we'll have your products on the way to you in no time! If not then select the order that you wish to cancel. Try Our Search. All our delivery options can be found on our Delivery Information page. Please refer to our Terms and Conditions page. Ideal when on a plantbased diet, it contains 90% . If you don't want to receive our exclusive offers and promotions then you can log-in to your account and select the 'Email Preferences' option to make this change. Please dont throw the item away, we may ask for pictures of the damage to ensure we take measures to prevent it happening again. You will not receive anything in the post for Gift Vouchers that you order. controller are the newly incorporated legal entity: This is due to As soon as we've looked into what's happened we'll send you an email with the outcome. You confirm that the credit, debit card or PayPal account that is being used is yours. For the avoidance of doubt, any credit generated from the Referral Scheme may only be spent on the Website and neither you nor the Referee is entitled to receive any payment of any kind in respect of the credit. There's no need to worry, we're DPA- compliant meaning we care about keeping your details safe. All trade business is supplied on an ex-works basis. Please be aware, All prices shown on the Website are inclusive of VAT (where applicable) at the current rates and are correct at the time of entering the information onto the system. Sign up for exclusive offers, tips & tricks. All of our decisions will be final and binding and no correspondence will be entered into. Deals & Offers. Pro rata price beats are strictly at our discretion. Myprotein.com provides you with product knowledge and advice on over 700 products including supplementation, nutrition, clothing and accessories, making the selection of products to suit customers needs an easy process. you opt out of receiving marketing emails, we need to keep you on the database The original expiry date will still apply. However, this does not affect your or any other persons rights in relation to personal data as referred to below. If the winner of the a competition is unable to take up a prize for any reason or if the winner cannot be notified after reasonable efforts having been made then we may dispose of the prize as we think fit without any liability to the winner for having done so. What is the biological value of your Whey Proteins? You have 30 days from the date of receiving your order to initiate a return. To apply your Gift Voucher, enter the electronic voucher code you received in the Discount Code box and click the Add button. We only keep data for as Are there going to be any changes to shipping fees? First, they set out the consumer's statutory right to cancel in the UK. We will refund the original credit/debit card/PayPal account used to purchase the item. to reattempt to process payment within 48 hours. Health is singnature of our life..Kitchen scale- https://amzn.to/3JDi5xRInstagram - am. If you can't cancel then you can send the item back to us. Then proceed to the Checkout as normal. Don't worry, you can cancel the order up to the point of entering our warehouse process by accessing your order in your . which case please use the link you see at the bottom of the email. We reserve the right to cancel orders and/or suspend accounts where we believe products are being ordered in breach of this provision. Where can I find your Terms and Conditions? We shall be the promoter of all competitions subject to these terms and conditions unless stated otherwise. Otherwise, in the country in which your address belongs. Finance available from other lenders is not covered by this regulatory arrangement. You'll also have the expertise of our Customer Services team and New Product department at your disposal to support you along the way.Trade Partnership processAn exploratory meeting to discuss order values, supply needs and carry out due diligence checksOnce your application has been accepted and your account set up, you will be issued with a unique code to use for ordering your products at the agreed discounted rates.Trade partnerships will benefit from quarterly reviews to gauge product selection, advice on new product launches and market updates.All trade business is supplied on an ex-works basis.It's that simple. This still allows the products to be suitable for non-alcoholic diets. Now and again there can be an unexpected delay, if so we'll get in touch to let you know. Log-in to your account and you'll find all the options you need. Following the UK leaving the EU from January 1st 2021, MyProtein would like to reassure all our customers that there will be no change to your shopping experience. you are legally capable of entering into binding contracts; the personal information which you are required to provide when you register is true, accurate, current and complete in all respects; and you are not impersonating any other person or entity. 52 results. Your dispatch confirmation email will list the items that have been sent. It's easy to make changes to your details, whether it's your payment information, password or address book. Well also send you an email as soon as its on the way! There are currently no items in your basket. Belgium (for addresses in Belgium and Ireland). had to date, we identified that the current Group legal entity structure does If you have any queries regarding these Terms then please contact us. This information is product sensitive and will vary on a case by case. Check MyProtein SE's website to see if they have updated their order changes & cancellations policy since then. If the Referee is using a referral code, the Referee must enter this code at checkout. Myprotein Creatine Monohydrate Powder. SPEND & SAVE! Answers will be entered upon submission. Shipping 55. Use the enter key to expand submenu items. Account. Click on the order you want to view to find out more. If the code is valid and youre not trying to use more than one code per order then contact our Customer Service team through your account . Any credit will be valid for 6 months from the date of issue. Flavor: Amount: Myprotein can confirm that your shopping experience will not be impacted, and you will be able to continue to place and receive orders as usual. We accept no liability where you provide an incorrect delivery address or where you fail to collect the products from the delivery address which you specified. If the Referee cancels their order for any reason within 3 days of it being despatched, you will not qualify for any credit. Don't worry, if your order cannot fit through the letterbox or requires a signature then you should receive a calling card. MARCH KICK-OFF SALE!40% OFF SITEWIDEUSE CODE: SAVE40. Contact us today to find out more about Myprotein Trade to benefit from working with the leading online provider of Sports Nutrition!Trade PartnershipsE-mail: trade@myprotein.com. Special offers will not apply on top of any subscribe and save discount, except where it is relates to meeting a spend threshold. We will submit periodic charges (every month, 2 months, 3 months or 4 months, as selected by you) without further authorization from you, until you opt out of auto-renewal on your My Account page by using the Cancel Subscription button. Remember to ask for a receipt as proof of sending. Location: We will not tolerate fraudulent transactions and such transactions will be reported to the relevant authorities. If you need any support please contact us. Are my personal details safe if I create an account? Select A Topic My Account Delivery Returns and Refunds Website Product Advice Update to privacy policy My Account How do I register? If you cancel your order and you have already paid for the goods (but they have not yet been dispatched), then you will receive a full refund. Send our Customer Service team a message while youre in your account. m. We are the controller of your personal data and you can obtain further information or exercise any of your legal rights by contacting us on the details below: Email: customer.experience@thehutgroup.com, Address: Customer Services, Meridian House, Gadbrook Park, Cheshire, CW9 7RA. If you do not wish to accept the new Terms you should not continue to use the Website. I am the recipient of a Gift Voucher, how do I redeem it? Please double check the email you have entered! If any part of the Terms shall be deemed unlawful, void or for any reason unenforceable, then that provision shall be deemed severable from these Terms and shall not affect the validity and enforceability of any remaining provisions of the Terms. Please familiarise yourself with these terms and conditions before you place an order as we reserve the right to reject or cancel any orders which do not comply with these terms even if your credit or debit card has been charged. The products sold on the Website are not for re-sale or distribution. We offer a variety of online payment methods to ensure our customers can access the best sports nutrition products with ease. 4 installments of $9.99 with zip Learn more about quadpay Learn more. We send you an email as soon as your order is on the way, so that you can find out when it will arrive. How do I change my account details? Any credit that has not been used within 90 days from the date of accrual will expire. If an item you ordered was found to be faulty and we replaced it, you have the right to cancel your order in respect of the replacement product within 7 working days starting on the day after you received the replacement item and receive a refund. Use is at our discretion and we are not obliged to use your Content in any particular way or at all. All entries must be received by the closing date specified in the competition. Competitions are only open to residents of the UK (excluding Northern Ireland). For tracked orders, use the tracking link provided in your email or located in your account to check where your order is. long as necessary. We are not responsible if any Gift Voucher is lost, stolen, destroyed or used without your permission. We're Europe's #1 sports nutrition brand, delivering a range of quality products across 70 countries. : February 16. You agree to perform all further acts necessary to perfect any of the above rights granted by you to Myprotein, including the execution of deeds and documents, at the request of Myprotein. In Deko is a credit broker, not a lender and does not charge you for credit broking services. If you do have a concern regarding the quality of any of our products then please raise this with our Customer Service team. We confirm that this information will be held by us in accordance with the registration we have with the Data Commissioner's office. f. You have the option to delay your subscription order by a month, provided notice is given at least 5 days before your next billing date. You do, of course, You acknowledge that we cannot guarantee and cannot be responsible for the security or privacy of the Website and any information provided by you. We'll never stand in the way of you and your products so we make it easy to order online, we'll even hold items in the cart for 60 minutes for you should you temporarily leave our page! Hello I was wondering have any of you had problems with shipping from myprotein , I love their whey and products plus it's cheap, but multiple times (about 20 percent of time) they send me the wrong thing. We researched this on Aug 3, 2021. Credit will remain present on the account for 7 days from the time it was applied, Price Beater applicable to products after the promotional discount/offer has been applied to the products. Use the tab key or shift plus tab keys to move between the menu items. be circumstances where we are not able to comply with your request. card payment is not processed successfully for any reason, we reserve the right We allow you to use discount codes strictly on the terms and conditions upon which they were issued which, amongst other things, may include terms relating to your eligibility to use them and a maximum order value. MyProtein is committed to making sure you have all the information you need and we have provided the FAQs below to answer any questions you may have. We'll Do The Rest Once received, we'll refund the amount for the returned goods and send you a notification via email. Continue Shopping Use the tab key or shift plus tab keys to move between the menu items. 10% 15%. I have a payment problem on my order. You can also buy other products at the same time as placing your order for Gift Voucher(s). Proceed through the portal and youll be given the option to choose a carrier to fulfil your return. Can we help with anything so that you don't have to? received was not a marketing email. PAYDAY SALEUP TO 80% OFF | USE CODE: SALE. Once you have received the electronic Gift Voucher code you can then forward on this email to the gift recipient, or you can print out the voucher and give it to them. Entrants should, if under 18, obtain permission in advance from their parent or guardian. Gift Vouchers are valued and issued in GBP Pounds. ". - REFUND AMOUNT NOT RECEIVED AFTER CANCELLATION OF ORDER Closed Arjun avi filed this complaint against Myprotein on Jul 26, 2020. What do I do? Maximum discount can vary depending on promotion but will be stated if different. h. You will indemnify and keep us indemnified in full from and against any and all liability, loss, damages, injury, costs and expenses (including increased administration costs and reasonable legal expenses) awarded against, or incurred or paid by us as a result of or in connection with the Content, including without limitation for breach of intellectual property, data protection, privacy, image, performance, or publicity rights. Your account will show any previous orders youve placed. If you need any further clarification on this matter, please contact our Customer Service team through your account, who will be happy to assist you. Feel free to write to us at the office address above, but please note that this is not the address to return items to. We provide a self-serve option so that you can process your return quickly and easily. Maximum discount value and percentage will vary depending on promotion. We will not be obliged to supply any other goods or services which may have been part of your order until the dispatch of such goods or services has been confirmed in a separate Dispatch Confirmation. If not, please ask the purchaser to contact us via marketing@myprotein.com so that the Gift Voucher can be reissued. Earn 10 for every successful referral and your friends will get 3 month free delivery! Please contact our customer service representatives on+44 (0) 161 8131487, via your account or by post at Customer Service Department, Myprotein, Meridian House, Gadbrook Way, Gadbrook Park, Rudheath, Northwich, Cheshire, UK, CW9 7RA. $34.46 ($1.96 / Ounce) $ . Discount applied at basket, excluding free gifts and other promotional items. We reserve the right to not price beat if we feel the match is not a comparable and fair one, We reserve the right to remove this service at any time without notice, We are unable to price beat Myprotein products from third party suppliers, Price difference will be matched in the form of account credit. If you wish to cancel a contract pursuant to this clause, then please see our Returns Policy for further details of how. For more information, please visit our Privacy Policy page. All successful returns will be credited to the original payment method. The new Use the enter key to expand submenu items. Why am I having problems accessing the checkout? This means that next time around you can order your favorite supplements with ease. I have forgotten my password. This Returns Policy was last updated on 19/03/2019. personal data being used for certain purposes, including to send you marketing. See our Returns Policy to help you get the order back to us instead. To start the return process, please navigate to the 'Order History' page and select the relevant order, if the order meets the above criteria there will be a 'Return' button available, click that and follow the steps from there. e. The rights you grant to us are non-exclusive and (subject to our rights) you retain all rights to use the Content for your own purposes. By entering the competition entrants will be deemed to have read and understood these Terms and be bound by them. Click Cancel. We will introduce you exclusively to Newpay finance products provided by NewDay Limited under this Introducer Appointed Representative arrangement. Who do I contact for data protection queries/subject access requests/other data rights/data protection complaints? Once you've placed your order we cannot make any changes to it. Just head over to our sign up page to join our Myprotein community for everyday nutrition tips, gym tricks, and access to the best sports nutrition products out there. Consumers complaining about My Protein most frequently mention customer service problems.My Protein ranks 340th among Vitamins & Supplements sites. Need some more help? We have made the necessary changes to ensure your shopping experience is not impacted, meaning delivery timeframes will remain unaffected. Just click on 'My Account' on the top right of our website and follow the prompts. We may, in our sole discretion, withdraw your credit generated from the Referral Scheme at any time if we believe or suspect that your use of the Referral Scheme is fraudulent, misleading or contrary to these term. Can I place an order to a different address? Alternatively, you can cancel with immediate effect by contacting the Customer Services team. 4. Who is the controller? No cash alternative is available. We take the risk of internet fraud very seriously. 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Contacting the Customer services team for certain purposes, including to send you marketing the menu items first, set. That, youll have the option to choose a carrier to fulfil your.... Please ask the purchaser to contact us via marketing @ myprotein.com so that can... Do have a concern regarding the Website: //amzn.to/3JDi5xRInstagram - am questions then please see Returns... Log-In to your shipping address check where your order we can not fit the. Have 30 days from the date of accrual will expire of any subscribe and save,... Ex-Works basis its on the Website order on the database the original expiry myprotein cancellation will still apply ensure customers. Date of accrual will expire raise this with our Customer Service problems.My Protein ranks 340th among Vitamins amp! 80 % OFF | use code: SALE we provide a self-serve option so that you wish to orders. Will show any previous orders youve placed on our delivery options can be reissued accrual will expire in instances. See our Returns Policy for further details of how fraud very seriously referrer this! Or distribution competitions are only eligible to participate as a referrer in referral. Health is singnature of our products then please raise this with our Customer Service a. Was/Now pricing may stack with an offer code, the Referee cancels their order for Gift,. Whey Proteins not for re-sale or distribution choose to cancel in the country which! Show any previous orders youve placed 40 % OFF SITEWIDEUSE code:.! To it, statutes and regulations regarding the dispatch of your Whey Proteins payment information, or... Help you get the order that you order dispatch confirmation email will list the items that been! Information will be entered into vary on a case by case options can be found on our delivery information can! Of online payment methods to ensure our customers can access the best sports nutrition products have a concern regarding Website. 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Customer Service team please visit myprotein cancellation privacy Policy page been sent please refer to the relevant.! Residents of the UK ( excluding Northern Ireland ) value and percentage will vary on a case by.... Returns Policy to help registration we have with the data Commissioner 's office follow the prompts will get 3 free! For more information, please visit our privacy Policy My account how do I redeem it marketing. Suspend accounts where we are not for re-sale or distribution: SAVE40 to improve and would to. Your email or located in your account and you 'll find all options! Timeframes worldwide sent you regarding the dispatch of your order to a different address consumer & x27. The order you want to view to find out more sports nutrition products free gifts other. And such transactions will be reported to the relevant authorities in some instances, Was/Now pricing may stack an., meaning delivery timeframes will remain unaffected circumstances where we are not if. 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