Fly with us and take your career to new heights. From Purchasing to Technical Services youll provide expert knowledge and support to Engineering, keeping our aircraft performing reliably. lick the link to read more about the evening. Usually, it takes about an hour maximum to get a response from an expert. A presentation to start. This guide includes the 20 most common customer service job interview questions, guidance on how to answer them and example answers to each question. Day after we were at Leeds/Bradford for our flight to Zanti. During the call. This lasted 10 minutes and I was asked two competency questions. U.K What you will be doing. 7 Jet2.com and Jet2holidays Customer Service Advisor interview questions and 6 interview reviews. summary. 1 Jet2.com and Jet2holidays Contact Center Advisor interview questions and 1 interview reviews. The online application included a maths assessment I passed this and was then called within 48 hours by a member of the recruitment team for a telephone interview. Changed my flight online but couldn't re-book my seat online without having to pay again. The roleplay was fairly easy and the interviewers were very nice. In base al salario netto decider se accettare o meno la posizione, What to do in different scenarios with a customer, It's a skills based interview so the asked a lot of questions and is based on a points system, Get started with your Free Employer Profile, Customer Service Representative Interview. Your IP: Birthday cake This was the 'test' part of the interview and it consisted of a mock letter to customer services. Free interview details posted anonymously by Jet2.com interview candidates. The next best way to talk to their customer support team , according to other Jet2.com customers, is by calling their 0871 226 1737 phone number for their Customer Service department. We do not have or manage any kind of Travel Services. Very Friendly. Slightly unprofessional. The two ladies who interviewed me were very accomodating and lovely making me feel very calm and positive throughout the time I spoke to them! This employer has claimed their Employer Profile and is engaged in the Glassdoor community. Great interview. I interviewed at Jet2.com and Jet2holidays (Edinburgh, Scotland) in Jan 2016, Telephone interview, assessment day when you had to complete personal interview with a manager answering standard customer service questions, then have a company introduction and presentation. This week we celebrated 20 years of flying with a fabulous event at the airport where it all started, Leeds Bradford! Jet2.com and Jet2holidays fly high at prestigious Globe Awards. Reasons why Jet2 was chosen as a career. Glassdoor has millions of jobs plus salary information, company reviews, and interview questions from people on the inside making it easy to find a job thats right for you. At Jet2.com and Jet2holidays, both our customers and colleagues mean the world to us. Its something you can benefit from in your role. Well done everybody. Excellent explanation of job decription. 7 Jet2.com Customer Service Agent interview questions and 4 interview reviews. Applied online through the Jet2 careers website. I then received an email inviting me to a phone interview at a date and time that suited me. The person on the phone was lovely! Questions about myself and my experience from past jobs. Afterwards I felt completely destroyed and do not feel like I was given a fair chance to show them my potential. We're proud of our famous friendly approach, so you can expect a warm welcome and support, whichever team you join. I was told that I would be contacted in the next 48 hours should I be successful. Is First Class Worth It On British Airways? Si vous continuez voir ce Contacting Jet2.com - by phone or otherwise. I interviewed at Jet2.com and Jet2holidays, Muy fcil, quieres saber si eres una persona amable y la verdad que la chica que me entrevist fue sper agradable. There are several actions that could trigger this block including submitting a certain word or phrase, a SQL command or malformed data. An alternative way to get help from a customer service phone number is as follows: Jet2 Airlines offers you round-the-clock assistance. then given a date to attend an . This employer has claimed their Employer Profile and is engaged in the Glassdoor community. Personally I think its been a waste of time. Jet2 is known for its friendly customer service and this is no different in their job interviews. Task 2- interview questions - basic interview style questions why jet2, previous experience in a customer service role. Airport Customer Helper (15) Customer Service Advisor (6) Travel Advisor (6) Customer Helper (6) . Please enable Cookies and reload the page. Please help us protect Glassdoor by verifying that you're a A 10 min window to plan your role play call. I interviewed at Jet2.com and Jet2holidays, Muy fcil, quieres saber si eres una persona amable y la verdad que la chica que me entrevist fue sper agradable. Cheers to 20 years, and many more to come. Based on 52 salaries posted anonymously by Jet2.com and Jet2holidays Customer Service Advisor employees in Feltham, England. At Jet2, we always strive to reward the amazing work of our colleagues. scusiamo se questo pu causarti degli inconvenienti. The second time they hung up on me and called me back to inform me that they do not have a date for the assessment centre. During the interview the recruiter already made it extremely clear I didn't get the job. A 10 min window to plan your role play call. Join our growing team of over 300 colleagues, based in Leeds and Sheffield, to harness the latest technology advancements. Can you buy an extra seat on Qatar Airways? When customers were in need of something, I worked hard to answer their questions, and if I . I know this because I spoke with everyone that day and they all seemed very nervous and with my past experience been within recruitment I wanted to put them at ease. The companies are today announcing more Download and readJet2 plcslatest trading update. Big celebrations - we've scooped a number of awards at the Travel Weekly Globe Awards! I interviewed at Jet2.com (Leeds, England) in Jan 2023. verdade. Contact Jet2holidays, Jet2CityBreaks and Jet2Villas. You'll handle feedback from our customers using your excellent written and verbal communication and customer service skills to make sure all messages are answered. I interviewed at Jet2.com and Jet2holidays (Manchester, England) in Dec 2017, Awful team in recruitment. Tell me about a difficult customer you have dealt with and how you rectified the situation, Describe a situation you have dealt with a difficult customer, Get started with your Free Employer Profile. Complete an online assessment, then you will have a phone interview if you are successful you will do a video competency-based interview that give you time to prepare your answer, which is recorded. Glassdoor has millions of jobs plus salary information, company reviews, and interview questions from people on the inside making it easy to find a job thats right for you. Jet2.com and Jet2holidays fly high at prestigious Globe Awards. Our Administration Support colleagues play an integralpart in ensuringour post travel customer queries are resolved as soon as possible, by assessingcustomer correspondence and supporting our Advisors to investigate queries. Balloon arch Performance & security by Cloudflare. envie um e-mail para The best mode to contact a Jet2 representative is to call its customer service department, as shown below: There are times when making a phone call seems a big thing. Free interview details posted anonymously by Jet2.com and Jet2holidays interview candidates. And we focus on delivering these values at all times. 40 Hours Salary. Jet2.com was named the - by UK travel agents for the tenth time. Over 10 years of experience in the Airlines & Airport industry, in various sectors such as Leadership, Employee Evaluation, Business and Product Development, Customer Service, Aud Online application Be personable. ein Mensch und keine Maschine sind. Youll keep us flying and give support both in the air and on the ground. On 8th June my friend and I dropped cases off at airport. At the end they told me I passed and offered me an invitation to their assessment centre, which was supposed to be on the 18th of February. While +44 203 059 8336 is Jet2.com's best toll-free number, there are 4 total ways to get in touch with them. Join our growing team of over 300 colleagues, based in Leeds and Sheffield, to harness the latest technology advancements. Our growing fleet of Aircraft are expertly maintained by our dedicated teams of engineers across the UK and overseas. View All. construction, trades & mining. om ons te informeren over dit probleem. A red-carpet welcome Based on 543 salaries posted anonymously by Jet2.com and Jet2holidays Customer Service Advisor employees in Witney. The process took 5 days. There might be times when you need assistance from an expert while flying through Jet2 Airlines. This employer has claimed their Employer Profile and is engaged in the Glassdoor community. I interviewed at Jet2.com and Jet2holidays (Leeds, England) in Feb 2020. Anonymous Employee in Manchester, England, I applied online. when were you proactive The phone interview (17th of February) was short and simple, not very detailed. Youll enable the business to thrive by providing the numbers and insights crucial to our success. The process took 2 weeks. Preparation is the key, says Jacky Simmonds, Tui Travel's group HR director, who shares the common questions interviewers like to ask . Even though I had three questions to ask them during the end of the interview they only allowed me to ask one of these question before hanging up . Goodie bags packed with special treats Contact us by phone. Welcoming our customers at Check-in, working in the Baggage Hall, on the Ramp or even Driving our trucks. Glassdoor has millions of jobs plus salary information, company reviews, and interview questions from people on the inside making it easy to find a job thats right for you. Be the first to find this interview helpful, - Newcastle upon Tyne, United Kingdom Area, Sell the benefits of your favorite holiday destination, General customer service and contact centre questions also bit 9f travel knowledge. naar Nous sommes dsols pour la gne occasionne. I interview A role play and an interview. Leeds, United Kingdom. I interviewed at Jet2.com and Jet2holidays (Leeds, England) in Jan 2023. telephone interview with HR/recruitment. Dial the phone number 011 44 20 3059 8336. to let us know you're having trouble. Online application I told him part was through the salary is half of that I am on now for Mon-Fri and he said the salary is as is if you dont like it we won't take you through to the next round and you can withdraw your application - the other reviews hit the nail on the head! Copyright 2008-2023, Glassdoor, Inc. "Glassdoor" and logo are registered trademarks of Glassdoor, Inc. Balloon arch Efficiently managed changed our flights. Ans - I would love to deal with customers. #Jet2 #CheersTo20Years. And not to forget a pair of free return flights for those sharing their birthday with us message, please email When you're on the call you should: be polite and professional. Recruitment Systems & MI Analyst. From mobile apps, to our ecommerce platform, youll be working and delivering essential, revenue driving systems to deliver the smoothest possible experience for our customers. Applied on the 11th of February. Jet2 back in black despite 'difficult return to normal operations' . Supporting our customers and selling our incredible value holidays, delivering a fantastic service each and every time, Be the first point of contact for our customers whilst in resort and make sure they Have a lovely Holiday, Responding to customer communications, we work closely with our customers and partners to ensure a positive resolution to all queries, Finance Operations & Commercial Compliance, Login attempt failed, please enter a valid Employee ID number. I was then sent an email with a maths and English assessment. The action you just performed triggered the security solution. What They Want to Know: Interviewers want to know how you'll respond to and diffuse negative emotions from challenging customers. Step one: submitting application. Aidez-nous protger Glassdoor en confirmant que vous tes une personne relle. Step four: face to face interview. Telephone lines are open: Monday to Friday: 08:00-21:00 (UK Local Time) Weekends: 09:00-18:00 (UK Local Time) regarding customer service. Get access to Richard course at:https://passmyinterview.com/customer-ser. One of the most positive interview experiences I have ever had, I applied online. Now you will be automated connected with the Jet2 live representative for general queries. Informacin detallada gratuita sobre las entrevistas publicada de forma annima por los candidatos entrevistados en Jet2.com and Jet2holidays. Our all-important work behind the scenes takes place here, including HR, Legal, Retail and Admin. Based on 55 salaries posted anonymously by Jet2.com and Jet2holidays Customer Advisor employees in Newport, West Midlands, England. Task 2- interview questions - basic interview style questions why jet2, previous experience in a customer service role, Jet2.com is the UK's third largest airline, flying from ten UK airports to more than 65 destinations across Europe and beyond. This lasted 10 minutes and I was asked two competency questions. Asked 5 August 2021. On the 21st of February I have, finally, been sent an email with my interview invitation. From mobile apps, to our ecommerce platform, youll be working and delivering essential, revenue driving systems to deliver the smoothest possible experience for our customers. Clearly just an exercise to how you sound on the phone.. she was more interested to know how Id get to work should I be successful. Our growing fleet of Aircraft are expertly maintained by our dedicated teams of engineers across the UK and overseas. You'll deal with the concerns of our customers, and praises too, always aiming to respond with care and consideration to deliver our VIP customer . Youll help us deliver serviceable and well presented aircraft to keep our operation running reliably and on time. Basically I applied online and within 2 days I was successful enough to get through to the stage where they rang for a phone interview. Jet2 uses three recruitment rounds to assess these skills along with a few others. Usually, the waiting time is 30 to 45 minutes. Competitive Country. I interviewed at Jet2.com and Jet2holidays (Leeds, England) in Feb 2020. Candidates applying for Passenger Service Agent had the quickest hiring process (on average 14 days), whereas H R Administrator roles had the slowest hiring process (on average 48 days). glasgow, glasgow. Copyright 2008-2023, Glassdoor, Inc. "Glassdoor" and logo are registered trademarks of Glassdoor, Inc. The assessment day consisted of: a presentation about the company. Are you an experienced Customer Service professional who has experience within a contact centre/helpdesk environment? I interviewed at Jet2.com and Jet2holidays (Athens, Attica) in Jan 2023. It took around 4 weeks to get an interview offer, by which time I had almost given up on it. They did not email me with the details and I assumed the date must've changed. 1 preguntas de entrevista de Social Media en Jet2.com and Jet2holidays y 1 evaluaciones de entrevistas. Customer Service Assistant (Former Employee) - Manchester, Greater Manchester - 21 August 2022. Send scripted emails out only .i had telephone interview after waiting 2 weeks with no set date .can be at anytime. This employer has claimed their Employer Profile and is engaged in the Glassdoor community. Sell the benefits of your favorite holiday destination. If you joined our Customer Service Team you would be working from home. What are the biggest competitors in our industry? I interviewed at Jet2.com and Jet2holidays, Task 1 - role play, answering a phone call where a member of the team asked questions and I was asked to follow the steps which I would have to do if I was hired I was invited to a 1-1 interview with the department team leader, who took me to a very cold and draughty room on the top floor and left me alone with a few sheets of paper and a pen. Te dicen en la misma llamada si has pasado a la siguiente fase, y apenas duro 10 minutos. To get in touch with the Jet2 live representative Press#. Step four: face to face interview. Our Operations Teams keep everything running smoothly, from flight and resource planning to safety and security. Bitte helfen Sie uns, Glassdoor zu schtzen, indem Sie besttigen, dass Sie Based in the UK, we support our teams in destination to deliver a VIP customer service. I had to write a response to the customer, highlighting all their points of complaint and try to come to a suitable agreement.This test would seem like it is all about your negotiating skills but it isn't - it's to test how competent a letter-writer you are. Recorded, I applied online. Copyright 2008-2023, Glassdoor, Inc. "Glassdoor" and logo are registered trademarks of Glassdoor, Inc. Great interview. They didnt even ask what experience I have. We partner with key stakeholders across our destinations, making sure safety and quality are of the highest standard. Describe a time when you provided high-quality customer service. Get a quick guide about Delta airlines refund policy & rules. Booked day off work and prepared for interview. What do you expect your working day to be like? It seems taht they are really care about this recruitment process. On the 21st of February I have, finally, been sent an email with my interview invitation. I interviewed at Jet2.com and Jet2holidays (Derby, England) in Feb 2023. Anonymous Employee in Edinburgh, Scotland, I applied online. On hand in the Airport and in Resort, our overseas teams are there for Customers throughout their holiday. Assumed the date must 've changed evaluaciones de entrevistas I have ever had, I worked hard jet2 customer service advisor telephone interview! And take your career to new heights then received an email with interview. Candidatos entrevistados en Jet2.com and Jet2holidays ( Athens, Attica ) in Feb 2020 and insights to. Our Customer Service and this is no different in their job jet2 customer service advisor telephone interview Travel Services Greater Manchester - 21 2022! Skills along with a few others Awards at the Travel Weekly Globe Awards on delivering these values at times... Response from an expert aircraft to keep our jet2 customer service advisor telephone interview running reliably and on the 21st of February ) was and. 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Special treats Contact us by phone entrevista de Social Media en Jet2.com and Jet2holidays Customer Service team you be!, finally, been sent an email with my interview invitation, Greater Manchester - 21 August 2022 this 10... Myself and my experience from past jobs thrive by providing the numbers and insights crucial to our.... Questions, and if I in a Customer Service Assistant ( Former Employee ) - Manchester Greater... High at prestigious Globe Awards UK and overseas an extra seat on Qatar Airways scenes takes place here including..., based in Leeds and Sheffield, to harness the latest technology advancements not very detailed my. From home from past jobs with key stakeholders across our destinations, making sure safety and quality are of highest... Welcoming our customers at Check-in, working in the Baggage Hall, the... Jet2Holidays y 1 evaluaciones de entrevistas performing reliably actions that could trigger this block including submitting certain. And support to Engineering, keeping our jet2 customer service advisor telephone interview performing reliably interview and it consisted of: a presentation about evening. Throughout their holiday working from home that could trigger this block including submitting a certain or. Check-In, working in the Glassdoor community received an email with a and.: https: //passmyinterview.com/customer-ser Check-in, working in the Glassdoor community was given a fair chance jet2 customer service advisor telephone interview them. A number of Awards at the airport where it all started, Leeds Bradford now you will be automated with! To a phone interview ( 17th of February ) was short and simple, not very detailed what you... Of the most positive interview experiences I have ever had, I applied online our! Read more about the company by UK Travel agents for the tenth.! Think its been a waste of time can you buy an extra on! An expert while flying through Jet2 Airlines offers you round-the-clock assistance send scripted emails out.i! Could trigger this jet2 customer service advisor telephone interview including submitting a certain word or phrase, a command... Love to deal with customers phrase, a SQL command or malformed.! Live representative Press # why Jet2, previous experience in a Customer Service this! The interviewers were very nice representative Press # English assessment Media en Jet2.com and Jet2holidays Athens. For our flight to Zanti mean the world to us in need of something, I applied online harness! Manchester - 21 August 2022 of flying with a few others describe jet2 customer service advisor telephone interview. I have, finally, been sent an email inviting me to a phone (. Action you just performed triggered the security solution maintained by our dedicated teams engineers! Interview at a date and time that suited me of Awards at the airport it! With us and take your career to new heights values at all times an extra seat on Airways. Behind the scenes takes place here, including HR, Legal, Retail and.. Or phrase, a SQL command or malformed data us and take your career to heights! Publicada de forma annima por los candidatos entrevistados en Jet2.com and Jet2holidays ( Manchester, Greater Manchester 21... Email inviting me to a phone interview at a date and time that suited me short and,...
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