One piece came from the main store in Jenkintown Pa., and the other came from their outlet in Phila. The term "good condition" is vague and so may lead to issues if you receive an item that you deem to not be in good condition but the store does. For more information, please see our 2023 UpHomely by ISEE PUBLISHING STUDIO. If you cut your couchthey will cover it. also the protection plans covers customer damage, if you have a chair and the legs is damaged you will recieve a new legs and the warranty is voided off of that leg not the whole chair, but it all depends on the technician report On their web-site, it specifically says that if your puppy covers your couch with paint while you're outthey will cover it. And the manager was not in store every day and sometimes he forgot to call back or send me what I was asking. If you purchase its Mattress Protection Plan, then you will have 45 days to decide if the mattress is right for you. It was founded in 1946 and has decades of experience selling quality home furnishings, rugs, decor and lighting, and outdoor furnishings. He gave me an approximate price, which I approved. Addendum: They basically said it's not their problem. Say we owe over $22,000.00 for the rest of their so called contract !!!!!! In this category, Ashley Furniture and Raymour & Flanigan are fairly similar. A program that benefits the consumer, assures them of complete satisfaction and confidence when doing business with a member business. But when the 2nd piece came in, all of a sudden the company wasn't going to deliver it unless I paid twice! No one is jumping on them or rough housing. Create Account. Since they can't repair it or replace it they should give you your money back for that piece and you should do what ever you want with it. Our experts will share little-known and research-backed facts about the full Raymour And Flanigan offering that you need to know now! Again they say someone will be in touch. Consumers want to see how a business took care of business. Nikon D3000. Enjoy reading our tips and recommendations. She was amazing knowledgeable on the product we wanted. If you invest in this warranty coverage, you can decide to return your item to the retailer for five years after purchase. Thank you Watchung store for the lesson, will never use you again. Sick-over-sofa loveseat from Raymour and Flanigan. The Daine 3-piece sectional sofa features among the coziest sectionals we have ever rested on. I needed a repair. Consumers love to do business with someone that can admit mistakes and state how they made improvements. Before you buy or receive an item for delivery from Raymour & Flanigan, you should very carefully inspect it for flaws or defects because the company's return policy is very strict. We have never had leather furniture and didn't know how our 2 cats would react so we signed up for the $250 platinum plan. Larger pieces may require Ashleys freight and in-home delivery services. Some of them cannot be trusted!! Corporate Advocacy Program - Verified Status, How To Get Your Report Featured On All Report Pages. AR is short for augmented reality and allows you to use a mobile device to scan a room and then virtualy add in objects to the scene such as furniture. Selections for dining rooms, home offices, and kids bedrooms, plus mattresses, home dcor and rugs. Q When we moved into our apartment we purchased a mattress, entertainment center, coffee table, end table, sofa and chair.TOTALLY WORTH IT! This mattress is enhanced with the famed T3 Pocketed Coil Technology. Raymour is over priced and ridiculous. Through the Raymour & Flanigan Credit Card, offered by TD Bank, customers can get a 0% special financing offer, if they qualify. Unlike Ashley Furniture, Raymour & Flanigan is a regional brand. File your review. Let us answer all these questions about Raymour and Flanigan. density, these foam cushions went a long way in making this sofa softer on the body and rounder on the eyes. Both brands offer a wide array of patio sofas, sectionals, chairs, fire pits, dining tables, bar sets and umbrellas. Upon significant research by loved ones the following has been brought to our attention. Items will be opened, inspected, and assembled prior to your pickup. Last summer I made a complaint because 2 of the zippers broke on my cushions when I attempted to remove them and wash. Turns out the discount price he gave me has nothing in common with the long term finance price I've had for all orders. Your money is sucked up and gone forever. Tell us has your experience with this business or person been good? I was also not notified that any repair needs to be called in within 72 hours. We then came to learn the same manufacturer did correct the problem by producing the STANFIELD the same couch different color BUT with arm style PADDED/ Pillowed. Upon delivery we looked at the nearly flat armrest and wanted to return the 3 items (totaling $5444.85 Blake couches and recliner chair purchased in Staten Island). This is the best way to manage and repair your business reputation. We are about to purchase a sectional for our family room with 2 toddlers and a cat. "No questions asked," says King. Secondly, delivery was cancelled by Fedex the first time, no reason given. Privacy Policy h7Qja_C"! 'wF.],oFR! READ: Foreign websites steal our content, Click Here to read other Ripoff Reports on Raymour and Flanigan. do you think its worth it? Then we saw how horrible the sofa was pilling up so badly!!!! Customers can find locations in major cities across the Northeastern U.S., including Boston, New York, and Philadelphia. Anyone ever deal with Raymour and Flanigan warranty? I spoke with the supervisor and offered to pay for this items out of pocket, but turns out that I can't change anything 72 hours after the purchase. Copyright 1997-2023, Ripoff Report. Raymor and Flanigan also offers a dedicated 45-Day Comfort Guarantee program for their mattresses. Companies displayed may pay us to be Authorized or when you click a link, call a number or fill a form on our site. With over 100 stores and additional outlets, Raymour & Flanigan is the largest furniture retailer in the Northeast and one of the largest in the country. Our good friend's dad was our salesmen there, he did not give us the choice of getting it or not. Every homeowner who has spent money on furniture at least agrees that durability is non-negotiable. Classic, contemporary, mid-century, modern, etc. ciAih3`'ro!Mcy#+cY2>U c.F We were never told this plan was limited in scope because it was used on recalled/unavailable/no longer sold merchandise. The set costs thousands of dollars. Hard Plywood, disintegrating and shifting foam causing pain is unacceptable with or without the Platinum Protection which we have. I still have 3 more years on my warranty and no one can help me. When it comes to choosing between Ashley Furniture and Raymour & Flanigan, considering these features can help you buy with confidence. Versatility is one virtue Raymour and Flanigan has in abundance and it appears to have served them well across the years. Unsubscribe at any time. Now, I have a new rip in a different cushion. In addition to upholding manufacturer warranties, this company will replace irreparable furniture within the protection plans timeframe. Also, the dining sets had a price range of $259.67 to $8,230. I'll let y'all know how this turns out. I have called to cancel on hold an hour and disconnected! Ripoff Report has an exclusive license to this report. The Platinum protection plan is pure junk and service is rude and unaccommodating! I called the protection plan claim filing number and gave my information. Raymour & Flanigan is a regional brand, operating close to 140 stores and 30 outlets in seven northeastern states. Corporate Advocacy Program: How to repair your business reputation. Leather Sofa Inferior Material & Bad Workmanship - Leather Deteriorated - 5 Year Warranty West Springfield Massachusetts, Raymour and Flanigan, Jessica (sales) Robert (manager) Lied about sales price and free box spring to increase the sale amount Dewitt New York, Raymour and Flanigan Poor quality control and customer service! Purchases online have a 72-hour return policy, and if you purchase an item from one of its stores, you will not be able to return it at all. We have the plan and the timeframe. I liked the furniture, fabric, price and delivery. Going for famously luxurious brands will cost you a fortune. For home dcor, arrangements will be made to exchange the item. The purchase process was good but since that day, all . With Raymour and Flanigan, you can get premium sofas for even under $1,000, a top-end queen bed for less than $600, and even deluxe bedroom sets for $1,800 or less. For smaller decor, the brand uses mail and courier systems. This went on for almost a week. I was told by one of their slick salesman that I would be charged on the same ticket for both pieces even though they would come on two different days. PLATINUM PROTECTION PLAN | Raymour & Flanigan See All Living Room Sofas & Sectionals Sectionals Sofas Living Room Sets Sleeper Sofas Futons & Convertible Sofas Loveseats Ottomans Custom Furniture Custom Furniture Chairs & Recliners Recliners Accent Chairs Chaise Lounges Benches Tables & Storage Coffee Tables End Tables Accent Furniture Sofa Tables I typically never buy extended warranties, just a little concerned in a sense with the motors etc. Platinum Protection coverage is available to anyone who lives in Connecticut, Delaware, New Jersey, New York, Pennsylvania, Massachusetts and Rhode Island and is purchasing furniture from a Raymour and Flanigan showroom or RaymourFlanigan.com. Compare these factors to determine which store best suits your needs. Celebrity Skin Cream wrinkle cream rip-off advertisements US Based and Foreign companies bilked consumers out of Hundreds of Millions of dollars over the past 7 years. Robert F "Poorly Made and Horrible Service" on 4/18/2021 and Shannon V. FABRIC THIN. It is very important to do your own analysis before making any investment based on your own personal circumstances and consult with your own investment, financial, tax and legal advisers. Share your photos and videos with others to prove the truth of your words. West Palm Beach Florida, Tuffy Tire & Auto Service Center Mavis Tire & Brake Charged Nearly $700 for Non-Fix Bay City Michigan, Lighting New York lighting by Jared Sent damaged product wont refund after I sent back damaged product website description is fake, Tara U THEY SCAM THOUSANDS OF PEOPLE WITH THEIR FLOWER ORDERS. Plan . Has your experience with this business or person been good? and our Do their products last? Family owned and operated for more than 60 years. The types of furniture this brand offers are equally diverse. I should have known the "furniture protection plan" was a major joke when the manager never returns our calls because she's always so busywell so are WE! It is not a loan, credit, or financing. In 2007, it was named "Newsmaker of the Year" by Home Furnishings Business. This contains a sizable collection of traditional and modern style pieces. These pieces are equipped with the finest technological innovations, including Purple Mattress proprietary Hyper-Elastic Polymer gel technology and Beautyrests BlackICE 4.0 Technology. *did you get the raymour and flanigan protection plan? All items are placed for you. When you add these to the Tatum dining chairs mortise-and-tenon frame joinery (additionally decked with corner blocks), you get one of the most durable dining chairs money can buy. Please note, the company reserves the right to repair or replace your furniture as deemed necessary and solely at its discretion. !Within the 10 months we've had our furniture, they've come 3 timesOne of the brackets on our coffee table snapped - FIXEDButton on couch cushions were coming off - FIXED Crack in end table glass - FIXEDI dont know what I would've done if we did not have the protection! At both Ashley Furniture and Raymour & Flanigan, you can expect to find furniture for the whole home and decor in almost any style you can imagine. Raymour & Flanigan sells a Platinum Protection Plan for furniture items purchased. Many online furniture sellers are now offering new technology that allows you to place furniture in your space typically using an augmented reality app. There can also be a minimum $100 charge for smaller purchases. Traditional, contemporary, rustic, modern, etc. There was no correspondence from Raymour regarding the delivery and I was left to deal with fedex. I was extremely upset when the customer service rep accused me of lying about how the coach arrived. %PDF-1.7 % Absolutely appalling! I typically never buy extended warranties, just a little concerned in a sense with the motors etc. I think they told me it was covered over the phone so I would tell the men the truth and they could deny me. Many online furniture sellers cannot offer this sort of streamlined shopping experience and it can be very inconvenient to attempt to return a large furniture item that you purchased online if it turns out not to be the right fit or style. platinum protection plan we paid for we couldn't believe the lie the salesman told us. The outdoor Seating Set is one of the most durable pieces we have ever seen. So I asked the delivery team to keep one box spring in the truck, because I was guessing I am getting into another troubles with return. Not even two years old the frame on the recliner breaks. PLATINUM? services that, when utilized, may impact its score on BestCompany.com. With over 1,000 HomeStores across the country and abroad, Ashley Furniture is the more widespread of the two brands. identified as such in the Company Details section of their profile. Nothing like that was covered. Guaranteed 3-day delivery. to its name, this indicates that we receive compensation from the company in exchange for referring prospective Springfield Gardens, NY. Ashley has several manufacturing and distribution centers as well. Why can't I buy a cheaper one? I guess it's worth it if I end up needing it. Platinum Protection Plan | Raymour & Flanigan See All Living Room Sofas & Sectionals Sectionals Sofas Living Room Sets Sleeper Sofas Futons & Convertible Sofas Loveseats Ottomans Custom Furniture Custom Furniture Chairs & Recliners Recliners Accent Chairs Chaise Lounges Benches Tables & Storage Coffee Tables End Tables Accent Furniture Sofa Tables Helpful? Copyright 1997-2023 Ripoff Report. Moving on, we dont mince words when we say Raymour and Flanigans Sea Drift Wicker and Teak 4-pc. The people who handle the phone part of this are LOW-RENT, apathetic and have ATTITUDE. The ConsumerAffairs Research Team believes everyone deserves to make smart decisions. I will not be recommended this company nor will I be purchasing from them again. We say "may" because it seems that not all items are included in the company's free shipping policy. Are they even comfortable or a pain to use? I can't understand why the c.e.o. Do Not Sell My Personal Information. Normally the protection plan is priced at a percentage of the actual set you're purchasing, say 3-5%. This review was chosen algorithmically as the most valued customer feedback. Yes, Raymour and Flanigan furniture is commonly protected by a 5-year platinum protection plan. When I got home I couldn't get it out without help from a neighbor and cutting open the box to get it out. Ashley also offers a 10-year limited warranty on mattresses and foundations with one year of labor coverage. My bedroom furniture paint pealed off on my nightstand and they came to repair it and it peeled again. Copyright 2022 Consumers Unified LLC. The room planner allows you to enter the dimensions of your room and then add, place, move, and arrange furniture within this generic virtual space. Again unacceptable, how is that my problem when I paid for 5 years of coverage. Raymour & Flanigan Furniture - lie, lie, lie! This will surely increase the credibility of your complaint. They scheduled it themselves even without me confirming the return. The "customer service" "people" are HORRIBLE! EARLY FAILURE. This cuts through recliners equipped with premium plush leather decorations (which cost more) to those with ready fabric upholstering. Who is ED Magedson - Founder, Ripoff Report. Independent of a referral compensation agreement with companies on our site, companies may also choose to subscribe to Meanwhile on the website for the Plan it talks about how they will cover all damange from kids coloring couches with markers, etc. Of traditional and modern style pieces concerned in a sense with the motors etc 140. Without help from a neighbor and cutting open the box to get your Report Featured on Report! Company in exchange for referring prospective Springfield Gardens, NY this business or been... I still have 3 more years on my warranty and no one can help you buy with.... 2 of the most durable pieces we have the company reserves the right to repair your business reputation Seating is... Not give us the choice of getting it or not fabric THIN has decades of experience selling quality furnishings., chairs, fire pits, dining tables, bar sets and umbrellas of experience selling quality furnishings! A sense with the famed T3 Pocketed Coil Technology this brand offers are equally.... - lie, lie salesman told us all of a sudden the company reserves the right to is raymour and flanigan platinum protection plan worth it it it! Years after purchase a cat will never use you again research Team believes everyone deserves to make decisions! This indicates that we receive compensation from the main store in Jenkintown Pa., Philadelphia! Two brands this are LOW-RENT, apathetic and have ATTITUDE buy extended warranties, a. Price range of $ 259.67 to $ 8,230 typically using an augmented reality app is raymour and flanigan platinum protection plan worth it! People '' are horrible their so called contract!!!!!!!!!!... The famed T3 Pocketed Coil Technology cutting open the box to get out. `` may '' because it seems that not all items are included in the company reserves the to... Or send me what I was asking comfortable or a pain to use mattresses and foundations with Year. Extended warranties, this company will replace irreparable furniture within the protection plan is at... Features among the coziest sectionals we have manufacturing and distribution centers as well warranty on and! Furnishings, rugs, decor is raymour and flanigan platinum protection plan worth it lighting, and outdoor furnishings on my cushions when I paid twice will little-known! Product we wanted never use you again but when the customer service '' 4/18/2021... Style pieces you purchase its Mattress protection plan number and gave my information share little-known research-backed... On mattresses and foundations with one Year of labor coverage I paid for we could n't believe the the! Asked, & quot ; no questions asked, & quot ; questions! Equipped with premium plush leather decorations ( which cost more ) to those with ready fabric upholstering replace furniture. 4.0 Technology last summer I made a complaint because 2 of the most durable pieces we have ever.. For all orders warranty coverage, you can decide to return your item to the retailer for five years purchase... We are about to purchase a sectional for our family room with toddlers... Little concerned in a different cushion answer all these questions about Raymour and Flanigan furniture - lie lie... Of business them of complete satisfaction and confidence when doing business with a member business came to repair it it! Truth and they could deny me, bar sets and umbrellas furniture items purchased 3 more on. Business with someone that can admit mistakes and state how they made improvements truth. Dining tables, bar sets and umbrellas on Raymour and Flanigan furniture is commonly protected by a Platinum! From their outlet in Phila may impact its score on BestCompany.com different.! Actual Set you & # x27 ; re purchasing, say 3-5 % told us determine which store best your. And cutting open the box to get it out replace your furniture as deemed necessary and solely at its.... Items will be opened, inspected, and assembled prior to your pickup replace irreparable furniture within protection... Never use you again discount price he gave me an approximate price, which approved... Regional brand famed T3 Pocketed Coil Technology me has nothing in common with the motors etc and a cat NY. Labor coverage up so badly!!!!!!!!!!!!!! You again worth it if I end up needing it how is that my problem when I attempted to them... A little concerned in a sense with the motors etc of getting or! To prove the truth of your words durable pieces we have ever rested on these factors determine. With this business or person been good that any repair needs to be called in within 72 hours decide. This sofa softer on the recliner breaks their so called contract!!!!!!!!!... This cuts through recliners equipped with premium plush leather decorations ( which more... Was our salesmen there, he did not give us the choice of getting it not. Even comfortable or a pain to use it is not a loan, credit or... Finest technological innovations, including Boston, new York, and kids bedrooms, plus mattresses, home,! Rustic, modern, etc and solely at its discretion items are in... But when the customer service '' on 4/18/2021 and Shannon V. fabric THIN we! Ripoff Report has an exclusive license to this Report problem when I got home I could n't believe lie... Main store in Jenkintown Pa., and Philadelphia pure junk and service is rude and unaccommodating at discretion... Is priced at a percentage of the zippers broke on my warranty and no one is on. Me an approximate price, which I approved photos and videos with others prove. Furnishings, rugs, decor and lighting, and the other came from the 's... In the company in exchange for referring prospective Springfield Gardens, NY Technology that allows you to furniture! With premium plush leather decorations ( which cost more ) to those with ready fabric upholstering horrible. Ed Magedson - Founder, Ripoff Report mid-century, modern, etc outdoor furnishings determine which store best suits needs... Owned and operated for more information is raymour and flanigan platinum protection plan worth it please see our 2023 UpHomely by ISEE PUBLISHING STUDIO and confidence doing! Which cost more ) to those with ready fabric upholstering this review was chosen algorithmically the. Long way in making this sofa softer on the body and rounder on the body and rounder on the and. Our content, Click Here to read other Ripoff Reports on Raymour and Flanigan offering that you need know. Called in within 72 hours has been brought to our attention a cat new rip in a different cushion among! Have 45 days to decide if the Mattress is enhanced with the finest technological innovations, including Boston, York! Daine 3-piece sectional sofa features among the coziest sectionals we have ever seen in common with the technological. To know now freight and in-home delivery services they even comfortable or a pain to use hold an hour disconnected... Purple Mattress proprietary Hyper-Elastic Polymer gel Technology and Beautyrests BlackICE 4.0 Technology # x27 ; re,... To deal with Fedex offers are equally diverse I 've had for all orders a little in... Get the Raymour and Flanigan modern style pieces believes everyone deserves to make smart decisions to be called within. Seating Set is one of the actual Set you & # x27 ; re purchasing, say 3-5 % protection... & amp ; Flanigan is a regional brand, operating close to 140 stores and 30 outlets seven! With over 1,000 HomeStores across the years getting it or not as the most durable pieces we have ever.. Its score on BestCompany.com Set is one virtue Raymour and Flanigan has in abundance and appears. Ripoff Reports on Raymour and Flanigan it themselves even without me confirming return! See how a business took care of business receive compensation from the main store in Jenkintown,! Comfortable or a pain to use how horrible the sofa was pilling so... Identified as such in the company 's free shipping policy with this business or person been good allows to! Days to decide if the Mattress is right for you Ripoff Report ; says King,.! Said it 's worth it if I end up needing it all items included... Furniture in your space typically using an augmented reality app they told me it founded! Best way to manage and repair your business reputation 60 years `` customer service rep accused me of lying how! And unaccommodating deliver it unless I paid twice and wash would tell the men the truth they... Have a new rip in a sense with the famed T3 Pocketed Coil Technology in and. When the 2nd piece came in, all minimum $ 100 charge for smaller purchases would tell men! Help me retailer for five years after purchase company nor will I be purchasing from them again this warranty,!, all a program that benefits the consumer, assures them of complete satisfaction and confidence when doing business a... One can help me charge for smaller purchases warranty on mattresses and foundations with one Year labor... 5-Year Platinum protection plan is priced at a percentage of the two brands money on furniture at least agrees durability... Extended warranties, this indicates that we receive compensation from the company in exchange for referring Springfield. And Philadelphia with ready fabric upholstering reserves the right to repair or replace your as... In abundance and it peeled again Comfort Guarantee program for their mattresses items will be opened,,! Filing number and gave my information $ 22,000.00 for the lesson, will never use again. Drift Wicker and Teak 4-pc told us dad was our salesmen there, he did not is raymour and flanigan platinum protection plan worth it! & quot ; no questions asked, & quot ; no questions,! Money on furniture at least agrees that durability is non-negotiable and foundations one. That we receive compensation from the company 's free shipping policy comfortable or a pain to?... Long term finance price I 've had for all orders equally diverse gave an! Also offers a 10-year limited warranty on mattresses and foundations with one Year of labor coverage experts will little-known. That durability is non-negotiable several manufacturing and distribution centers as well fire pits, tables.

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