8. In addition to vaccinations, well be doing the following for our Crew: Well be doing our best to ensure that no matter where we go, were considering our Sailors well-being, so here are a few important things to know. While our ships comply with all U.S. Centers for Disease Control requirements for the prevention, response, and mitigation of communicable diseases, to include COVID-19, our vessel is equipped to provide basic medical care only. A Guest found smoking anything, to include vapes, in their room (including balcony) or other non-designated areas onboard, agree to a $500 fee to be added to their onboard account, and may be disembarked from the Voyage, which may be at a port of call. Claims must be made directly to your insurance company. USA TODAY. We will look after you if you test positive for COVID on board. Virgin Voyages cannot be responsible for the financial condition or integrity of any travel agent utilized by you. Credits must be used to book a voyage that departs on or before Sept. 30, 2022. Beginning on day 45, no refunds or credits are issued, but you may change the name on the reservation until 48 hours before departure. There are wheelchair accessible staterooms available in various categories. Related: Heres a first look at Celebritys new Celebrity Apex. Always check with your cruise line or travel agent before making a decision. Your Ticket Contract and the Privacy Policy contain more information on the above. We further reserve the right to request a medical certificate affirming the stage of pregnancy, and to refuse passage if we and/or the Master are not satisfied that the Guest will be safe during the passage. Check here before booking an award fare. The new Richard Branson-backed cruise company, which has yet to officially debut, announced the new policy on Tuesday and said it would apply to all departures once the line starts up sailings later this year. Sailors who traveled with you to the terminal (close contacts) will also be denied boarding even if their COVID results are negative. If you test positive for COVID-19 within 10 days of your sailing date or have been a close contact of someone who tests positive, you are entitled to FCC in the amount of 100% of the cruise fare paid. Flights and transfers are not included. Its initiative, "Voyage Well," details the new sanitation protocols Virgin Voyages will integrate including a 'bow to stern' air purification system that claims to neutralize 99.9 . Such a Guest will be responsible for all applicable fees and travel expenses to that subsequent port of call. Are you booked on an upcoming cruise but worried a case of COVID-19 could derail your plans? COVID-19 information hub We want to ensure your journey with us is seamless, from determining travel and entry requirements to our health and safety procedures. Cruisers booked on Windstar voyages departing through June 30, 2022, can cancel as late as 48 hours before their scheduled embarkation day. Because of security regulations, Guests may not be allowed to enter the terminal prior to the scheduled embarkation time and may want to avoid waiting in potentially inclement weather as the waiting area outside and inside the terminal may be limited. Apply and select your preferred metal Card design: classic Platinum Card, Platinum x Kehinde Wiley, or Platinum x Julie Mehretu. Guests are under no obligation to identify themselves solely because they have a disability when they seek no special assistance, special services, or privileges. Accordingly, it may be necessary to change the published Voyage or shore excursion itinerary. Guests underThe Package Travel and Linked Travel Arrangements Regulations 2018. Health and wellbeing 44 days or less before your departure date you must pay in full at the time of booking. Click on your cruise lines name below to find out more. Notwithstanding, where permitted by law, by boarding our vessel, you grant us permissionto photograph, film and/or record you by any means. For your deposit, you can request a Future Voyage Credit at this time. The list of things we recommend that you bring along with you, 5. - You have the most flexibility outside of 120 days prior to your departure date. Additional rights may apply to our U.K. This post contains references to products from one or more of our advertisers. So if you booked a flight or hotel add-on to your Voyage, it is the day the first add-on begins. But if you need help, well do our utmost to provide it. Submit an insurance claim if travel protection (aka travel insurance) was purchased. In the case of any conflict between these Additional Terms & Conditions and the relevant Ticket Contract, the relevant Ticket Contract will prevail. Standard refunds for guest cancellations are based on how far in advance of sailing the cancellation is made. We want to make sure every part of your experience with us is amazing, from researching where and when to fly and choosing the best ticket, to letting you know your options . For bookings made by Sept. 30, 2022, for sailings departing on or before Dec. 31, 2022, Holland America is granting passengers full refunds when they cancel for any reason at least 30 days prior to sailing. The FCC must be used on a sailing that departs within one year of when the FCC is issued. Richard Branson-backed Virgin Voyages on Thursday unveiled a list of anti-coronavirus measures it planned to implement when cruising resumes that included "rapid and effective COVID-19 testing for all sailors and crew prior to embarking." "Sailors" is the term that Virgin Voyages uses for . These Sneak-a-Peek sailings will offer a taste of the Virgin Voyages experience on board Scarlet Lady. What to expect on the day of your voyage. In order to facilitate the embarkation process, Guests may complete the online check-in process as soon as all their deposit is paid. Virgin Voyages, Richard Branson's adult-only cruise line, will require all passengers and crew to be vaccinated for COVID-19 before boarding, the company announced Tuesday . Again, well leave the fun packing elements to your discretion (after all, you know how you like to vacation), but we have some recommendations about what to bring and how to bring them. Earn 80,000 Membership Rewards points after you spend $6,000 on purchases on your new Card in your first 6 months of Card Membership. In limited situations where Guest would be unable to satisfy certain specified safety and other criteria, even when provided with appropriate auxiliary aids and services, we reserve the right to refuse permission to participate in all or part of the Voyage. - From 119 days up to 45 days from your departure date, your available options are: - At 44 days from your departure date, all funds paid are final. If you test positive for COVID-19 once you arrive home from your voyage, please reach out to us at 954-488-2006 and let us know. Its time to hit the water exploring far away places, sunsets in romantic spaces, and (overpacking) suitcases. Smoking areas are provided around the ship. Unruly, abusive or aggressive behavior toward other Guests or crew will not be tolerated and may be grounds for disembarkation as well. Disney allows passengers who test positive for COVID-19, who have symptoms of COVID-19 or who have had a known exposure to someone with COVID-19 in the past 14 days to request either a full refund to their original form of payment or a credit to be applied toward a future Disney Cruise Line sailing. The first thing to know is that seven days beyond booking, your deposit is non-refundable. We may have special offers in place, so click here or the Offer Terms and Conditions link above (both link to the same place). Get up to $300 back per calendar year on the Equinox+ digital fitness app, or eligible Equinox club memberships when you pay with your Platinum Card. Guests with Special Needs Virgin Atlantic Holidays Booking Conditions All bookings with Virgin Atlantic Holidays are subject to these Booking Conditions and Useful Information. - After the grace period (but still before the 120-day mark), you can receive a full refund on any payments, not including your deposit. For the safety and security of Guests, we use closed circuit television (CCTV) or other surveillance means onboard the ship. And theres no communal food sharing food is only prepared when its ordered and delivered directly to you, When using our delivery food service on board, ShipEats, we have contactless drop-off and pick up, Leveraging our already-digital onboard experience to limit contact; The Band (for contactless payment), Service Chat (for assistance digitally), and our Virtual Queues (for getting in lines for onboard experiences without actually getting in physical lines). "From extensive cleaning measures, to a first-to-sea, high-tech air filtration system, the . Nothing. Upon arrival, all Sailors are required to fill out a health declaration (aka the health check form). But you do have the option to transfer, sell, or otherwise have someone go in your place up to 48 hours before your Voyage. Virgin Voyages has one of the most generous refund offers on cruises cancelled by the cruise line and even when you cancel or make changes to your booking, Virgin's policies are a bit different from the norm. Suggestions for things to bring in your suitcase: We've put together some information so that you know exactly what you need to book pre-sail, and what you can book once we have set out to sea. Plus, your own feed of TPG content. We couldn't find any reservations with the information you have provided. The list of things you wont need to bring on board, 3. Not all areas or equipment on the vessel are suitable for access to disabled Guests or Guests with reduced mobility. Please see below for detailed information on what is considered high risk, how to contact us with questions, or notify us of your high risk status. If you test positive prior to your sail, we have credit/refund policies so you can join us soon Before the voyage: At the terminal: 2. Although conditions on cruise ships are generally safer than on land, you might be wondering if theres a way to cancel or postpone your voyage due to COVID-19 concerns. 1. 45 days or more before your departure date, you have 24 hours to provide your payment information. Any alcohol in checked luggage will be collected on embarkation and returned once the voyage is complete. The remaining balance is refundable on any cancellation made 121 days or more from departure. We will seek your express consent before doing so. Complete the health-check form in our Sailor App, 2. Fare difference to pay. Sailings booked after March 31, 2022, and those departing after Sept. 30, 2022, are not covered and will be refunded according to the line's standard cancellation policy. Per Guest taxes and fees will be collected or refunded to the original credit card(s) on file if the taxes and fees on the new sailing date differ from the original. Carnivals cancellation policy has changed recently to become less flexible. Where necessary in order to comply with applicable safety requirements, we may require a Disabled Person or Person with Reduced Mobility to be accompanied by another person who is fit and able to assist them in day to day activities. As always, we recommend you purchase our Voyage Protection. The 7-day grace period does not apply to bookings made at 120 days or less of the sail date, since full payment of the Voyage fare is required at this time. Depending on the reason for cancellation, you may be able to reclaim any unrefunded money (less any applicable excess) under the terms of your travel insurance policy. Virgin Voyages. Virgin Voyages was the first cruise line operating from the United States to remove the pre-cruise COVID-19 test in July of this year but is bringing this test back for unvaccinated cruisers.. It's our job to keep you, and our Crew, well throughout your voyage; so below you can find all the documents and tests we need from you before getting on board. The cruise line allows only adults ages 18 or older on its cruises. CCTV and body camera footage may be retained and provided to police or other law enforcement, crime prevention, or regulatory agencies (in any jurisdiction). For a list of prohibited items, see our FAQ section -- click on "What items are prohibited from being brought on board? We will report incidents of illegal activity or behavior to the appropriate law enforcement authorities ashore. Required pre-flight COVID tests on disembarkation, 1. Well offer you a prorated daily Voyage Credit for the voyage days youve missed due to COVID. However, the following conditions apply: Our ships have at least one physician and four nurses on board for each Voyage. Our quarantine protocol aboard our lady ships is as follows: Below weve outlined some of the financial details, and how weve got your back, in the rare case that there are COVID-19-impaced Sailors: And finally, our contact tracing protocol on board is as follows: Caring for each other extends beyond the time we sail together. While well leave the creative packing choices up to you, there are a few things we already have on board that you wont need to bring along. COVID-19 antigen testing prior to sailing. If you've got a question about your Virgin Atlantic Holidays booking or Virgin Atlantic flight, you'll find the answer here. Future cruise credits, also referred to as FCCs, can then be used to rebook a sailing with the same cruise line at a later date. We ask that all Guests complete the online check-in as soon as possible. Related: Cunard becomes one of the first lines to mandate vaccine boosters. From the must-brings (like your passports and vaccine cards) to the nice-to-haves (like swimsuits and sunglasses), we have a list to help you prepare. What to book before you get to the port, 2. How To Cope With Cruising's Pause? During the voyage, weve implemented best practices around sanitation, physical distancing, limited occupancy, and health checks for everyone on board. Earn 5X Membership Rewards Points for flights booked directly with airlines or with American Express Travel up to $500,000 on these purchases per calendar year and earn 5X Membership Rewards Points on prepaid hotels booked with American Express Travel. Within 120 in Premium. (Proof is required.) Sailors who are in a group with someone who tests positive, but did not physically travel with them to the terminal, will be allowed to sail as long as they test negative for COVID at the terminal. You can do so on the, Dinner reservations at our eateries are available for booking, Shore Things are open and available for booking as well, Redemption Spa and Thermal Suite services, Lunch and breakfast reservations at our eateries, We will deny boarding to any Sailor whose response is yes" at boarding to any COVID related questions. Earn 5X Membership Rewards Points on prepaid hotels booked with American Express Travel. At shore we'll be: In the case of positive COVID-19 cases on board, weve outlined our protocols for quarantining and contact tracing to ensure the best possible care for impacted Sailors, and protection to other Sailors and Crew on board. Virgin calls their FCCs Future Voyage Credits or FVCs. A complete look at Virgin Voyages' refund policies. Our ships are unable to offer specialized medical care, treatment, or equipment. Passengers booked on voyages of 30 nights or fewer, departing on or before April 30, 2022, will receive 100% of their money back (minus any nonrefundable deposits) if they cancel 30 days or more ahead of time. It certainly pays to know what refund you can expect and how to claim it. Cancellations are considered received as of 11:59 pm Eastern time, on the date you contact the cruise line. For sailings departing May 1, 2022, or later, the lines standard cancellation policies apply. Please head to our Sailor Appto complete the health-check form at least 24 hours before embarkation. For bookings made through April 31, 2022, for cruises departing any time in 2022, Viking is permitting its ocean and river customers to cancel within 14 days of sailing and receive a credit for a future sailing. Any such changes are for your safety and beyond Virgin Voyages control. Related: Curious about Holland Americas newest Rotterdam? When you cancel the cruise: This gets a little tricky. Those who test positive for COVID-19 will receive full refunds right up until embarkation day. Quarantine and contact tracing requirements with confirmed COVID-19 cases, 10. For example, if you test positive for COVID or were in close contact with a positive case on day 2 of a 4-night voyage, and needed to quarantine/ isolate for the last 2 days you would receive a 50% FVC based on the voyage fare paid, excluding taxes and fees. We also deploy body cameras on our Security Team members. Refunds will be issued to the original form of payment, minus any cancellation fees, which will be refunded via FCC. 1:03. Cruisers who cancel without one of the above qualifications will be reimbursed based on the line's standard cancellation policy. Seabourn is allowing more flexibility for travelers who arent comfortable cruising right now. United rolls out free fleetwide Wi-Fi for select flyers. You can follow her daily exploits, both at sea and on land, on Instagram or Twitter @slyjabroni. 19952023, The Independent Traveler, Inc. Mega-Chart: Compare Hurricane Sandy Cruise Line Compensation, Azamara Le Club Voyage Cruise Loyalty Program, Hidden in the Fine Print: 16 Things You Need to Know About Your Cruise Contract. Booking a Voyage on one of our ships constitutes acceptance of the items listed above (but as for the Ticket Agreement, only the one applicable to you), which include these Additional Terms and Conditions. Kehinde Wiley, or later, the lines standard cancellation policies apply appropriate law enforcement authorities ashore the balance. Without one of the Virgin Voyages can not be responsible for the financial or... -- click on your new Card in your first 6 months of Card.! Of any travel agent utilized by you Team members 18 or older on its.. Fees and travel expenses to that subsequent port of call of illegal activity or behavior to the port 2... 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