Disney is incredibly accommodating for individuals with disabilities, which is why people return over and over again to the parks for vacations. We'd recommend reaching out to Guest Services directly by calling (407) 560-2547 or emailing disability.services@disneyparks.com as accommodations are usually assigned on a case-by-case basis. Already inside Magic Kingdom? DAS and Genie+ are different systems, but they can be used together! They can fit up to two scooters on the bus, and only once did we have two scooters on the bus. Disney offers a Disability Access Services pass, DAS for short. Ask them if they need the key. Lol. Yes, you would need to reapply. Waiting in lots of queues has been the main thing putting us off coming to Disney. Cast members are well trained and will be able to assist you without the need for the DAS. Guest Relations cast members are well versed and will walk you through the DAS process. We heard you could stack the rides and really maximize your time. Thanks so much for any help you can give me! Plus she's a diabetic, so she has to give herself frequent injections and test her sugars, especially with the heat affecting her sugars and hydration status so much. They also offer handheld devices with assistive listening, audio description, and captioning, which you can also register for at Guest Relations. I am annoyed as this seems unfair and misleading. We decided to wait, and were glad we did because we didnt need Genie+. You may hear some people refer to it as a disability pass or DAS card. By using this site you agree to our privacy policy. I offered my DOD ID card and doc letter without being asked. Follow this link to sign up for DAS Advance. Our step-by-step guides will save you up to 4 hours a day. Telling them not to visit is ridiculous. It depends on the length of your ticket. You can choose another return time for the same attraction or a different one as soon as you tap in twice in the queue. If there's something I want to shop for I can minimize my time in the stores by popping in and out esp in places like main street where there's a door every section, as to avoid a massive crowd. Id say there are tons of people trying to use it as a free Genie+/Lightning Lane, trying to game the system, one poster added. We're not concerned about wait times; we don't want preferential treatment - we just want to be able to go to Disney World and not have a miserable time because of an uncontrollable medical condition that they could accommodate easily. You do not have to use the advanced selections before getting a day-of return time. The DAS is valid for up to 60 days, according to the Disney website. If you have this pass, your child can stay in the stroller until the loading area is reached. I think we'll probably just have to skip the longer things like Ellen and the safari since there's really no other way to avoid their length! Frontier Land @ MK, or the old Starbucks @ Epcot. Getting to the front of the queue is hit or miss. If Disney could "accommodate easily", don't you think they would have by now? Through Guest Services or somewhere else? If you are picturing your sister waiting on a bench outside the attraction, how are you proposing she get to the head of the line when it is her turn to ride? If 2 of us in a group of qualify for a DAS and we split our party for booking DAS, can we still be under 1 MDE account so we can genie+, virtual ques and lightening lane together? Nintendo trademarks are properties of Nintendo. Guests should use their discretion when determining whether they should get a DAS Pass for themselves or a loved one. Thank you. Until you have walked a mile in their shoes, you have no idea what it's like. Once you have tapped in at both touchpoints in the queue, you are able to book your next experience. The two kids would need to be separate (cant be listed as a guest of the other kid) and each would need their own return times. Rocky and Bullwinkle and Friends TM & Ward Productions, Inc. Nintendo. Before we go any further, lets take a look at the Disability Access Service (DAS) program and who its appropriate for. My question is: It's very confusing when I enter the gates of EPCOT, will I be able to register for additional rides on DAS, through the app, or can I not register because I already have 2 rides/time slots scheduled? I've heard that it's super hard because the chat lines are swamped. But first research. Hi there. Once RC was in her seat, the scooter sat to the side until the ride was over. Post all SW questions concerns, etc. The DAS is not a "front of the line" pass, but rather a tool to provide the maximum amount of flexibility to guests with disabilities. Also with the Genie+, you can only book each attraction once. Have you used a DAS at Disney World? ago Created in 2005, what started as a tiny central Florida-based website and short weekly podcast that allowed our audience to visit Walt Disney World virtually has grown into the publishing company it is today. UPDATE: I spoke to someone else this time and was able to get the DAS pass. DAS is assigned and given out on a case-by-case basis, so you'll need to talk to Guest Services upon arriving at the parks on your first day. A new feature allows registered DAS guests and their party members to make return time selections right in the My Disney Experience app. She hasn't run into any problems yet, but I think the Poise pads are a great idea that she may be amenable to. Once the return time starts, it can be used at any time until park close. We tried calling Disability Services at 407-560-2547 again and they told us it should be accessible to everyone however, as a non-U.S. citizen, you are not the only one to have an issue with this. Everywhere is going to have massive(and loud) crowds of people outside of just ride lines that a DAS isnt going to matter. If you get to the front of the ride and realize you cant or dont want to go, they will escort you out, so dont worry about that. Let us help you with your next Disney Vacation. Ready to take the leap on a memorable family vacation? They will not rush you. The DAS allows the family of the guest with the disability to come back at that time with the DAS guest. So it's not like I'm sitting by the phone. Hello - I think that the Disney page with information on how to pre-register only opens if you are accessing this on a US-based IP address. What to say to get a DAS pass at Disney? When using this program, a family member will be able to go ahead and obtain the return time for you. Otherwise you need to request this in person at the Park. How do you even try and apply in advance for DAS?! Test Track was closed during our 8-9 pm window at Epcot. DAS can easily be declined if your issue is something that a DAS cant improve most aspects of. My husband is disabled and was able to get DAS. I have fibromyalgia and I was wondering would I be able to get the das service thanks. While DAS is designed for those who have needs beyond limited mobility, Disney's official stance is: "A guest whose disability is based on the necessity to use a wheelchair or scooter does not need DAS. Or would it not be possible? Do I need to take pip paperwork and blue badge with me. They will also stop the conveyor belt used by the ride entrance/exit if needed. Finally got through to Disability Services after hours waiting on the phone, who stated that it is not possible to pre-register for DAS if you live outside the USA or Canada. We cant do unless we know ahead of time before booking. Gear Up for Your Visit. It wont matter if you are in a line or on Main Street, you are still in a crowd. While Disney Genie was first announced a couple of years ago, the other day, we finally got more information about this new offering. I wanted to share the correct information in case other families needed to register for DAS instead of waiting and expecting LL privileges. You can also combine DAS and Genie+ or individual Lighting Lane selections to truly maximize your day! But several times were told by the cast member that RC had to go first. DAS does not require any additional purchase with the Disney Genie+ system. Now it just advises that calls are in English only. Disney World's Disability Access Service (DAS) provides assistance for guests and families with disabilities to navigate more easily and enjoy the parks. We've already researched the details most important to families. Thanks so much! We are going to Disneyland at the end of September and our brother has multiple disabilities. Most of the time theyll move it in neutral and dont need the key. And a new feature includes being able to receive DAS return times through the My Disney Experience app! Im saying this for DAS because the cast members let us go on some of the rides multiple times in a row (or offered to we werent able to handle more than one time on Ratatouille, though it was amazing). It allows everyone irrespective of their disability to completely enjoy all the rides and attractions of the park. And leave 20 minutes before the nighttime shows. When you talk with them, you don't need a doctor's note but you will need to explain your dad's needs so they can figure out how to best accommodate him. My sister is 22. Some rides allowed us to bring the scooter all the way up, including Soarin. There are a few exceptions to the policy, as sometimes guests with a DAS stroller tag may not be able to enter areas that the stroller cant safely navigate. Perhaps look into other options if you get denied again. Here are the rides that are only available to book the day of your visit and are not available ahead of time: All attractions still offer return times with DAS. Once approved, the cast member will book two Advance Selections for each day of your visit. It's in the ' services for guests with cognitive disabilities' section under 'Break Areas' there is a link to an infographic. Magic Key Discounts. The remaining two attractions per park still use DAS, but for day-of selection only. Personally I think she should get a card but I'm not a castmember and really every castmember is different on what they will say. All of these options utilize the Lightning Lane entrances. Go to the three horizontal lines on the bottom of the app, click that, and then scroll down to the box that says DAS. While guests don't have to wait in the actual line, immediate front-of-the-line access is no longer automatically granted. Plus, park hours, special events, weather, and more! Walt Disney World, Itll certainly help because they can wait in shorter lines but the issue is genie+ is scheduled while a DAS lets you return any time which with cognitive issues you never know when youll actually be calm enough to get away from the quiet area. Disney World is a bit crowded. My Disney Experience. You can register in advance for the DAS pass Disney World between 2 and 30 days before your first day in the park, by calling trying to do the video call with the DAS office (even if your second, third days etc are more than 30 days out). Instead of physically waiting in a queue, you receive a return time equal to the current standby wait time. Is there anyway i can get a pass so they do not need to que for hours, i want them to enjoy their lives but at the same time be weary of what is going on with their bodies. Disney's Disability Access Service (DAS) is a program that assists those who have physical or mental disabilities, allowing them to experience all that Disney Parks have to offer without. Heres what you can expect from the DAS when you visit Disney World! We recently shared a full guide to Disney Genie and the Lightning Lane, but since that time, these services have finally launched in the parks. If you get denied, try calling again. Never had an issue. We are going to Disney in April. I have been to Disney many times and have never needed a disability pass to get through it. Does Disney World offer disability passes? It will most likely depend on the ride! Browse ear hats, customized T-shirts and more Disney Parks merchandise. Disneys Animal Kingdom Theme Park: Once inside the park, head to the left; Guest Services is in the first building youll see as you enter the park. 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