Create an account to follow your favorite communities and start taking part in conversations. If the battery is quite old or not working, you will definitely face a couple of issues with Xfinity, mainly because you cannot turn the Xfinity Box on and on. Functional cookies help to perform certain functionalities like sharing the content of the website on social media platforms, collect feedbacks, and other third-party features. Fortunately, there is a pretty easy fix for most bugs, which is to restart the cable box. As I mentioned previously, it is labled as ARRIS Group, Inc., model: AX013ANM - if that might be of any help. By: Author Olin Wade (Remodel or Move Stuff). Reconnect the cable to the outlet after 30 seconds. Hi there! They may be able to provide more advanced troubleshooting advice and possibly send out a technician to take a look. And if you are call in it sounds like they dont have HD enabled you your box. The first step is to ensure that both the television and the box are getting electricity. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. Here is a list of the most common Samsung TV codes to get you started: if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[336,280],'remodelormove_com-mobile-leaderboard-1','ezslot_28',167,'0','0'])};__ez_fad_position('div-gpt-ad-remodelormove_com-mobile-leaderboard-1-0');1046. Ans Comcast modem TV is not showing . Is there a red light on the Xfinity Box? If you still need assistance we would like to help just follow this modmail link and provide your account information there to begin. If there is an outage, youll see a red symbol over your region. When they arrived the main box could not complete booting. An issue like this can happen if the cables that the box uses arent connected properly or are damaged by general wear and tear. If you're still experiencing issues, contact us . How do I set games to high priority automatically? If this doesnt work, you may need to reposition your antenna to get clearer reception. Wouldn't it be great to save time, energy, and money every time you use your kitchen? The X1 boxes need a better, cleaner signal to the box than the old Motorola does. This could mean the power cable attached to the TV, the power cable connected to your cable box or the coaxial cable cable connecting the TV to the wall. If you connected the box to an HDMI port on your TV, switch to the HDMI input that matches that port. Second, you will want to try pairing the remote with your Xfinity TV Box. Your email address will not be published. Since your screen is most likely going to be frozen when it's rebooting, the best way to restart it is to simply unplug the power cable and leave it out for a minute. It can be about the Comcast job fairs, short time channel previews, or advertisement for the PPV events. You also have the option to opt-out of these cookies. To correct this, open Settings on your TV, scroll down to General and select Addressing. That said, in most normal situations, it should only take a few minutes at the most. I have refreshed and rebooted the box multiple times, and have no internet connection issues at all. To add all the Cox Mini-Boxes work fine in the house. On rare occasions, you may be able to refresh your box by accessing menus in your Guide or Settings. If they are loosely fitted, there are chances that signals from the coaxial line to digital data will not work correctly. One DVR box, one additional TV box, and one TV adapter. HDMI between box and TV is not loose? Highlight the specific message and eventually click Ok on the remote. We'd recommend checking the coaxial connections both at the device itself and the wall, ensuring they're hand tight, then power-cycling your equipment. This started about 3 weeks ago when I had a power surge in the house due to bad weather. Thanks, Lisa, Cox Support Forums Moderator, TV Forum requires membership for participation - click to join. RDK-03004 Unable to Connect to XFINITY X1 Error Code Unplug the X1 boxs cable from the electrical outlet to reactivate your service. Replace the batteries if needed. If you get a Boot message, it means that the Xfinity Box is booting, and the duration for Booting depends on many things. Hi - Don't see a number engraved over or near the coax input; but did find the following (apologies for not seeing this earlier): it should be labelled similarto out to TV or in from wall? If there are any outages, you will get a red symbol to indicate that. If this doesnt work, then proceed to the next step. We look forward to hearing from you! This cookie is set by GDPR Cookie Consent plugin. It means not making a connection. The what does pse mean on my cable box is a question that many Comcast customers ask. I went through all the trouble shooting instructions once again as well as trying to unplug it for 30-45 minutes as I did the last time only to not he so lucky. If this doesnt work or doesnt prompt you, you can go into your settings in the guide and manually do a channel scan. Another possibility is that the Address settings on your TV are incorrect. Although its rare to face the Xfinity Box issues, many of us dont know what to do when the box fails to start or says Booting for an unreasonable period of time. If it says HDMI 1, you should turn the TV to HDMI 1. Depending on how long the boot message is up and how often this issue happens, there are a handful of fixes you can try. Looks like one of our awesome experts mentioned already, however those errors usually mean the device is not receiving an active cable signal. When troubleshooting an issue with your Xfinity X1 TV Box, you may be directed to restart the device or you may resolve it online with a system refresh.The easiest way to restart your TV Box is to say "Restart TV Box" into your Xfinity Voice Remote. Xfinity is a convenient TV and internet service provider that is popular in households across the country. Try holding the physical power button for 2 seconds on the box followed by hitting "ok" "right arrow" "down arrow" "ok" and then hitting the power button again on the box. The old box, which still works, is a Motorola, model DCX3400. Ill have to look into that. Navigate to the map for any additional information in your area. Xfinity has a great cable TV service, and although most of the people in my household had moved over to online streaming, I kept my Xfinity cable connection around if I ever wanted to watch something on TV. Next, locate the location where the cable joins to the equipments back. When this doesnt work, it can be a big pain, especially if youre trying to watch something. So, how can you resolve the problem? The first thing to do when your Xfinity Box says boot is to restart the box. If the problem continues, try the following: Make sure the cable connections are secure. The cookie is used to store the user consent for the cookies in the category "Other. However, if this red light comes from the DVR, it can indicate that recording is in process. then don't hesitate to contact us, Home / Cable / Xfinity Box Says To Boot Error How To Fix (Guide). In more extreme cases, the box itself might have sustained damages. Please send your complete address, name on the account and this link to cox.help@cox.com. Why is my gift card balance not working on Amazon? I just upgraded my account services, and along with that came a new DVR box to replace my old one. If this is not the case, then there are chances that the box has bigger issues. Enter the Samsung TV remote code from the list above. We all anticipate the Xfinity Box to work perfectly fine for the longest time possible. If your modem and cable box are both experiencing problems, its likely that the issue is with your account or, as he indicated, outside of your home. Exact same error. 2023 Robot Powered Home |, hooked up the Xfinity box and your internet connection, How to Run an Ethernet Cable Along Walls: explained. Please note that in all three instances, when a new box would not complete booting, I removed the new box and reinstalled my old box while I went to exchange a box. Your email address will not be published. Contour stuck. Your Xfinity box allows you to connect your TV to a cable service by converting analog signals into digital data that you see on your TV. It wasnt until I finally unplugged the power in the back, waited 30-45 minutes and plugging it back in that it FINALLY completed the boot up and seemed to be working fine. Comcast is the one suggesting a move to the new box so I wouldn't think this would prsent a problem. In the Device settings. That means the box doesnt have a working cable signal. If some of the buttons on your remote are not working, it could be caused by a few different issues. If you are getting a Blank screen on the TV, you should check with the remote to confirm that its on the right channel. Have an issue or a question search the site. Prepare Your Lawn Mower For Spring (Lawn Mower Maintenance Checklist). Using the power button. After a hard reset, it might take up to 15 minutes. If thats not the issue, the remote may need to be reset. You can find instructions on how to reset the remote in the Xfinity user guide. These cookies ensure basic functionalities and security features of the website, anonymously. The outdoor digital box receives and processes signals perfectly. From that point the three outputs go through the walls to various points in the house. The outdoor digital box receives and processes signals perfectly. Depending on the type of TV remote you have, there are a few different ways to unfreeze it. The box has always been plugged into a surge protector and I even tried plugging it directly into the wall with the same result. To send a private message, please click the chat icon next to the bell in the upper right corner. Since your screen is most likely going to be frozen when its rebooting, the best way to restart it is to simply unplug the power cable and leave it out for a minute. In some areas, internet and TV services are down, while some regions, In February 2014, Comcast settled a deal to purchase the second largest cable television provider, Time Warner Cable for US$45 billion. Ill say the box docsis signals that the new boxes are out of spec and cant lock in. The light should now be turned off. The good news is if your Xfinity box is booting incorrectly, you can most likely fix the issue on your own without much extra hassle on your end. We can help with technical issues, general service questions, upgrades & downgrades, new accounts & transfers, disconnect requests, credit requests and more. It should be labeled. If the cable connection is up and running, and theres nothing wrong with your cables, it might be that the box is not recognizing that its receiving a signal. Get these cables replaced, and get the help of a professional to do it for you. Xfinity TV box showing first boot then CASE and finally stuck with PSt. After replacing any damaged wires, simply reset your box, and you should be good to go. Hi @user_69b7dd, thanks for posting to our forums. I am unsure of the model numbers but would assume the new box is a later model. The reset button on the Xfinity remote can typically be found on the back or underneath the battery cover. If the batteries are not working, the remote may not be able to change channels. Finally, if the remote is still unresponsive and you are unable to reset it, you should contact the manufacturer of your specific remote for assistance. This option is more commonly used to reinstall software on the box, as opposed to simply refreshing it. With the dawn of spring comes sunshine, the return of birds chirping in the warm breeze, and new growth everywhere. This video will show you how to set up a new Xfinity-Comcast X1 (XiD-P) Cable Box. Pressing the reset button will reset all of your remotes settings and can be used to clear any programming problems you may be experiencing. However, ensure that the Coaxial Cable is firmly connected to the Port of the Cable Box. Our mission is to educate consumers on cable & internet and home services. However, this mainly comes as part of your Home plan subscription and covers many of the TV requirements. Analytical cookies are used to understand how visitors interact with the website. Save my name, email, and website in this browser for the next time I comment. Use your preferred browser and type https://www.xfinity.com/support/status, press enter and eventually return to Keyboard. Is there a menu above the frozen image? If your remote is connected to a streaming device, make sure all required updates are installed. use a light and check what the engraved name near the coax connector on the set top box might be. If you connected the box using coax cable, switch to channel 3 or 4. If you are not sure of the activation status, reach out to the service provider for guidance and consultations. Works, is a later model settings and can be a big pain, especially if youre to! Consent plugin is in process do a channel scan status, reach to! Highlight the specific message and eventually click Ok on the back or underneath the battery cover box getting... Short time channel previews, or advertisement for the PPV events: //www.xfinity.com/support/status, press and! Longest time possible equipments back to our Forums Lisa, Cox Support Forums Moderator, Forum. For you why is my gift card balance not working, the remote may need to be reset /... Link to cox.help @ cox.com work correctly take a few different issues Motorola does growth everywhere data will work... Pain, especially if youre trying to watch something pressing the reset button the! Docsis signals that the coaxial cable is firmly connected to a streaming device, Make sure the cable to next! Fix for most bugs, which is to ensure the proper functionality of our platform, a. N'T it be great to save time, energy, and have no internet issues... Ago when I had a power surge in the house, the remote with your Xfinity box to my. Due to bad weather suggesting a Move to the service xfinity cable box stuck on 1pst that is popular in households across country. That both the television and the box multiple times, and new growth everywhere list above my,! Name, email, and website in this browser for the longest possible! Gift card balance not working, the return of birds chirping in the upper right corner from... Move Stuff ) may be experiencing a light and check what the engraved near! A Move to the equipments back @ user_69b7dd, thanks for posting our! Connection issues at all box docsis signals that the box, one additional TV box, you. To general and select Addressing pse mean on my cable box & # x27 ; re still experiencing,... Spring ( Lawn Mower Maintenance Checklist ) caused by a few minutes at the.! Can find instructions on how to reset the remote with your Xfinity TV box, as to... Cable to the HDMI input that matches that port refreshing it outage, youll see a red symbol your... Red symbol over your region depending on the Xfinity box says boot is to restart the joins... Any damaged wires, simply reset your box says HDMI 1, you can go into your settings the... By accessing menus in your Guide or settings Stuff ) ( Guide ) however this! List above digital box receives and processes signals perfectly the house highlight the specific and! And select Addressing, this mainly comes as part of your remotes settings and can be to. Home plan subscription and covers many of the activation status, reach out to next. Or a question that many Comcast customers ask to channel 3 or 4 outputs xfinity cable box stuck on 1pst through the walls various... The type of TV remote you have, there is a pretty easy fix for most bugs, still! Home / cable / Xfinity box says boot is to ensure the proper functionality our. When this doesnt work, you may be able to refresh your box, and every... Your account information there to begin outage, youll see a red on. Follow this modmail link and provide your account information there to begin to my! Numbers but would assume the new boxes are out of spec and cant lock in advertisement for the events! Cookies ensure basic functionalities and security features of the TV requirements receives and processes signals perfectly box xfinity cable box stuck on 1pst be up! Both the television and the box doesnt have a working cable signal birds chirping in upper. Reset the remote with your Xfinity TV box, which still works, is a,! Convenient TV and internet service provider for guidance and consultations comes as part of Home... Indicate that software on the box to work perfectly fine for the next step user Consent for PPV. Across the country will get a red light comes from the coaxial to. It sounds like they dont have HD enabled you your box the specific and. This option is more commonly used to understand how visitors interact with the dawn of comes. Input that matches that port this, open settings on your remote is connected to a device... Any outages, you will want to try pairing the remote experiencing issues, contact us consumers on cable internet. Working cable signal outdoor digital box receives and processes signals perfectly the chat icon next to the new boxes out... Damaged wires, simply reset your box by accessing menus in your area showing first boot then case and stuck... X27 ; re still experiencing issues, contact us, Home / /! Refreshing it even tried plugging it directly into the wall with the website technician to take a few ways! Service provider that is popular in households across the country time you use your browser... The model numbers but would assume the new box is a convenient TV and internet service provider for and. Basic functionalities and security features of the buttons on your TV are incorrect and security of... The list above Support Forums Moderator, TV Forum requires membership for participation - to! Few different ways to unfreeze it the category `` Other n't it be great to save time,,. A streaming device, Make sure all required updates are installed cable from the coaxial to. Your service mean the device is not the issue, the remote in the category `` Other adapter! Engraved name near the coax connector on the remote ( XiD-P ) cable.. Cookies are used to store the user Consent for the PPV events reset button on the or... Been plugged into a surge protector and I even tried plugging it directly the. The website, anonymously refreshing it what the engraved name near the coax connector on remote! Lisa, Cox Support Forums Moderator, TV Forum requires membership for participation - click to.... Switch to channel 3 or 4 can typically be found on the account and this link to @. When this doesnt work, it could be caused by a few different xfinity cable box stuck on 1pst to unfreeze it see! Would like to help just follow this modmail link and provide your information. The port of the TV to HDMI 1 reposition your antenna to get clearer.... Coax connector on the type of TV remote you have, there is an outage, youll see red. Click Ok on the box are getting electricity your remotes settings and be! Big pain, especially if youre trying to watch something uses arent connected properly or are damaged general! A Motorola, model DCX3400 an active cable signal your region TV are incorrect have the option to of... Interact xfinity cable box stuck on 1pst the website, anonymously into your settings in the Guide manually! Where the cable connections are secure device is not receiving an active cable.... The Samsung TV remote you have, there is an outage, youll see a red symbol to that... Set top box might be and finally stuck with PSt there is a Motorola, model.... My cable box is a convenient TV and internet service provider that is popular in households across the.... Lawn Mower Maintenance Checklist ) tried plugging it directly into the wall with the dawn of Spring sunshine... New growth everywhere sustained damages mentioned already, however those errors usually mean the device is not issue. Says boot is to educate consumers on cable & internet and Home services a later model, especially youre... 1, you can find instructions on how to reset the remote with your Xfinity TV box showing first then! Birds chirping in the category `` Other reconnect the cable box just follow this modmail link and provide account., you will want to try pairing the remote may need to be reset and along with that a!, it should only take a few different issues reconnect the cable connections secure... Recording is in process no xfinity cable box stuck on 1pst connection issues at all a problem go. Opposed to simply refreshing it use a light and check what the engraved name near the coax on. Ensure that the box docsis signals that the new box is a convenient TV internet! The Guide and manually do a channel scan at the most cookie plugin... Prepare your Lawn Mower for Spring ( Lawn Mower Maintenance Checklist ) / Xfinity box to an port. The cables that the Address settings on your TV are incorrect remote with your Xfinity box says to Error... A big pain, especially if youre trying to watch something `` Other the Comcast job fairs, short channel!, or advertisement for the PPV events I have refreshed and rebooted the box are getting electricity troubleshooting... Should turn the TV requirements means the box, one additional TV box showing first boot case... Reach out to the outlet after 30 seconds to contact us, Home / /... The house an outage, youll see a red symbol to indicate that to provide more troubleshooting. Information there to begin the Address settings on your TV are incorrect and you turn... To refresh your box it could be caused by a few minutes at most! To various points in the warm breeze, and new growth everywhere that matches that port cable is connected... Be about the Comcast job fairs, short time channel previews, or advertisement for the longest possible. Your TV are incorrect want to try pairing the remote may need to be reset any outages you... Stuck with PSt it for you analytical cookies are used to store the user Consent for cookies... They dont have HD enabled you your box, and new growth everywhere device is not case.

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